I was recently thinking it was time to compare again when by chance AEI crossed my path. Almost instantly I had a well mannered customer service officer phone me and walk me through my options. Clea... See more
Company replied
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See what reviewers are saying
This company is one of the worst operators I've ever dealt with. I was suss at the start but went through with the 30kw battery with 0% finance. The install left me with the only thing working w... See more
The Australian Energy Initiative was recommended to me by a friend who'd dealt with them to install a heat pump hot water service. Our existing gas unit was ageing and replacing it with an electric on... See more
Company replied
Great initiative and NO PRESSURE SALES!!! The rep (David) was open and transparent, gave us all the comparison details and allowed us time to go away, review the numbers and called us back at a time... See more
Company replied
Company details
Written by the company
Australian Energy Initiative is a driving force in the renewable energy and utility comparison sectors, serving over 50,000 satisfied customers throughout the past 5 years. AEI has saved Australians tens of millions of dollars and cut carbon emissions by hundreds of thousands of metric tons. As well as helping tens of thousands of Australians compare and save on their utilities bills, AEI has successfully facilitated the installation of over 20,000 heat pump hot water systems, 7,000 rooftop solar systems, and numerous other home efficiency appliances, including batteries, EV chargers, heating and cooling, LED lighting, showerhead replacements, air vent covers, and door seals.
Contact info
Australia
- energyinitiative.com.au
4.2
Great
111 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Not painful at all! Do yourself a favour!I was recently thinking it was time to…
I was recently thinking it was time to compare again when by chance AEI crossed my path. Almost instantly I had a well mannered customer service officer phone me and walk me through my options. Clear, precise, informative and patient while he guided me through securing fresh, cheaper plans on both electricity and gas.
Thanks. I’m actually looking forward to the follow up/check in in 8 ish months time.
Well done.
May 30, 2024
Unprompted review
Reply from Australian Energy Initiative
Hi Sue,
Thank you for your fantastic review! We’re glad we caught you just in time to help compare your options again. Our team is thrilled to have provided clear and patient assistance as you secured better plans for your energy needs. We look forward to our check-in and are here if you need anything before then.
Best regards,
The Australian Energy Initiative Team
Great customer service
Great customer service, very helpful.They help me find the best company for my gas and electricity costs.
May 30, 2024
Unprompted review
Reply from Australian Energy Initiative
Hi Oz,
Thank you for the great review! We’re thrilled we could assist you in finding the best energy and gas company to switch to. If you need any more help, we’re here for you.
Best regards,
The Australian Energy Initiative Team
Reply from Australian Energy Initiative
Hi Therese,
Thank you for your kind words! We're glad to have been helpful. If you have any more questions, feel free to reach out.
Best,
The Australian Energy Initiative Team
easy process
easy to understand information and found the best energy deal available
May 27, 2024
Unprompted review
Reply from Australian Energy Initiative
Hi Susan,
Thanks for your feedback! We're glad you found the process easy and that you're happy with the deal. If you need any further assistance, just let us know.
Best regards,
The Australian Energy Initiative Team
The information and explanation…
The information and explanation received was instrumental in my making the decision to move. Very precise with comparison and easy to understand. No pressure!
May 24, 2024
Unprompted review
Reply from Australian Energy Initiative
Hi Ra,
Thank you for sharing your experience with us! We're so pleased to hear that the information and explanations provided were instrumental in helping you make your decision to switch. Our goal is to deliver precise and easy-to-understand comparisons, ensuring you can make the best choice without any pressure. Your feedback is invaluable as it encourages us to keep providing excellent service. Should you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best wishes,
The Australian Energy Initiative Team
Helpful and informative
Helpful and informative. Made the process of changing electricity suppliers easy and simple. Showed patience and respect.
May 24, 2024
Unprompted review
Reply from Australian Energy Initiative
Hi Leroy,
Thank you so much for your positive feedback and for taking the time to post this review! We're thrilled to hear that you found our service both helpful and informative. Our team strives to make the process of switching electricity suppliers as easy and straightforward as possible, and it's great to know that our efforts are making a difference. We're also glad you felt treated with the patience and respect you deserve. If you need any more assistance or have questions in the future, just let us know. We're here to help!
Warm regards,
The Australian Energy Initiative Team
I was dreading finding a better supplier …
I was dreading finding a better gas and electricity supplier and now wondering why it worried me because everything went extremely well with no stress or bother… very happy 👍
May 23, 2024
Unprompted review
Reply from Australian Energy Initiative
Hi Derek,
Thank you for taking the time to leave us such a wonderful review! We understand that the thought of switching suppliers can sometimes be daunting, and we’re so glad to hear that your experience was stress-free and positive. It’s our priority to make the process smooth and hassle-free for all our customers. We’re thrilled that you are very happy with the outcome. Should you have any questions or need further assistance in the future, please feel free to reach out.
Best regards,
The Australian Energy Initiative Team
Very helpful and explained the plans…
Very helpful and explained the plans very clearly with patience.
Thanks for providing the best offers on Energy.
May 23, 2024
Unprompted review
Reply from Australian Energy Initiative
Hi Gaurav,
Thank you for your kind words and for taking the time to leave a review! We’re thrilled to hear that you found our team helpful and that we could clearly explain the various plans to you with the patience you deserve. Our aim is always to ensure you get the best offers available that meet your energy needs. We’re here whenever you need us, so don’t hesitate to reach out if you have any more questions or need further assistance.
Warm regards,
The Australian Energy Initiative Team
Reply from Australian Energy Initiative
Hi Sujeewa,
Thank you for your review! We’re glad to hear that you found our team not only professional but also friendly. It’s important to us that we communicate clearly and effectively, making sure all your questions are answered. We appreciate your feedback and are here to continue providing great service whenever you need it.
Best regards,
The Australian Energy Initiative Team
Very helpful
Very helpful, very friendly and very patient as I am legally blind and help me through everything
May 22, 2024
Unprompted review
Reply from Australian Energy Initiative
Hi Shane,
Thank you for your wonderful review and for highlighting the patience and friendliness of our team. We strive to support all our customers through every step of the process, ensuring everyone feels confident and well-informed. It’s heartening to know that we were able to assist you thoroughly. If there’s anything more we can do for you or any further assistance you need, please do not hesitate to contact us.
Warm regards,
The Australian Energy Initiative Team
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