I have three memorial rings from Sarah, two with ashes and one with horse hair. Each piece is beautifully made, and Sarah communicates clearly about the ordering process. When I needed to resize my ho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Luxury, bespoke, horsehair, cremation ash and memorial jewellery. I make most of my jewellery myself by hand using traditional goldsmithing and stone setting techniques, and attempt to imbue each and every one with personality. My range has been developed following customers' requests since 2014 and continues to develop as I am the only jeweller to offer so many truly bespoke options. You can’t get something so personal, so unique to you, anywhere else. Most of my items are my own designs, handcrafted by me, so they are not available anywhere else. I love working with precious metals, gemstones and of course - horse hair! Most of all I love creating something special and unique that will be treasured. My aim is to create a piece of art entwined in memories, not a simple accessory.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have just received my horse hair memorial ring and I absolutely love it. Sarah helped me design the perfect ring and the end result is a beautiful reminder of my best friend Sampson, I will treasure it forever. Thank you so much Sarah!

Reply from Enigma Horsehair Jewellery
Fantastic communication and service with a really beautiful end product for my daughter’s birthday. She is thrilled with it! Thank you so much!
Had a ring made for my daughter to remember her horse who she owned for over 20 years. The ring was exactly what she wanted, excellent workmanship and means so much to her

Reply from Enigma Horsehair Jewellery
Exceptional product, communication and service - couldn’t be happier with my very unique and special ring.
Thank you

Reply from Enigma Horsehair Jewellery
I wanted to purchase a gift for an 18th Birthday gift, supposed to be a surprise, it was far from simple, there is no basket on the website like every other website has, being someone who’s life has been in IT for many years I took screen shots to show her what was happening, eventually she explained that if I clicked on 3 lines at top which I had previously tried it would be fine, after the 5th attempt it finally worked, the owner was most rude and I would NOT recommend EVER!

Reply from Enigma Horsehair Jewellery
Fantastic service during such an emotional time loosing a loved horse. Everything is done with the most care and attention to detail. My ring is so beautiful

Reply from Enigma Horsehair Jewellery
My ring is beautiful, just what I hoped for. I was very emotional sending my Horses tail hair through the post. I didn’t have very much of it and was worried about it being lost. Sarah kindly emailed to let me know it had arrived and even sent me back the hair that wasn’t used. Really caring service, I’m so glad I used Enigma.

Reply from Enigma Horsehair Jewellery
After having a really bad experience with another company I was dubious about sending any of my previous boys tail off anywhere to be made into a ring! Sarah has been fantastic - communicates and turns items around quickly and the finish is super. So much so, I’m thinking of ordering another more expensive version to keep for special occasions. Thank you so much.

Reply from Enigma Horsehair Jewellery
Sarah made me a silver bangle, with my pony's hair braided and inset. It is absolutely stunning. I have now had three pieces of customised jewellery and they are all faultless. I totally recommend Enigma and Sarah Fox. Thank you very much

Reply from Enigma Horsehair Jewellery
A great experience, Sarah was so helpful and professional.
Sarah made me the most wonderful Silver bracelet made from three of my horses tail hair and nicely engraved.
It was ready before time and I recommend this company highly.

Reply from Enigma Horsehair Jewellery
A great experience from start to finish. Sarah was happy to help me add extras to my bracelet made from tail hair and the wolf tooth of a young horse that I lost recently. Clear instructions on where and how to send precious hair etc. Turn around was much faster than expected and the end result is fabulous. Can't recommend highly enough.

Reply from Enigma Horsehair Jewellery
Sarah was so patient and accomodating. My ring arrived today and its stunning. I am so pleased. Highly recommend.

Reply from Enigma Horsehair Jewellery
Sarah made a beautiful ring for me and she has also made a couple of pieces for my wife. Excellent craftsmanship with great materials and a quick turnaround.
The correspondence could not have been any better. There have been a number of emails back and forward to
make sure everything is perfect!

Reply from Enigma Horsehair Jewellery
I received everything I asked for very happy with my ring. I liked that a ring sizer was sent in advance. Lovely communication via email throughout.

Reply from Enigma Horsehair Jewellery
Beyond delighted with the whole process, easy, timely as stated and the finished article is just lovely.

Reply from Enigma Horsehair Jewellery
Sarah has made me a beautiful ring in memory of my horse that sadly passed. Sarah stays in contact with you throughout the process. I’m over the moon with the end result.

Reply from Enigma Horsehair Jewellery
I have three memorial rings from Sarah, two with ashes and one with horse hair. Each piece is beautifully made, and Sarah communicates clearly about the ordering process. When I needed to resize my horse hair ring Sarah gave several options and was really helpful. All three pieces of jewellery are very precious reminders of my pets and my return to Sarah each time should be testament to how fantastic her work is. Thank you Sarah x

Reply from Enigma Horsehair Jewellery
I had some ancient and very special tail hair I wanted incorporated into the ring. Sarah was great to communicate with and kept me up to date with lead and delivery times. I had an additional request which Sarah went out of her way to accommodate.
I love my ring - it is just as I'd hoped.

Reply from Enigma Horsehair Jewellery
Sarah made sure I was happy with my ring which I love - it’s perfect. Highly recommended, I look forward to wearing my ring daily so I’m able to carry a part of my much missed mare with me.

Reply from Enigma Horsehair Jewellery
Beautiful, high quality jewellery and excellent customer service. Had our horse's tail made into 2 lovely bracelets, one for me, one for my husband (so more 'masculine' looking). Gorgeous keepsakes and quick turnaround.

Reply from Enigma Horsehair Jewellery
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.