Elite Heat Ltd Reviews 

346
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, promptness, and high quality, often highlighting how well the work is carried out and completed. The staff are frequently mentioned for their friendliness, professionalism, and extensive knowledge, making interactions pleasant and helpful. Many people appreciate the clarity regarding service and pricing, noting that the prices are reasonable and fair. Reviewers also commend the company for being dependable and for their excellent communication, ensuring a smooth process from booking to completion. The overall sentiment indicates strong satisfaction with the company's commitment to customer care and the quality of their work.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Clients share positive opinions on staff, consistently praising their friendliness, professionalism, and... See more

Price

People report positive experiences with price, often noting that the service is excellent and fairly priced.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked in for boiler service in advance as Frankie Barea is a busy chap - cos his work is sought after! Very reliable and solution focused! My 82 yr old Mum would adopt him ! Has a lovely way wi... See more

Company replied

Rated 5 out of 5 stars

Overflow in cistern ended up inside house due to perished outflow pipe. Ciaran visited promptly to assess and the following day a plumber put in a new gubbins in the cistern. Work was done efficiently... See more

Rated 5 out of 5 stars

Georgia has the company’s diary down to a fine art and runs a tight ship. As a result Frankie always arrives at the allotted time. The team are friendly and know their stuff. We have been using Elite... See more

Company replied

Rated 5 out of 5 stars

We’ve had Frankie do all sorts over the years from new radiators, boiler servicing and fixing leaks and every time it’s a 10/10 experience. On this occasion, it was a leak on the boiler a week before... See more

Company replied


Company details

  1. Heating Contractor

Written by the company

At Elite Heat, we aim to offer an affordable professional service. We undertake all aspects of plumbing, gas and heating services, from a leaking tap to a full central heating system install. Our competitive prices and extremely high standard make us a popular choice across the North East.


Contact info

4.9

Excellent

TrustScore 5 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(346)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very professional and quick response…

very professional and quick response from initial call to attendance on site. professional and trusted service and the repair was executed efficiently.

January 9, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Kevin,

Thank you for the excellent review, we are glad your happy with our service!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Reliable great service again

Used Elite Heating again after the last job was so well done. Frankie managed to replace kitchen tap that I could never reach under sink. As well as that, at same time he sorted out the pipe work kick when washing machine filled. Needed a shock arrester fitted, I am not bad at DIY but this was a new one to me. It works a treat and no more thinking pipe work might burst/split.

December 20, 2022
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Doug,

Thank you so much for the fantastic review, we really appreciate your time and effort!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Recently had some work undertaken by…

Recently had some work undertaken by Elite - Frankie & Georgia went over and above to make sure we were all sorted by Christmas - Great job & great people to deal with - Will be contacting in New Year to arrange more work to be done - Many Thanks

December 14, 2022
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you so much for the brilliant review, we really appreciate it!

Look forward to speaking to you in the new year!

All the best

Elite Heat Ltd

Rated 5 out of 5 stars

Great Service

Frankie and Georgia always give great service and do a great job. Always happy to give advice and recommendations. Highly recommend. Great service at a decent cost.

November 1, 2022
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Billy,

Thank you for taking the time to leave us a review.

We hope you all have had a brilliant Christmas and New Year!

All the best!

Elite Heat Ltd

Rated 5 out of 5 stars

Professional

Professional, friendly, clean & tidy. Totally trust Elite to do a good job.

December 15, 2022
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Susan,

Thank you for leaving us a review we really appreciate it!

We hope you and your family have had a great Christmas!

All the best for the New Year.

Elite Heat Ltd

Rated 5 out of 5 stars

Really helped me out by capping a…

Really helped me out by capping a heating pipe for a stove install .

Great team I am going to use again

November 29, 2022
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you so much for the review Simon!

It was a pleasure to meet you, i hope you and your family have a great Christmas!

Best wishes,

Elite Heat Ltd

Rated 5 out of 5 stars

Thanks Elite Heat

Thanks Elite Heat, heating boiler and gas fire all serviced for Winter happy to recommend, reliable, fair and friendly. Jane C

December 7, 2022
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Jane,

Thank you so much for your feedback, we really appreciate it!

Have a great Christmas and we will see you next year to service the appliances again!

Best wishes,

Elite Heat Ltd

Rated 5 out of 5 stars

Great service, as always

Great service as always, really helpful, solve issues quickly and reliably, would 100% use this company again

November 21, 2022
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Emily,

Thank you for the review we really appreciate it and thank you for using our company!

Best wishes,

Elite Heat Ltd

Rated 5 out of 5 stars

A job well done

Arrived as scheduled for estimate.
Gave estimate when they said.
Arrived to do job on day as arranged.
Job completed without fuss, without mess, left bathroom as they found it.

What more can you ask for!

Thanks for a job well done
.

April 15, 2022
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Veronica,

We are glad to hear you were happy with our service and it was lovely to meet you.

We really appreciate the review!

Thank you, Frankie.

Rated 5 out of 5 stars

Fantastic service

I cannot speak highly enough of Elite Heat. Absolutely fantastic heating engineers and matched with a customer service that’s second to none. Great service, great advice, always friendly - wouldn’t hesitate to recommend.

March 19, 2022
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you so much for getting in touch and for your lovely feedback.

Customer service is our number one priority so this is great to hear!

Best wishes,

Elite Heat Ltd

Rated 5 out of 5 stars

Professional and friendly…

Always very professional and friendly and provide an excellent service every time I have been in touch. Speedy response to emails and calls is really appreciated.

January 21, 2022
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for the review Katie, we really appreciate it!

Rated 5 out of 5 stars

Fantastic speedy service

Very polite and professional. They are very efficient and came to fix my mum’s boiler within ten minutes as they were in the area. Very kind and honest putting my mum’s mind (older lady) at ease and also explained to her how to fix the pressure drop if it happens again. Thank you so much

November 14, 2021
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for the lovely review we really appreciate it!

Rated 5 out of 5 stars

New boiler installed

New boiler installed. Excellent well organised work.
Also fixed toilet and even repaired ‘leaking’ vent in roof space. 1st class.

October 28, 2021
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi John, thanks for the review it’s greatly appreciated!

Rated 5 out of 5 stars

A Brilliant Transformation

Frankie and his team have done an excellent job refurbishing our en-suite. Frankie is always polite, considerate and respectful. The quality of the work is superb. A brilliant transformation.

October 28, 2021
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for taking the time to leave us a review, we really appreciate it!

Rated 5 out of 5 stars

Excellent reliable service from Frankie…

Excellent reliable service from Frankie and his team. Identified the problem easily and provided an affordable and first rate repair. Would definitely be using Elite Heat for all my plumbing issues.

October 11, 2021
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you so much for the review!

Rated 5 out of 5 stars

Excellent reliable service

Excellent reliable service. Frankie turns up on time, is polite and friendly and leaves the area he has worked in immaculate. More importantly Frankie does a great job. I wouldn’t hesitate to recommend him.

October 5, 2021
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you Clare we really appreciate your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look