Elegant Fires and Design Reviews 

217
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The Chimney Engineer , Phil, was kind and courteous. Respected our property . Did a good clear of our woodburner with efficiency. Tidied up. He explained and advised us of wood use and firelighters.... See more

Rated 5 out of 5 stars

Excellent service. I purchased a stove several years ago and have had it serviced every year since; Elegant Fires by Design cleans and services the fire and sweeps the chimney. They always contact m... See more

Rated 5 out of 5 stars

Had a fire fitted yesterday by Phil and he’s done a fabulous job, but after 30 years plus fitting fires this chap definitely knows what he’s doing!! Clean, professional, knowledgeable and no nonsense... See more

Rated 5 out of 5 stars

Elegant Fires and Design were recommended to me by Lifestyle Fireplaces in Sale. I needed a chimney sweep before the installation of a new gas fire. Phil attended last week and did a fantastic jo... See more

Company details

  1. Fireplace Store

Written by the company

Fires, Fireplaces,Woodburning stoves, Chimney sweep, Flue lining, Service and repairs


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(217)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Excellent service. Sent quotation straight away and completed work within 14 days as advised. Very helpful and understanding staff. I would definitely recommend.

November 1, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant

Phil, Steve and the team at Elegant fires have been brilliant! They did all the work needed to prepare our chimney for a log burner, sourced and installed the log burner and granite hearth and did it all in record time for us. We couldn’t be more pleased with the work and they are all great guys to work with. We will definitely be recommending and using elegant fires again!

November 1, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very professional. Was on time to the minute. Chimney swept with very little mess. 100% would recommend.

September 30, 2019
Unprompted review
Rated 5 out of 5 stars

5 Star Service

We’ve used Phil twice now and both times they’ve delivered a quality service. Both fires look fantastic and I’d highly recommend them. Good tradesman are hard to find these days. Good to see they’re still some around.

September 17, 2019
Unprompted review
Rated 5 out of 5 stars

Reliable

Reliable , punctual and reasonably priced. Lovely team, who can’t do enough for you . Highly recommended.

September 4, 2019
Unprompted review
Rated 5 out of 5 stars

Had a fire fitted yesterday by Phil and…

Had a fire fitted yesterday by Phil and he’s done a fabulous job, but after 30 years plus fitting fires this chap definitely knows what he’s doing!! Clean, professional, knowledgeable and no nonsense advice. He’s also added a date to his diary to let us know when our yearly sweep needs doing. We felt that safe fitting of our stove was paramount to us and therefore we are more than happy to recommend this company.

August 30, 2019
Unprompted review
Rated 5 out of 5 stars

Great company and would highly…

Great company and would highly recommend! Phil and his team did an amazing job and we are so pleased with our new fireplace and log burner. Would highly recommend this company!!! We would definitely use them again. Thanks Phil & Steve 😊👍🏻 X

August 7, 2019
Unprompted review
Rated 5 out of 5 stars

Having been recommended Elegant fires…

Having been recommended Elegant fires by a neighbor, We were really pleased with the Service provided by Phil and his team.
From estimate to completion, we were kept fully informed of progress and the price quoted was the price we paid(No hidden extras).
The team were very reliable and always arrived on time and provided a high quality installation throughout.
A Very friendly, qualified and expert team, nothing was too much effort and they always ensured that care and consideration was given to protecting the furniture at all times and that all rubbish was removed.
So, big thanks to Phil, Steve and Andrew for an excellent job which were are really pleased with.
I would not hesitate in using them again or recommending them to anyone. (Just make sure you have plenty of Coffee and biscuits on hand)
Brian

June 13, 2019
Unprompted review
Rated 5 out of 5 stars

Recently Phil and his team fitted my…

Recently Phil and his team fitted my logburner, I was unsure of what products to have but he was very informative and gave us lots of advice and recommendations. Cant fault the workmanship from him and his team. Very professional throughout the process whilst keeping us informed of every aspect of the installation. Steve was constantly cleaning up there was no mess whatsoever would highly recommend him the price he quoted was the price we paid no added extras. Big thankyou to Phil, we love our logburner.

May 17, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look