Emergency Assist Reviews 

The price went up compared to last year price.

Compared to other company's it's great value for money. So easy to sign up Excellent service Thank you

Easy to choose but I never claimed anything but I have not used any service

I was left in a dangerous location for over 4 hours after initially being told by a very rude (and, as it turns out, incompetent) call handler that someone would be with me in just over 2 hours. Once the 2 hour mark had passed I tried ringing for an update and it took two of us ringing at the same time 45mins to finally get through! I then spoke to a different call handler who said the original call handler had noted incorrectly that I was in a car park, not a busy 4-lane main road during rush hour, despite him telling me to push my car from the safety of the pavement to said main road to allow the breakdown vehicle access otherwise they would not be able to recover it. As a result of this error, my call-out was not deemed a priority. When the recovery vehicle arrived he was shocked that the call-out had not been prioritised due to the dangerous location and advised us to complain. We had already mentioned to the second call handler that we wished to complain and he said he would escalate this and someone would look into it the next morning. Needless to say, I have not received any communication from the company and have not renewed my policy. I would not recommend this company based on my experience.

Easy renewal. Decent price. Thanks.

My tyre shredded completely..police think I ran over something. Dont ever get breakdown from Emergency Assist Ltd Motor Breakdown. Stranded on A4232. Took an hour and a half of questioning, trying every trick in the book not to send rescue and then they couldnt find my location (said I had to give a what3words or they wouldnt help..I had no internet signal.) Couldnt find address of the garage I wanted taking to..insisted it didnt exist and wanted to send me to Port Talbot. Bloody disgusting company.

I found Tyran Stewart very helpful, professional and very knowledgeable.
Thank you.

When recently asking for some help regarding my renewal I had a prompt and kind reply from Christine Boughton with help and positive support I was treated with the upmost respect and kindness. Well done
Emergency Assist to your very helpful Customer Service Staff great price great service.

It’s early days let’s see how you provide your services as I only joined recently. Perhaps next year will be a good time to rate how well you performing.
Thanks
Mohammad Abbas khan

Have been with Emergency Assist for more than three years and when we have needed them they have been fast, efficient and helpful. Their prices are excellent and they appreciate loyalty which is rare these days. Customer service is great Would recommend them very highly.

I have been with this company for years and never had to call out until this year. I first called in April as my car wouldn’t start. I got it started however so called and cancelled the assist. Took my car to a garage to have it checked and all was fine. This week my car wouldn’t start not start again. I called and initially was advised I had to arrange a garage to take it too before the assist could be booked. It would also cost £30 for the call out. I then got a call back to say I was not covered as had called them 2 months prior with the same issue. Even though they had not attended in April, their policy includes if they are made aware of the issue. I have a hybrid car. On the first occasion, I had been unwell and had not been using the car a lot. This time, I had not been driving much at all as was in mourning. My mother recently passed away. I ended up getting a £40 jump start kit from Amazon the next day and got the car going within a minute. If I could rate 0, I would. I emailed to say how disappointed I was in their response. I asked that my membership be cancelled. I advised I would not use them again. Their response was to immediately cancel my membership. I was not due any refund as past the 14 days. It was due to run until November.
My advice… avoid this service. If you are going to use them…make sure you read the small print. They may seem like good value however for me… they were not there when I needed them! Poor show Emergency Assist!

Good price,easy to renew. Hope a great company because I never had to use them

I have been with this company for several years, easy to contact nit just online. I have only ever had to call them out once but on that occasion the service was quick and easy

The service from the person answering the phone to the man coming out to help fix the car was all good

Fantastic Service received from Christine today when I rang up to make an adjustment to my policy.
Christine met all my needs and was very professional and courteous throughout my interaction with her.

Very good price providing comprehensive recovery options. Simple processes to sign up.

I spent more than one hour waiting on the phone trying to cancel the automatic renewal of my membership. The waiting time was excessive, and I was unable to complete the cancellation quickly and efficiently. It would be helpful if customers could cancel auto-renewal online or by email without having to wait for long periods on the phone.

So easy to do on line no problem at all,looked at the reviews all so positive.

The ease at navagating the web pages is a first ,well done

I am a customer of emergency assist and recently contacted them regarding a renewal. Anthony Walsh answered my pricing concern promptly and efficiently. Very pleased to continue the policy.