Eric Robinson Solicitors Reviews 

613
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being professional, exceptionally helpful, and thorough throughout every stage of the legal and property process. Many people also note the wonderful communication, quick response times, and reassuring guidance, which ensures a smooth and stress-free transaction from start to finish. Some reviewers were not happy with the communication, mentioning very long delays in email responses and ongoing difficulties getting timely updates from the team. A small number of consumers also experienced frustrating setbacks, disorganized handling of important documents, and felt unsupported during their stressful transactions.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting professional and efficient experiences... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and efficient... See more

Response time

Consumers find response time to be positive, consistently reporting prompt communication throughout their... See more

User experience

People report positive experiences with user experience, highlighting a smooth, fast, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received outstanding service from Chantelle. Very quick responses to all emails, a fast and accurate quote, keeping us updated at every stage and willing to chase third parties if they were dra... See more

Company replied

Rated 5 out of 5 stars

Ive recently used Chantelle Bennett from Eric Robinson Hedge End to sale & purchase a property. Chantelle & her assistant Megan did a brilliant job. Communication was excellent were always on hand to... See more

Company replied

Rated 5 out of 5 stars

We recently had Miya Smith at Eric Robinson’s act for us with the sale of our late mother’s property and we cannot fault the service she and the team gave us. Diligent and professional throughout the... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. We used Miya at Eric Robinson to carry out the services of the sale of our house she/they provided a competitive quote and reassurance, Miya kept in contact wi... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Real Estate Attorney

Written by the company

At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

613 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(613)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Probate

I contacted Kristen Wood to arrange an appointment in March to talk about my late husbands estate. Kristen had previously handled my father in laws estate in 2021 and we were very pleased with the service received.

My husbands estate was quite straightforward and Kristen provided me with an effective way to pursue probate. I received the same great service as before and all was completed at the beginning of May.

I would not hesitate to use Eric Robinson again in the future. From start to finish Kristen was professional whilst being sympathetic to my current situation. There would be no hesitation in recommending the Chandlers Ford office simply because the staff and service are first class.

May 16, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and which we have passed onto Kristen. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Sale of my flat

Emma helped with the process of selling my flat, it wasn't the most smoothest of sales (external issues) but she worked hard to get all completed. Emma was great at communicating throughout the process, and supporting and helping me with sale. Thankyou Emma.

May 15, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your kind review. We’re delighted to hear that you had a positive experience and that the support provided was helpful throughout. Your feedback is very much appreciated, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Fantastic communication - a smooth and stress-free experience!

We couldn't be happier with the service we received from Eric Robinson Solicitors. Hazzra Huxford and Sylvia Garcia were both fantastic working on the sale of our property and onward purchase. We exchanged contracts just 6.5 weeks after offers were accepted! The whole experience was smooth and stress free, with the best communication and continuous regular updates we've experienced working with a conveyancing solicitor. We would highly recommend Eric Robinson Solicitors.

March 20, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for taking the time to share your experience. We’re pleased that you received an excellent service and we thank you for instructing our firm.

Rated 5 out of 5 stars

Eric Robinson Solicitors, solid choice.

Eric Robinson Solicitors has a solid reputation for providing efficient and competent legal services, without inflated pricing.
We favoured them when choosing a conveyancing solicitor for the sale of our property and purchase of a new home.
Miya Smith at the Winchester office guided us through the process efficiently and with great care, bringing a laser like focus and dealing promptly with a range of issues.
We decided not to proceed with one property following the survey and switched to another. The change of direction was accommodated smoothly and between the two properties a wide range of issues were highlighted to us, together with clear options and recommendations.
One property had land attached and the services of a commercial land specialist were available when required.
We felt well informed about the issues revealed and able to proceed with our eyes open.
We are now in our new home and grateful for the very professional service provided. Our particular thanks go to Miya who enhances Eric Robinson's reputation.
Highly recommended.

May 1, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for taking the time to share your experience. We’re pleased that you received an excellent service and we thank you for instructing our firm.

Rated 5 out of 5 stars

Chantelle Bennett was my solicitor for…

Chantelle Bennett was my solicitor for the sale of our house and for the purchase of our new house, I found her and her colleague ( Megan ) to be extremely professional, pleasant , helpful and aslo kind 🙂 would highly recommend and would definitely use for anything I need in the future, Thank you Both , Jerry

May 11, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your kind review. We’re delighted to hear that you had a positive experience and that the support provided was helpful throughout. Your feedback is very much appreciated, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great service

Great service from start to finish.
We used Miya at Eric Robinson to carry out the services of the sale of our house she/they provided a competitive quote and reassurance, Miya kept in contact with regular updates and some good advice and guidance along the way with selling our first house.
I would highly recommend them and Miya’s services!
Thanks again!!

May 7, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and which we have passed onto Miya. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Very helpful and efficient service

I would recommend Eric Robinson Conveyancing Department without hesitation. Sarah and Charlie provided a very helpful and efficient service.

March 27, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for taking the time to share your experience. We’re pleased that you received an excellent service and we thank you for instructing our firm.

Rated 5 out of 5 stars

Excellent support from the team at Chandlers Ford

The team and Chandlers Ford stepped in very quickly to help me resolve an issue with Land Registry. There knowledge and action brought this to a conclusion. Subsequently we have had the support of the team in drafting wills. We have been very happy with the comprehensive advice and efficient action. Many thanks

April 30, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for taking the time to share your experience. We’re pleased that you received an excellent service and we thank you for instructing our firm.

Rated 5 out of 5 stars

House Sale

House sale .
Emma and Megan were really helpful , professional and efficient. After an initial hitch with the online form filling all went smoothly. They ensured a smooth sale process and ably dealt with issues raised by our buyers solicitors.
Communication was prompt and we were always kept up to date. All in all highly recommended. Thank you both.
Linda and Wendy

April 22, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and which we have passed onto Emma and Megan. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Great Service

Emma and Megan were always on hand to answer any questions and provided an excellent service from start to finish.

April 10, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for taking the time to share your experience. We’re pleased that you received an excellent service and we thank you for instructing our firm.

Rated 5 out of 5 stars

Had a positive experience with the…

Had a positive experience with the company, Solicitor Sylvia Garcia is a strong expertise in residential conveyancing, responded promptly to emails & calls.She is knowledgeable & provides very good service.

April 15, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and which we have passed onto Sylvia. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Very professional and helpful staff

Dealt with Chantelle Bennett, she was very kind and helpful. I could always ask her for advice and she explained things in a very clear way.

April 9, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and which we have passed onto Chantelle. We look forward to working with you again in the future.

Rated 5 out of 5 stars

I had the pleasure of working with Emma…

I had the pleasure of working with Emma as my solicitor from Eric Robinson, and I can honestly say she has been absolutely amazing throughout. She consistently went above and beyond to ensure everything was handled smoothly, always responding promptly to any queries I had. Emma took the time to explain every step clearly, making the whole process stress-free and straightforward. Her efficiency and speed were truly impressive. Thank you, Emma, for your outstanding support and professionalism! And also a big thank you to Megan who also supported throughout.

March 30, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for taking the time to share your experience. We’re pleased that you received an excellent service and we thank you for instructing our firm.

Rated 5 out of 5 stars

Thank you Nayo!

I had a really positive experience dealing with Nayo on an employment matter. He was professional but also very easy to talk to, which made a stressful situation feel much more manageable. He took the time to really understand my situation and gave honest, straightforward advice throughout. Communication was excellent, and I felt supported every step of the way. I’d definitely recommend Nayo to anyone needing help with employment law. Thanks again for all your help!

April 8, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your 5-star review. Our team is committed to delivering an attentive service and achieving the best possible outcomes for our clients. Your feedback means a great deal to us.

Rated 5 out of 5 stars

Recent house purchase

We recently bought our home with Chantelle at Eric Robinson solicitors and honestly couldn’t be happier with how everything went. Chantelle was so easy to deal with from start to finish and made the whole process feel a lot less stressful than we expected.

Chantelle kept us updated along the way, explained everything in a way that actually made sense and was always quick to get back to us if we had any questions.

Chantelle was just really friendly, reliable, and on the ball the whole time exactly what you want when you’re buying a house.

Thanks so much for all your help, we’re so grateful!

April 2, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

We are grateful for your generous feedback. It was a pleasure working with you, and we’re glad we could provide you with a good service. Please don’t hesitate to reach out if we can assist you in the future.

Rated 5 out of 5 stars

Flawless service from Eric Robinson…

Flawless service from Eric Robinson Solicitors on the purchase of our first property. Chantelle was incredibly professional and prompt with all lines of communications and requests - making the whole process very easy. Being first time buyers we had never had experience with solicitors and we are incredibly happy with the service we received.

March 27, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and which we have passed onto Chantelle. We look forward to working with you again in the future.

Rated 1 out of 5 stars

Awful experience

We chose Eric Robinson expecting a premium service to match the price. That was a MISTAKE!

Sylvia Garcia handled our case with shocking incompetence, repeatedly asking for documents we’d already sent, being absent at key stages like exchange and completion, and failing to communicate who was covering our file. Her lack of diligence also led to an unexpected total of 2.5K in extra charges she claimed she “wasn’t aware of” and never disclosed upfront. We had no choice but to pay.

There was no apology, no accountability, and no recognition of the stress caused, on what should have been a straightforward, chain-free transaction. I dealt with this while heavily pregnant, and the experience was overwhelming.

If you’re buying or selling, AVOID this firm. Paying more does not mean better service, go elsewhere and save yourself the cost, stress, and frustration.

March 1, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

We are very sorry to hear about your experience and the concerns you have raised. This does not reflect the high standard of service we strive to provide to all of our clients, as evidenced by the overwhelming majority of clients leaving 5* feedback.

We note that you have not engaged with our formal complaints procedure, which is in place to ensure that any concerns are fully investigated and addressed appropriately. Details of our complaints procedure can be found on our website, and this is the appropriate channel for discussing such matters so that they can be considered fully and fairly by both parties without risk of breaching confidentiality or data protection obligations. We would welcome the opportunity to discuss this matter with you and seek to resolve your concerns.

Rated 5 out of 5 stars

Brilliant Conveyancing Service

Used for conveyancing to sell a property - Emma and Megan were absolutely fantastic! My buyer's solicitor was a nightmare and I was very impatient to get the sale completed, but they did a brilliant job of moving things along. Really easy to deal with, excellent value for money and fab service. I highly recommend!

March 18, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and which we have passed onto Emma and Megan. We look forward to working with you again in the future.

Rated 5 out of 5 stars

I used Eric Robinson for my sale and…

I used Eric Robinson for my sale and purchase and they have been, without doubt, the best solicitors I have ever used.

I have always had bad experiences in the past so felt apprehensive about the whole process.

Hazzra Huxford was professional, methodical and responsive. She moved things along as swiftly as she was able to, and provided updates in a timely way throughout. I really felt I was in good hands.

Towards the end of the process, Hazzra left for maternity leave and my file was handed over to Sylvia just before exchange - again, the service provided by Sylvia was excellent - putting my mind at ease, responding to queries and getting what was a long and messy exchange over the line.

Very grateful to them both and will not hesitate to recommend to others. Thanks both!

March 20, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your 5-star review and feedback which we have passed onto Hazzra and Sylvia. Our team is committed to delivering an attentive service and achieving the best possible outcomes for our clients. Your feedback means a great deal to us.

Rated 1 out of 5 stars

Poor Service

Eric Robinson acquired Merriman Solicitors in Marlborough, a professional, efficient friendly practice and have turned it into a faceless, non-communication slow organisation. Having recently instructed the practice I found them so difficult to deal with as there were long delays in responding to emails and in some cases no response at all, phone calls were only returned after chasing. In the end decided to cut my losses, pay their bill and walk away. Have since found another local practice who are interested and treat you as an individual.

February 20, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your feedback. We are sorry to hear that your recent experience did not reflect the standard of service we aim to provide.

Eric Robinson Solicitors has a number of offices located on the High Street, and our focus is on delivering a local, friendly, and approachable service. The office you refer to continues to operate with the same team and working practices, so we would expect the service to remain consistent with what clients have previously experienced.

We note your comments regarding communication and delays. This is not reflective of the service we strive to deliver, nor is it consistent with the overwhelmingly positive feedback we receive across the firm. That said, we take all concerns seriously. We do have a formal complaints procedure, which is the appropriate channel for raising and investigating issues of this nature, and details can be found on our website. Unfortunately, based on the information available to us, we have not been able to identify your matter and are therefore unable to investigate or respond in detail at this stage.

If you would like us to look into this further, please contact us directly with additional information so that we can properly review your concerns.

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