Elysian Finance Ltd Reviews 223

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and dedication, making the mortgage process smooth and stress-free. Reviewers frequently highlight the excellent service, noting that the team goes above and beyond to provide meaningful advice and secure the best deals. People appreciate the quick response times and clear communication, which helps alleviate concerns and ensures a seamless experience from start to finish. The personalized approach and constant support are highly valued, with many customers returning for their services over several years.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Reviewers consistently express high satisfaction with the service, often highlighting the professionalism,... See more

Customer service

Consumers find customer service to be overwhelmingly positive, with many reviewers highlighting the... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my mortgages through Elysian Finance for the the past 9 yrs - staying with them speaks volumes. Having just secured my latest mortgage through Joanne with tricky circumstances she has been... See more

Rated 5 out of 5 stars

Excellent support from Phoebe. She helped us secure a mortgage at a very competitive rate (based on my search - it would not be possible to secure a better deal than that!). In addition, Phoebe ha... See more

Company replied

Rated 5 out of 5 stars

Catherine was open, honest, prompt and above all, TRUSTWORTHY from start to finish. We had a lot of stop / starts on our path to eventually buying our home and Elysian were never pushy or frustrated -... See more

Rated 5 out of 5 stars

Catherine and Michelle were fantastic in guiding us through the process of getting a mortgage offer for the first time. They answered all of our questions, were always available for us, and helped us... See more


Company details

  1. Mortgage Broker

Written by the company

We specialise in providing you with quality, professional mortgage and protection advice that you can trust. Whether it be a mortgage, growing your property portfolio or protecting your home, your loved ones or your lifestyle, we aim to find the best solution for you tailored to your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

223 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Stressed out first time buyer

I was introduced to Phoebe after after another broker failed to secure the mortgage they had promised and I can honestly say it was a dream working with Phoebe. I had honestly given up on being able to purchase my dream flat and speechless when she came back with such a great mortgage offer (never mind for the market!)

All advise was clear concise and she was happy to talk me through the whole mortgage process and advice around any uncertainties or barriers which popped up.

Honestly, if buying houses was as simple as dealing with Phoebe people would probably find moving house more enjoyable.

I'll be coming back for any future moves or renewals.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

We are first time buyers so was nervous…

We are first time buyers so was nervous about even where to begin with a mortgage but Dan and the team couldn’t have made it easier.

Emails were responded to on day, all questions answered.

It could not have been easier and friendlier

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Catherine and Michelle were extremely kind, helpful and patient throughout the process. I really appreciated all their advice and their hard work, and they always responded really quickly and fully to any of my (many) queries.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and expert…

I've been a client of Elysian finance for 10 years during which time they have mortgaged and re-mortgaged a number of properties and have always been efficient and helpful. Looking at all the options and guiding you through all the paperwork. I would highly recommend.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best...

The sheer professionalism and attention to detail that I received from Elysian Finance Ltd has been absolutely faultless. I cannot recommended them enough. Special thanks to go to Phoebe Wight who is a credit to the company.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Top class service

Michelle and Cathy are very professional and a pleasure to deal with. They have arranged all of our mortgages and we have always had a great experience and made to feel at ease. A great company providing a top class service!

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Super helpful, and went above and beyond

Lisa and Dan have been incredible helpful during what has been a very painful buying experience. They have both gone out of their way to help, and find solutions when my chain got extended again and again. I am so grateful that I used them, as at least one thing could be relied on to be dealt with quickly.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and Professional

We have used Joanne and Lisa on a number of occasions and they are always extremely helpful. Despite our interactions being years apart they remember our circumstances and make the mortgage application process as easy as it can be.

July 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Elysian Finance make getting a mortgage as straightforward as possible. Joanne and Lisa were always quick to answer any questions and happy to have a chat to explain our options. They are a one-stop-shop for everything mortgage related as Klizia was able to provide us with all the insurance options that suited our needs. Excellent service all round!

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Phoebe and Lisa have been incredibly…

Phoebe and Lisa have been incredibly helpful and a great source of knowledge throughout the entire mortgage process. As first time buyers they have taken the time to explain everything and answer any questions that we have and were able to get us the mortgage product that we wanted. We would highly recommend Elysian Finance.

June 29, 2024
Unprompted review

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