Fabulous Service, made the call, the engineer was on site in two hours. Diagnosed the problem and went and got the parts there and then. Returned and fixed the problem, all working again in a matte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used Ecoflow for some years. They have serviced and replaced a very old macerating pump efficiently and effectively. The new pump has just been checked and a verbal report on its functionality... See more
Company replied
Ryan and his team were very professional from the start. They planned and executed the work expertly, on time and on budget. The inevitable obstacles were overcome in a thoughtful and cost-effective w... See more
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Ekoflow fitted my domestic pump two years ago. It recently began to operate intermittently. A visit was booked within 48hours, and Nathan came to fix the fault and gave the pump a total service. It's... See more
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Company details
Written by the company
At Ekoflow LTD we offer full wastewater treatment from installation, servicing and repairs of sewage treatment plants using genuine parts and spares for leading brands such as Klargester, Tricel, Titan, WPL and Balmoral. Based in Gloucestershire and operating throughout the south-west and surrounding areas, we are able to look after our client's entire range of sewage treatment plants, septic tanks, pumping stations, rainwater harvesters and associated equipment. We offer fault-finding, maintenance, breakdown and repairs of all waste water and clean water systems. The treatment plant and pump station services we offer at Ekoflow are tailor-made to suit your individual requirements. We can also advise on suitable septic tanks and sewage treatment plants for your property. Rest assured that your water treatment is in safe hands. Contact our team for expert advice and recommendations on 01452 247480 or info@ekoflow.co.uk.
Our Affordable Service Packages
From only £15 a month!
Sign up to one of our service packages, to spread the cost of your service and guarantee to lock in this years service rate for 2 years! With 3 levels of packages, each with different levels of cover, something to suit all!* If this is of interest to you, get in touch with our office team today on 01452 247480 or reach out to info@ekoflow.co.uk. *terms and conditions apply.
Contact info
Unit 13 Springfield Business Centre, GL10 3SX, Stonehouse, United Kingdom
- 01452 247480
- info@ekoflow.co.uk
- ekoflow.co.uk
4.9
Excellent
647 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and thorough service
Excellent and thorough service provided by Ekoflow who emptied and serviced our sewage treatment plant. Highly skilled and knowledgeable, they provided advice regarding on going maintenance of the system. First time we have used Ekoflow, will definitely continue to use them in the future.
May 22, 2025
Unprompted review
Reply from Ekoflow Ltd
Thank you so much for your kind words! We're really pleased to hear that your first experience with Ekoflow was a positive one. We'll look forward to working with you again in the future.
Ekoflow - Clearly the best....
As usual, the Ekoflow team arrived on time and got on with the annual servicing and emptying of our sewage treatment plant. I was pleased to see that Ekoflow now have their own tankers so servicing and the emptying of the plant is now wholly their responsibility; in previous years, a third-party company completed emptying.
All of the staff who attended were very friendly and professional and kept me aware of what they were doing and why they were doing it. The annual servicing and emptying were completed in about an hour.
I was advised that part of the overflow pipe was slightly backing up water and could benefit from high pressure jetting. I agreed the quote which was provided on-site and an appointment was made for the following afternoon. As James had a cancelled appointment he phoned and offered a visit in the morning which I accepted. He arrived shortly afterwards and completed the jetting operation quickly and without any mess.
Thanks also to Imogen who co-ordinates everything back at the office and was extremely helpful when I called with a couple of queries.
Ekoflow have exceeded my expectations and I will definitely use them in the future.
May 23, 2025
Unprompted review
Reply from Ekoflow Ltd
Hi Maurice,
Thank you so much for your detailed and kind review!
We're delighted to hear that you were pleased with the service provided by the Ekoflow team, and that our new in-house tankers helped streamline the process for you this year. It's great to know that James, Imogen, and the rest of the team delivered a friendly, professional service and kept you well-informed throughout.
We truly value your trust and continued support, and we're especially glad we could exceed your expectations.
We look forward to working with you again in the future!
First service experience
Having just returned from holiday the office was really helpful in confirming arrangements for my service.
Service Technician Nathan arrived punctually, was pleasant and very informative.
Good experience.
May 20, 2025
Unprompted review
Reply from Ekoflow Ltd
Hi Mark,
Thank you for taking the time to leave such a positive review!
We are so pleased that you have had a good experience and are happy with our process from start to finish.
We will pass this positive feedback onto our office team, as well as the attending engineer, Nathan.
We look forward to working with you in the future for maintenance!
Ekoflow responded very quickly to our…
Ekoflow responded very quickly to our problem. Elijah visited and fixed our system within one visit. He was professional and very knowledgeable. Would highly recommend.
May 16, 2025
Reply from Ekoflow Ltd
Hi James,
Thank you for taking the time to leave a positive review!
We are delighted that you have had an efficient and professional experience with us and are so pleased we could solve the problem.
We will be sure to pass on this positive feedback to the attending engineer, Elijah.
Eckoflow four years on
We have been using Eckoflow for four years now, firstly installing a new treatment plant, serving is quickly arranged and carried out after an email reminder that service is due. When a request was asked for during a routine service an estimate and date for works was quickly given and works carried out quickly and courteously.
May 3, 2025
Unprompted review
Reply from Ekoflow Ltd
Hi Sue,
Thank you so much for taking the time to leave us such a positive review!
We are so pleased you have been continuously happy with our service for the past four years and that our process is efficient.
We look forward to working with you in the future for maintenance!
Amazing Service
Amazing Service, could not fault this company and everything they did for us. Would HIGHLY recommend to anyone and everyone
May 13, 2025
Reply from Ekoflow Ltd
Hi Dave and Julie,
Thank you for taking the time to leave such a positive review!
We are delighted to hear that you are happy with our process start to finish and look forward to working with you both in the future for maintenance.
Friendly and helpful
Friendly and helpful. Took a bit of extra time to explain what he did and found.
May 9, 2025
Reply from Ekoflow Ltd
Hi Roy,
Thank you for taking the time to leave a positive review! I'm pleased you had a friendly and helpful experience with our engineer.
Have been using them for about three…
Have been using them for about three years after moving to a house with small sewage treatment plant. They have always been great. They give a call every year to book in the service. The engineers are always knowledgeable and really nice. Throughly recommend!
May 7, 2025
Reply from Ekoflow Ltd
Hi Bethan,
Thank you so much for taking the time to leave a positive review!
We're so pleased you recommend our services and we look forward to working with you in the future for maintenance.
Reply from Ekoflow Ltd
Thank you for the review Katie, it means a lot!
Prompt service
Ekoflow responded quickly to a pump failure and sorted it out straight away. Pleasant engineer and all was left clean and tidy.
May 2, 2025
Reply from Ekoflow Ltd
Hi Jeremy,
Thank you for leaving us a positive review!
We're pleased our engineer was able to fix your pump failure in a timely manor.
Reply from Ekoflow Ltd
Hi Craig,
Thank you for taking the time to leave us a positive review!
Excellent customer service
Excellent customer service. High quality and frequent communication. Friendly and skilled engineer. An exceptionally professional company. Highly recommended.
April 7, 2025
Reply from Ekoflow Ltd
Clare, thank you so much for your review, we really appreciate it! We are glad we made a good impression!
An excellent service at a very good price
After contacting many different companies re the works required to our pumping station, Ekoflow came back with by far the best price. Being suspicious of this this, I asked them for a detailed breakdown of their service, which they were happy to provide. On the day the works were carried out, their engineer arrived at the time given, was very personable and professional, went above and beyond and explained all that he had done. I then received a detailed report of the works carried out later that day.
March 31, 2025
Unprompted review
Reply from Ekoflow Ltd
Hi Mr Shaw, thank you so much for your kind words and time in leaving this review. We really appreciate it and are glad we could help you. We look forward to assisting in the future!
Reply from Ekoflow Ltd
Hi Julie, thank you so much for your review, we really appreciate it! Happy we can help!
Great service all round
Great customer service. Office staff is very friendly and helpful. Engineers are very punctual and tidy. And did a good job.
March 11, 2025
Reply from Ekoflow Ltd
Hi Annemarie, thank you for leaving us a positive review! We will ensure your kind words are passed on to both our engineers and office staff.
Reply from Ekoflow Ltd
Thank you for taking the time to leave us a positive review!
Very polite interaction with chap…
Very polite interaction with chap undertaking the task.
March 12, 2025
Reply from Ekoflow Ltd
Thank you Gail, we will look forward to servicing your system again next year!
Ekoflow: a top-class company
We have used Ekoflow for the last three years, and they have always given us brilliant and expert service. Recently, we had an emergency with our sump alarm and when I telephoned Ekoflow, I was given a same-day appointment; the engineer was knowledgable, thorough, and gave us excellent advice for future maintenance. I can wholeheartedly recommend this excellent company.
March 3, 2025
Unprompted review
Reply from Ekoflow Ltd
Hi Christopher, thank you so much for your time in leaving this review. We are so glad you are happy with the service provided by our engineer! Thank you for your custom and we look forward to working with you in the future!
Professional and efficient
Ryan and his colleagues offer a professional, friendly and efficient service. I would not hesitate to recommend them.
March 4, 2025
Unprompted review
Reply from Ekoflow Ltd
Hi Andrew,
Thank you for your positive review and for your recommendation. We'll look forward to working with you again in the future.
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