Emergency Assist Reviews 

Yep nice and wasy not needed assistance yet but hopefully all good

Great service from Tyran thanks for sorting out my change of car policy very much appreciated , friendly quick no issues , fantastic service. Thanks

0 star - useless, i can tell you that - renewed and took payment a week before renewal date, replied to that email asking for cancellation right away as no body answered the phone, I didn't get a reply, they didn't cancel -then I claimed through bank and they just refused to refund , remember cancellation request was made before the renewal date, ... I said i didn't need this cover as my insurance provider has included the breakdown cover, I will be making a legal claim -

My cover number is below if you decide to sort this out after this review?
Cover Number : EABDN15860223

Second review I posted about how the company failed to fix a flat battery they responded how they would investigate instead they just ghosted me I had to pay my garage to come and get my car started after their guy turned up with a homemade jump start machine that was flat my reference number on the complaint is BDN2-1865221 they have failed to respond to a number of emails i now use the RAC this Is my only way to give them a kick, so avoid using them they are COWBOYS who then do not accept responsibility for not providing what I paid for if I had the will I would take them to court but they know it’s just more time wasted on a cowboy outfit consider yourself lucky that I cannot be bothered with you.

The customer service person that attended to me very good and knowledgeable and tremendously helpful

Happy good price

It enables people to assist in a fault correction or assist other people

I have made a complaint. This is a warning for others. Motorcycle regulator broke. It needed uplifting. I gave 2 motorcycle garage choices. Apparently they were unacceptable. I asked them to source one I was told I had to source one. On a Sunday, no chance of that. I was in a small village in the countryside. Still I was told Local garage only. I had to leave my motorcycle unattended and figure out how to get myself home. No one ever phoned back to enquire about my situation. Never again with this company.

Unfortunately I can only award this company one star as I have telephoned them for two days now with regards to starting a new breakdown cover policy with them.
Maybe they have enough customers and don't need anymore. Who knows?...

I am giving this company one star only because I cannot give zero.

The service was absolutely unacceptable. My car broke down at 10:45 a.m. When I called, I was told that a recovery vehicle would arrive by 1:00 p.m. No one turned up. I called again and was told 2:00 p.m. Again, no one arrived. After another call, I was told 3:30 p.m., but the recovery vehicle finally arrived at around 4:00 p.m.

My car is a four-wheel drive and would not start. The recovery driver refused to recover it, making various excuses and claiming he needed specialised equipment. He said he would call me when he could return.

I received no call. At around 8:00 p.m., I contacted emergency assistance again, only to be told that I would have to pay a £120 cancellation fee. Cancellation fee for what? The recovery was never completed, and the failure was entirely on their side.

They wasted my entire day and left me stranded without any resolution. The main reason I chose this company was for their European breakdown cover, yet they could not even recover my vehicle to a local garage when it broke down in the UK.

Based on my experience, the service was completely unacceptable. I would not recommend them, and I advise others to think carefully before relying on their breakdown service.

very clear instructions, I'm a new client so I can't say much

What an awful company to deal with. I recently broke down on the motorway and despite having a Premium policy with them, they charged me £368 to tow my car home, their excuse was that they were only liable to take my car to the nearest local garage, but because it was a Saturday they were all closed, so they would take my car home for a fee, so despite me having National Recovery on my policy, it counts for nothing. Beware of this Company.

Spoke to Anthony regarding renewal price. He was very efficient, polite, friendly and helpful . A favourable outcome was agreed and confirmation by email was immediate. Thank you Anthony for a job well done

Terrific service, UK based call centres, very competitive prices, so, so happy I discovered this breakdown company.

Doubled the cost of my cover from the previous Year. Took the money from my account on the Monday without authorisation but didn’t send the renewal invite until the Wednesday. Tryed calling several times to cancel but no answer after 1 hr. Sent emails but no answer. Then I sent a final email stating that I would open up a case with my cc company & asked for an email to clarify my details have been deleted. I got a refund but no explanation or return email. So be careful people once you make a payment they keep your card details. WOULD NOT RECOMMEND

It was a quick and easy process to get a quote and sign up for breakdown cover.

There aren't too many questions to answer to complete the process and get covered

The price is very good for someone on a tight budget, such as myself, and you get all your documents almost instantly.

They don't email you unnecessarily at any time.

The options available suited my needs.
I added a few extras for a competitive rate.