Enigma Horsehair Jewellery Reviews 

172
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a genuinely great experience with this company. Customers frequently praise the beautiful craftsmanship and stunning jewellery expertly created in loving memory of their beloved pets. People note that the team provides exceptionally caring, helpful, and accommodating service throughout the entire custom design process. Consumers also highlight the impressively fast turnaround times and the prompt delivery of their precious custom orders. Buyers truly appreciate being able to comfortably carry such deeply meaningful keepsakes with them every single day. Many reviewers enthusiastically recommend these unique handcrafted pieces to anyone looking for a truly special memorial item.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing deep satisfaction with the beautifully crafted... See more

Quality

Customers consistently note positive experiences with quality, expressing deep satisfaction with their unique... See more

Staff

People report positive experiences with staff, highlighting helpful and professional service throughout the... See more

Service

Consumers find service to be exceptionally positive, highlighting fantastic communication and beautiful end... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found this company to be quick careful and efficient. Enigma went above and beyond showing kindness and compassion when trusted with my precious horse hair . The jewellery created was outstanding an... See more

Company replied

Rated 5 out of 5 stars

I have three memorial rings from Sarah, two with ashes and one with horse hair. Each piece is beautifully made, and Sarah communicates clearly about the ordering process. When I needed to resize my ho... See more

Company replied

Rated 5 out of 5 stars

I have just received my horse hair memorial ring and I absolutely love it. Sarah helped me design the perfect ring and the end result is a beautiful reminder of my best friend Sampson, I will treasure... See more

Company replied

Rated 5 out of 5 stars

My wifes much loved old horse passed away, she wanted something to remember her by so decided a ring would be best. We chose Enigma and were delighted with the whole process from start to finish. The... See more

Company replied


Company details

  1. Jewelry Designer

Written by the company

Luxury, bespoke, horsehair, cremation ash and memorial jewellery. I make most of my jewellery myself by hand using traditional goldsmithing and stone setting techniques, and attempt to imbue each and every one with personality. My range has been developed following customers' requests since 2014 and continues to develop as I am the only jeweller to offer so many truly bespoke options. You can’t get something so personal, so unique to you, anywhere else. Most of my items are my own designs, handcrafted by me, so they are not available anywhere else. I love working with precious metals, gemstones and of course - horse hair! Most of all I love creating something special and unique that will be treasured. My aim is to create a piece of art entwined in memories, not a simple accessory.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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No recent history of asking for reviews

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4.6

All reviews

(172)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Ash rings

Hi Sarah
thanks a lot for the beautiful rings. I am very happy also for the excellent service and I can only recommend your wonderful creations.
Warm wishes Sylvia/France.

August 21, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service from start to finish, excellent communication and a perfect ring. It has helped enormously with my healing to have a piece of my girl, (the love of life) with me, it is now my eternity ring. Thank you so much!

August 8, 2021
Unprompted review
Rated 5 out of 5 stars

I wanted something special to remember…

I wanted something special to remember my much loved horse by and couldn’t have got anything better than the ring Sarah has created incorporating his hair and tooth. It is as I expected and more. Something beautiful to keep his memory alive. Thank you Sarah x

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Gorgeous keep sake .

I had a ring made & I absolutely love it, it’s such a nice way to remember my gorgeous horse, who I miss everyday. I had a ring made with his tail & tooth . Thanks Jo XX

July 27, 2021
Unprompted review
Rated 5 out of 5 stars

Personalised barefoot hoof pendant

My pendant arrived today. All I can say is WOW !!!! It’s absolutely gorgeous and the inscription on the back is so delicately and beautiful done. Thank you so much Sarah.
I will definitely be ordering again and wouldn’t hesitate to recommend Sarah’s work to anyone wanting something special.

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

Sarah at Enigma Horsehair Jewellery was…

Sarah at Enigma Horsehair Jewellery was incredible to work with. She maintained consistent communication to keep me updated and to be sure I got exactly what I wanted! The pieces I received are stunning and they’re everything I could have hoped for. I wear mine every single day. Thank you, Sarah!

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

Beautifully Unique

A stunning legacy to my heart horse to have these beautifully made rings incorporating tail hair and engraved with his name. I cannot fault any part of the whole process from start to finish, a huge heartfelt thanks to Sarah Fox

May 11, 2021
Unprompted review
Rated 5 out of 5 stars

5 star customer service

My ring arrived yesterday, and I love it. Sarah was so helpful throughout the whole process, always there to answer any questions that I had. The ring is great quality, and fits perfectly. Thank you so much.

May 1, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic

Great service from start to finish and fantastic jewellery. I am based in the UK and found the process extremely easy. Sarah was great to deal with every step of the way and kept me up to date. The jewellery was a keepsake for me and my daughter for the loss of our horse so I was really hoping for something special and I wasn’t disappointed. They arrived and they were fantastic I was totally over the moon and I couldn’t recommend Sarah enough for the work she did.

March 23, 2021
Unprompted review
Rated 5 out of 5 stars

100%would recommend. Fabulous service and product

My mum and I both wanted something we could wear to remember our rescue horse who unfortunately we lost very young. Sarah was so helpful from the word go, talking me through all the stages and very understanding. I sent off my hair and she kept me updated with when the hair arrived and how she was getting on. I've since recieved my rings and they're so perfect. Very reasonably priced for the service and the end product. I'm beyond thrilled with my ring, now a bit of my boy will be with me forever. Thank you so much Sarah, you have no idea how much it means to me x

March 11, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect Keepsake

We ordered the ring from Sarah as a keepsake for my daughter following unexpectedly losing her beloved horse Teddy,.. The ring is exquisite, so intricate, just perfect - a unique and thoughtful way of always having Teddy close... Sarah responded to all correspondence quickly and professionally and the finished product is flawless - I would have no hesitation in recommending Enigma Horsehair Jewellery and Sarah.

March 8, 2021
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Enigma Horsehair Jewellery

I am delighted with the beautiful, well made ring which I ordered from Sarah, made from the tail hair of my precious horse, Connor, who I had owned since a foal and lost recently. He will now always be with me.

Sarah was very helpful, efficient and professional throughout the whole process, responding to any of my queries very promptly. I would definitely recommend.

February 28, 2021
Unprompted review

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