Emergency Assist Reviews 

Broke down in Liverpool with four passengers, three disabled. Emergency Assist refused to attend, claiming it was a “previous fault” even though the car had driven two hours at 70mph and was trying to turn over with no fuel reaching the engine. We were left stranded and out of pocket. Had to join the AA to get help. Avoid.

Was good to start when I took the policy out, the problem came when I wanted to change my car to my wife’s , they wouldn’t let me and I had to pay full price for my wife’s car! Soon I will try to insure my new car

I didn’t know that two year cover was available, I was pleasantly surprised to learn that I could cover my camper van for two years for as little as £88 for breakdown and recovery, I’m hoping to never need to use it but it’s reassuring to know it’s there if I need it.

Good experience,quick and easy over the phone to renew my breakdown cover. Tyran supported me quickly, with discount, friendly and polite person and sent all the relevant documentation over really quickly. Thanks

Had a query on the tastecard offer and it was sorted out no problem and the policy good value for a campervan

Great price and attention
Customer service great

Took an unauthorised payment on an account that I cancelled last year

Tyran Stewart saved me over £30 pounds in seconds very helpful guy if your already with the company and your renewal seems high give them a ring , and if your a driver looking for cover give them a ring

Easy to renew!

I had one experience, when ny Tesla broke down. They decided they would take it to a local garage! No point yo that at all, as local garage cannot handle a Tesla!

Fortunately, the manager saw the issue and authorised a transport to nearestTesla.

The process was so quick and easy. Very pleased with the price with discount codes ready to access.

Very easy, all done very quick with no problems

Called to cancel membership as price had gone up a lot. Spoke to Tyran. He was amazing, gave me a good discount so have stayed with them.

Broken down 23 miles from home on a Saturday with an 8 year old passenger (clutch failure). Rung up, and was politely informed that I am too far away to be towed home. All they could do is tow me to the nearest garage (which are all closed). This is not nationwide recovery as they call it. What am I supposed to do? Drop the car off at a random garage without opportunity to get quotes? Take taxi home, then taxi back to the garage to hand over the car and keys and again to collect the car? Never had this problem with other breakdown cover providers.

Good product, easy to reuse and renew.

The continuation quote was more competitive than the alternatives on a comparative website.

I used Emergency Assist Ltd after my car wouldn't start. The technician came out, jump-started the car, and assured me everything was fine. He told me to keep the engine at around 2,000 RPM for 20 minutes, exactly as my mechanic had advised, and said the battery did not need replacing, even when I specifically asked and was happy to pay for a new one if necessary.

Unfortunately, the very next morning the battery was completely dead again. When I called Emergency Assist Ltd back, I was told I'd have to pay £125+ for another call-out, despite having been told the previous day that the car would be fine and that I didn't need to take it to a garage.

This has left me questioning what I'm actually paying for. If the battery or charging system wasn't properly checked, or if the issue wasn't correctly diagnosed, I would have expected to be advised of that rather than being reassured everything was fine and then charged again when the problem immediately returned. Overall, a very disappointing experience.

Dreadful the worst possible service.

I had my wing mirror hit and hanging off whilst at a football match when. I called I was told it was not covered as the car was still driveable and the phone was put down on me.
I called back and asked for a supervisor to call me, an hour later I got a call and was told I was covered as I had paid the extra for accidental damage and vandalism and would I like them to send a truck. At this point it was 1am and I was half way home with a small child with me.

I lodged a complaint and included the policy showing that i was covered and was covered for parts and labour only to have the complaint closed and when I replied was ignored.

I am now logging a claim with the insurance ombudsman. go to Green Flag, AA or RAC in fact anyone other than this bunch of incompetent uncaring crooks !

Would put minus 100 for these cowboys, refused to come out for a gearbox issue although I had full UK cover , had the operator recorded stating this , had to pay £150 to get it to my garage then the jokers are refusing to reimburse this cost without reason , asked for there legal teams details to recover through the court system .... still awaiting this 10 days later ....DO NOT GO WITH THESE , they are cheap for a reason they take your money and don't help you ... go with a better firm with a better reputation... as a follow up below they asked for contact to resolve this and as of 16th July 2026 no reply to 3 emails sent to follow up on THEIR request , also they have refused to send details of there legal dept that was requested on 3 occasions are they scared 🤔🤔🤔, am sure companies house has a registered address for them..... absolute cowboys. AVOID AT ALL COSTS