Elysian Finance Ltd Reviews 223

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and dedication, making the mortgage process smooth and stress-free. Reviewers frequently highlight the excellent service, noting that the team goes above and beyond to provide meaningful advice and secure the best deals. People appreciate the quick response times and clear communication, which helps alleviate concerns and ensures a seamless experience from start to finish. The personalized approach and constant support are highly valued, with many customers returning for their services over several years.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Reviewers consistently express high satisfaction with the service, often highlighting the professionalism,... See more

Customer service

Consumers find customer service to be overwhelmingly positive, with many reviewers highlighting the... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my mortgages through Elysian Finance for the the past 9 yrs - staying with them speaks volumes. Having just secured my latest mortgage through Joanne with tricky circumstances she has been... See more

Rated 5 out of 5 stars

Excellent support from Phoebe. She helped us secure a mortgage at a very competitive rate (based on my search - it would not be possible to secure a better deal than that!). In addition, Phoebe ha... See more

Company replied

Rated 5 out of 5 stars

Catherine was open, honest, prompt and above all, TRUSTWORTHY from start to finish. We had a lot of stop / starts on our path to eventually buying our home and Elysian were never pushy or frustrated -... See more

Rated 5 out of 5 stars

Catherine and Michelle were fantastic in guiding us through the process of getting a mortgage offer for the first time. They answered all of our questions, were always available for us, and helped us... See more


Company details

  1. Mortgage Broker

Written by the company

We specialise in providing you with quality, professional mortgage and protection advice that you can trust. Whether it be a mortgage, growing your property portfolio or protecting your home, your loved ones or your lifestyle, we aim to find the best solution for you tailored to your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

223 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Thank you Oliver for a 5* experience!

Oliver has been absolutely fantastic throughout the application process - proactive, informative, and friendly. As first-time buyers, we couldn't have asked for a better experience. Thank you Oliver!

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Pure delight

It was a delight working with Catherine and Michelle. They navigated me through the options available and worked at pace to secure me the best deal possible. I'd have no problems in recommending them.

February 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Elysian Finance provide excellent customer service! Michelle and Catherine are knowledgeable, friendly as well as providing quick responses and advice. Couldn’t imagine getting mortgage advice from anyone else.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly Knowledgeable and Helpful

Working with Elysian has been an absolute delight during the mortgage process. Catherine's advice and expertise have been a lifesaver throughout and I recommend their services thoroughly.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Sound advice and kind guidance

Very friendly and responsive team. They made you feel at ease to ask questions and that there is ‘no such thing as a silly question’ (even though I’m sure I was asking some!). They got back to me very quickly when I had queries or had made decisions and walked me through the process. I genuinely feel that they got me the best mortgage offer I could. Furthermore, they saved me a huge amount of time - I would have been floundering around as a non specialist in a complicated market.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, would recommend

Lisa and Phoebe have been so helpful with our mortgage application. They responded to me quickly and were able to help with a tricky mortgage application within the 10 days post offer being accepted. Would definitely recomend!

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

very good service and supported us in a stressful period

Elysian Finance have been professional, communicative and informative. As first time buyers Phoebe was very responsive to us via email and telephone, provided useful information and answered all our questions promptly. It has been a very good service and supported us in a stressful period of buying our first home.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Can't ask for more!

It's always a stressful period when it comes to our mortgage renewal but Joanne helps to take that stress away for my wife and I every time! Couldn't ask for a better CRM Manager. Elysian are lucky to have you Joanne and shout out to Lisa as well really appreciate all your assistance over the last few years!

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Joanne from Elysian Finance provided a…

Joanne from Elysian Finance provided a great service in helping us secure a mortgage deal. Her expertise and professionalism made the entire process smooth and stress-free. Joanne exhibited a deep understanding of our needs and financial situation, guiding us towards the most suitable options available.

We highly recommend Joanne and Elysian Finance for anyone seeking expert mortgage assistance.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service for the past 5 years

Excellent service for the past 5 years! I’m amazed how knowledgable and professional Elysian team is. Love Cathy’s support - she goes extra mile to support specific issues and is always efficient and helpful. Michelle is super fast and supportive too, it’s a pleasure to communicate with both. Elysian team always provide THE BEST offers and service, understanding very well the conditions and circumstances of their clients. I cannot see working with another mortgage adviser, I hope and pray this team is at Elysian forever ❤️🙏🏽

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Joanne is wonderful!

Joanne is wonderful!
Thank you so much for all your help, patience, guidance and kindness - cannot believe how unfailingly friendly and wise you have been throughout the process and years. Third mortgage now negotiated with Joanne on 3 different properties - long may it continue!

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Joanne is brilliant

Joanne has guided us through two mortgages now. She made sure the process was smooth and that we felt secure and confident with the products she was proposing. Can’t reccomend her enough.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Greatest of thanks to Oliver who was absolutely super. There at the end of the phone when I needed to speak to him, quick turnaround and very thorough. Always provided a good level of detailed information that I could understand which helped in deciding what mortgage option was right for me. Thank you so much Oliver!

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful service

Joanne and Lisa were both very helpful during the remortgage process, answering all my question to ensure I understood everything. Thanks to both!

March 8, 2024
Unprompted review

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