Enigma Horsehair Jewellery Reviews 

172
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how stunning, beautiful, and precious the custom memorial jewellery truly is. Many people are delighted to wear these meaningful keepsakes every single day. Consumers are also deeply impressed by the remarkably helpful customer service and the surprisingly fast turnaround times. People truly appreciate the careful attention to detail and personalized support provided during emotional times. Reviewers repeatedly highlight the exceptional craftsmanship and unique designs of these wonderful custom pieces. Buyers note that the entire ordering process from start to finish is exceptionally smooth, professional, and comforting.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing deep satisfaction with the beautifully crafted... See more

Quality

Customers consistently note positive experiences with quality, expressing deep satisfaction with their unique... See more

Staff

People report positive experiences with staff, highlighting helpful and professional service throughout the... See more

Service

Consumers find service to be exceptionally positive, highlighting fantastic communication and beautiful end... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just received my horse hair memorial ring and I absolutely love it. Sarah helped me design the perfect ring and the end result is a beautiful reminder of my best friend Sampson, I will treasure... See more

Company replied

Rated 5 out of 5 stars

I have three memorial rings from Sarah, two with ashes and one with horse hair. Each piece is beautifully made, and Sarah communicates clearly about the ordering process. When I needed to resize my ho... See more

Company replied

Rated 5 out of 5 stars

My wifes much loved old horse passed away, she wanted something to remember her by so decided a ring would be best. We chose Enigma and were delighted with the whole process from start to finish. The... See more

Company replied

Rated 5 out of 5 stars

So happy with my beautiful necklace. It is absolutely stunning. Sarah has done an amazing job. Was quick to respond to my email queries prior to me placing the order. My horses tail hair was originall... See more

Company replied


Company details

  1. Jewelry Designer

Written by the company

Luxury, bespoke, horsehair, cremation ash and memorial jewellery. I make most of my jewellery myself by hand using traditional goldsmithing and stone setting techniques, and attempt to imbue each and every one with personality. My range has been developed following customers' requests since 2014 and continues to develop as I am the only jeweller to offer so many truly bespoke options. You can’t get something so personal, so unique to you, anywhere else. Most of my items are my own designs, handcrafted by me, so they are not available anywhere else. I love working with precious metals, gemstones and of course - horse hair! Most of all I love creating something special and unique that will be treasured. My aim is to create a piece of art entwined in memories, not a simple accessory.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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4.6

All reviews

(172)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. My ring is beautiful, it has a lovely little green sapphire and both my mares tails together. Can't recommend enough

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

super happy:D

Very nice and high quality artwork done with a lot of love an dedication:) also she's a very kind person and customer service is great, 10/10 would recommend <3

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Honoring a lifetime of love ❤️

The decision of how to honor my beloved partner of 30 years was not an easy one. I couldn’t be happier with the choice I made! The ordering process was smooth, communication was excellent, and my ring is PERFECT!!

Thank you for this priceless treasure ❤️

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I had a query about sizing and Sarah was very communicative and helpful in helping decide what size ring to go for. The turnaround time from ordering was as advertised on the website, almost to the day. And was so worth the wait.
I did need it to be resized once it had arrived but Sarah resized and returned my ring back to me within 5 days of her receiving it back from me.
It’s a such nice sentiment to have something to remember our furry friends by and I honestly couldn’t recommend Enigma Horsehair jewellery enough, such a find when I was initially looking for a ring for my rabbits ashes to be set into and all her designs are so unique and bespoke to Enigma.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Truly lovely

I just received my rings and could not be more thrilled with these beautiful mementos of my beloved horses. Sarah was lovely to work with throughout the process and in the design to ensure that I would be happy with it.

I would not hesitate to recommend her work to memorialize your horse in jewelry.

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful horse hair ring

I ordered a ring from Sarah to encase my beloved grey pony’s hair. I was worried it wouldn’t be very visible, but she gave me advice on what would work best and wow she was right… the ring is beautiful and I couldn’t be happier. Communication was also great throughout, and all of my emails were replied to. Thank you so much again Sarah!

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

Thrilled to bits with my ring

Thrilled to bits with my ring. Sarah was absolutely brilliant and made it so easy to order, she kept me up to date all the way through. My ring is everything & more than I could have imagined. 100% recommend Enigma Horsehair Jewellery.

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful bespoke jewellery

This is the second piece of bespoke horse-hair jewellery that Sarah has made me. Absolutely beautiful and made to my exact requirements.
I recommend Enigma Horsehair Jewellery 100%

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

I am absolutely thrilled with my new…

I am absolutely thrilled with my new ring - it is the second piece I have ordered and will definitely order again. The items are simply beautiful- so well crafted, clearly made with love and care. I will treasure these items with my horse’s hair for ever. The service at all times is so personal: I definitely recommend Enigma jewellery to everyone who wants quality, beautiful and personal jewellery.

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

I highly recommend Enigma

After my once in a lifetime horse passed I started looking for the right way to memorialize him. I found Enigma online but wanted to speak to someone in person before trusting them with his hair. Sarah was so quick to respond and answered all of my questions with Patience. I’m located in the US and shipping took a while but it was worth the wait. The ring and pendant she made me are absolutely beautiful and I couldn’t be happier. I love them so much I am planning on have a pair of earrings made as well. I couldn’t recommend her more.

April 17, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with my necklace

Absolutely in love with my necklace. I couldn't have imagined a better keepsake in memory of my horse. Sarah was so lovely to deal with and very helpful from the moment I ordered my necklace, she gave me all the necessary information required and kept me updated in regards to receiving the hair I posted and posting the necklace back with the extra hair left over. I would recommend Enigma Horse hair jewellery to anyone looking to have a beautiful keepsake. I Can't thank Sarah enough for being so kind and helpful.

April 13, 2022
Unprompted review
Rated 5 out of 5 stars

Silver horse hair ring

I absolutely love my ring from Enigma Horsehair Jewellery. It is a great comfort to have the memory of my treasured, beautiful horse always close to me. Sarah was very helpful and the service was excellent. Thank you

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

horse foot silver ring

I bought the silver horse foot ring as a Christmas present for myself. It is very unusual and very comfortable to wear, I love it There is a good weight of silver in it and Sarah was a pleasure to deal with

December 15, 2021
Unprompted review

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