Fabulous Service, made the call, the engineer was on site in two hours. Diagnosed the problem and went and got the parts there and then. Returned and fixed the problem, all working again in a matte... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used Ecoflow for some years. They have serviced and replaced a very old macerating pump efficiently and effectively. The new pump has just been checked and a verbal report on its functionality... See more
Company replied
Ryan and his team were very professional from the start. They planned and executed the work expertly, on time and on budget. The inevitable obstacles were overcome in a thoughtful and cost-effective w... See more
Company replied
Ekoflow fitted my domestic pump two years ago. It recently began to operate intermittently. A visit was booked within 48hours, and Nathan came to fix the fault and gave the pump a total service. It's... See more
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Company details
Written by the company
At Ekoflow LTD we offer full wastewater treatment from installation, servicing and repairs of sewage treatment plants using genuine parts and spares for leading brands such as Klargester, Tricel, Titan, WPL and Balmoral. Based in Gloucestershire and operating throughout the south-west and surrounding areas, we are able to look after our client's entire range of sewage treatment plants, septic tanks, pumping stations, rainwater harvesters and associated equipment. We offer fault-finding, maintenance, breakdown and repairs of all waste water and clean water systems. The treatment plant and pump station services we offer at Ekoflow are tailor-made to suit your individual requirements. We can also advise on suitable septic tanks and sewage treatment plants for your property. Rest assured that your water treatment is in safe hands. Contact our team for expert advice and recommendations on 01452 247480 or info@ekoflow.co.uk.
Our Affordable Service Packages
From only £15 a month!
Sign up to one of our service packages, to spread the cost of your service and guarantee to lock in this years service rate for 2 years! With 3 levels of packages, each with different levels of cover, something to suit all!* If this is of interest to you, get in touch with our office team today on 01452 247480 or reach out to info@ekoflow.co.uk. *terms and conditions apply.
Contact info
Unit 13 Springfield Business Centre, GL10 3SX, Stonehouse, United Kingdom
- 01452 247480
- info@ekoflow.co.uk
- ekoflow.co.uk
4.9
Excellent
647 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Prompt service but noticed the price…
Prompt service but noticed the price doubled with extra charge out call! Very expensive for what they did
October 9, 2025
Reply from Ekoflow Ltd
Hi Amanda,
Thank you for taking the time to share your feedback.
Should you wish to discuss the matter further, please feel free to contact our office on - 01452 247480 or alternatively, please drop us an email to - info@ekoflow.co.uk
Service Engineer came on time and…
Service Engineer came on time and completed in an hour. The WTE system is much quieter now.
October 8, 2025
Reply from Ekoflow Ltd
Hi Jason, thank you for taking the time to leave us a positive review - it really is appreciated!
Engineer arrived on time and carried…
Engineer arrived on time and carried out the service with minimal fuss.
He was also able to provide an update on how the unit was running and how the bacteria results were good.
October 7, 2025
Reply from Ekoflow Ltd
Hi David, thank you for your review!
We're glad to hear the engineer arrived on time and that the service went well. We really appreciate your feedback and will look forward to servicing your system again next year.
we had a issue with our air pump phoned…
we had a issue with our air pump phoned the office
came out next day all sorted in less the 1 hour
fantastic service as usual nice people highly recommend Ecoflow Ltd
October 6, 2025
Reply from Ekoflow Ltd
Hi Eric, thank you for taking the time to leave us a positive review! We're so pleased our engineers were able to get your system back up and running withing 24 hours. We truly appreciate your recommendation.
excellent service
excellent service.
too expensive though. your call out charges are nearly double anybody else’s
October 2, 2025
Reply from Ekoflow Ltd
Hi Michael, thank you for your feedback. We will ensure this is taken on board when reviewing our prices next year!
We live in a really difficult place to…
We live in a really difficult place to get to but the Ekoflow team navigated the steep and narrow road to our house and were polite, friendly and efficient.
October 2, 2025
Reply from Ekoflow Ltd
Hi Michelle, thank you so much for your kind review!
We're pleased our tanker was able to reach you and empty your system accordingly. We'll look forward to emptying your system again next year. All the best.
The engineer who came to service our…
The engineer who came to service our home sewer treatment machinery was very pleasant and answered our questions fully. Would certainly recommend Ekoflow
October 1, 2025
Reply from Ekoflow Ltd
Hello Linda,
We are delighted to hear our engineer provided a pleasant and helpful service for you! - We will pass these comments onto him, thank you.
We look forward to working with you for the future maintenance of your system.
Nathan arrived on time and was very…
Nathan arrived on time and was very polite and efficient. The service was done swiftly and the report was very helpful.
I would highly recommend Ekoflow
October 1, 2025
Reply from Ekoflow Ltd
Hey Michael,
Thank you so much for leaving this positive review.
We are so glad that you were happy with the service you received from our engineer, Nathan - we will be sure to pass these comments onto him!
Prompt
Prompt, on time with advance notice, identified problem, had spares and fixed in very short time
October 2, 2025
Reply from Ekoflow Ltd
Hi Matthew,
We are delighted to hear you found our process to be efficient from start to finish!
We appreciate the time you have taken to leave this positive review, thank you.
Annual service
I get my basement pump serviced annually by Ekoflow. Detailed report sent afterwards. Very happy with service.
October 1, 2025
Reply from Ekoflow Ltd
Hey Jody!
Thank you for taking the time to leave this positive review!
Excellent service from Ryan and his team
Ryan and his team were very professional from the start. They planned and executed the work expertly, on time and on budget. The inevitable obstacles were overcome in a thoughtful and cost-effective way, including the repair of a cut telephone line without quibble. I was kept closely informed and consulted at every stage. I would highly recommend Ekoflow - they offer simply excellent service.
September 1, 2025
Reply from Ekoflow Ltd
Hi Alex,
Thanks so much for taking the time to leave this kind review!
We're really glad to hear that you found our team to be professional and well-organised from the start and throughout the installation of your system.
There are sometimes unforeseen obstacles that occur and we appreciate your acknowledgement of our efforts to overcome this in a cost- effective and thoughtful way.
Thank you for your recommendation, we really appreciate it!
We will look forward to servicing and emptying your system annually.
All the best!
A very efficient service. Our Septic Tank emptying was carried…
Our Septic Tank emptying was carried out very efficiently with the smaller tanker by the very polite and engaging operative who checked that the system was functioning correctly by checking the interceptor chamber as well and confirmed that all was working properly.
September 22, 2025
Reply from Ekoflow Ltd
Hi Howard,
Thank you so much for taking the time to leave this positive review!
We are delighted to hear that the emptying of your Septic Tank went smoothly and we will be sure to pass these positive comments onto the attending tankering engineer.
We look forward to working with you for the future maintenance of your system!
Reply from Ekoflow Ltd
Hi Simon,
Thank you for taking the time to leave this positive review!
Good communication
Good communication, prompt arrival and polite service. thank you!
September 18, 2025
Reply from Ekoflow Ltd
Hi Nicole,
We really appreciate this positive feedback, thank you!
Reply from Ekoflow Ltd
Hello Ray & Julia,
We are delighted to hear your experience with us was positive and we look forward to working with you for the future maintenance of your system!
Excellent service
Excellent service - prompt, polite and efficient.
Will use again and highly recommend!
September 12, 2025
Reply from Ekoflow Ltd
Hi Andrew,
Thank you for your positive feedback! We really appreciate it!
Excellent Service
The engineer attending to repair was impressively knowledgeable but more importantly genuinely determined to diagnose and rectify the fault. He made a point to telephone a few hours after completing his work to check all was working. Impressive service.
September 11, 2025
Unprompted review
Reply from Ekoflow Ltd
Hello, Stuart,
Thank you so much for taking the time to leave this positive review!
We are so glad to hear that our engineer, Elijah, went above and beyond to get your system up and running again, and to double check everything was functional even after the visit.
We will ensure we pass on this positive feedback to Elijah and we look forward to maintaining your system in the future!
Excellent service with top class staff…
Exellent service with top class staff and a very clean truck
Very thing done to make me feel happy
September 4, 2025
Unprompted review
Reply from Ekoflow Ltd
Hi Andrew, thank you for your review and kind words!
Reply from Ekoflow Ltd
Thank you Eric for leaving us this review!
Fast efficient and friendly service.
September 1, 2025
Reply from Ekoflow Ltd
Hi Mike, thank you for leaving us a review, it is highly appreciated!
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