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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and reliability of the delivery process. Many appreciate the competitive pricing and the positive interactions with the staff, who are often described as friendly, polite, and helpful, especially with challenging deliveries. The product handling is also frequently commended for its care and professionalism. However, some customers reported issues with delivery personnel, noting instances of rudeness, unhelpfulness, or a lack of English proficiency. A few also experienced unexpected additional charges for upstairs delivery or delays in service, and in one case, isolated incidents during delivery.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting excellent communication... See more

Staff

Consumers generally express satisfaction with the staff, often describing them as polite, helpful, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent communication,... See more

Product

People report positive experiences with product delivery. Customers frequently praise items arriving in... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

The guys arrived exactly as promised. Communication was excellent via email, Shipley app and text message and WhatsApp...all bases were covered ! Item was secured in the lorry that arrived and the... See more

Rated 5 out of 5 stars

I had ordered a mattress that I thought was one of those that arrives rolled up in a box. I wasn't going to be at home when they delivered it, so I left the front porch unlocked, and a message to as... See more

Rated 5 out of 5 stars

A very reliable delivery company that came to collect a piece of furniture that I sold on eBay. The communication from them has been first class & the courier turned up exactly within the 3 hours time... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant courier service

Great communication from the driver and was a delight to deal with them. Followed instructions and really has restored my faith in couriers after a few bad experiences. Would highly recommend this company.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Not stopped by the weather!

Although the seller didn't give me the correct information, the bed was dismantled in Essex and driven by the guys to Bournemouth. They delivered to the ground floor and left to head to Birmingham. Not ideal but we coped. Can only thank them for just getting bed here.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend them to others

They kept me up to date when picking my item up and delivering it to me. They let me know approximate time for delivery. They were polite and friendly and definitely value for money. My item was delivered in good order. I would definitely recommend them to others

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish these were…

From start to finish these were unbelievable. As a frugal (tight arse) Yorkshireman. I asked these to pick up a mahoosive tent from Cornwall and deliver it to South Yorkshire. Not only were they most competitive in price (cheapest)but we're also the quickest. They kept me informed all the way from pick up to drop off. Top top quality service. Would highly recommend

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

A very reliable delivery company

A very reliable delivery company that came to collect a piece of furniture that I sold on eBay. The communication from them has been first class & the courier turned up exactly within the 3 hours time slot given to me. I highly recommend using this delivery company. Thank you

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant. Exactly on time as stated. Delivery guys extra helpful and took a mattress upstairs to the room for me. Text message 45mins before delivery so I could get back to house in time for it. Perfect! 5***** Thank you!

January 23, 2026
Unprompted review

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