Express Doors Direct Reviews 

There was no clear communication about delays despite several calls emails from me and my colleagues. we had to argue and insist we picked the doors up ourselves which we were told were stuck in chesterfield and you said couldn't be delivered for another week we are in Worksop!! you have delayed a really important project for us as a charity really not good enough will not be using you again

Great experience, ordered a few times now and always a good service. A+++++
The DoorFather Ltd

Very pleased with the doors so far. They have yet to be unpacked and hung, but so far so good. My two bosses, my wife and home help also , so they must be good.
Very punctual delivery, excellent tracking website, and very helpful driver. Who could want for more?

The ordering was simple, and despatch very quick. I ordered four doors of two different designs, two arrived within two days of ordering and the other two a couple of days later. There was a problem with one door, but that was the fault of the carrier, however Express quickly sorted it out for me, and the replacement arrived very quickly.
The doors are very high quality, well made, and as I have purchased from this company before I know that the doors and Express are truly reliable.
Express Doors Direct will always be the first company I will go to for any doors, and would not hesitate in recommending them to others.

Door delivered within the timeframe quoted at a reasonable price. Happy with the quality of the door. Driver tracking worked very well!

priced right

was not express as had to wait for doors to complete order however doors were very good and with handle offer even better.

Great doors look amazing and rapid delivery

Took my payment only then it said on the order that one door would not be in stock for a few weeks I waited then was told it would be another 10days no communication with me.
Really not good enough customer service.
Won’t be ordering again!

Easy to order and item exactly what I ordered. Delivery was updated every step of the way so you knew when it would be with you. Delivery drivers polite and cheerful.

Three doors ordered with a long lead time, when ‘they’ eventually arrived there was just one door delivered of the three ordered. Two 15+mins calls later, the courier company was blamed for the error. Express Doors apologised for the inconvenience but couldn’t not have cared less about the fact that I will now have to pay an extra £150 for the chippy to come back for a second visit to fit the still undelivered missing doors, no gesture of goodwill at all, not even a 10% discount on future orders. Very disappointing experience. Luckily there are other suppliers of identical doors.

Absolutely fantastic service. Talk about service with a smile. Carl and Martin were both so friendly and an absolute credit to the company. Thank you

Great service, thank you.

Absolutely appalling customer service I bought X2 external doors from Express Doors (online). Nowhere in the description does it say thay the glass for the panes will not be provided nor that you need the buy the glass separately. It was only when my carpenter came and very carefully opened one of the doors we discovered there was no glass. Now Express Doors are refusing to take the door(s) back all because the packaging has been opened - the door has not been touched. I am finding it extremely hard to return the doors plus the want to charge me £52 for collection off doors that are no use to me. Please do not use this website as the description is not what you receive.

Terrible no one returns my calls or emails and just a door frame turned up no door no explanation still don’t know where the door is

DO NOT USE this company
I ordered an oak external door at £466 my carpenter fitted it. It is an external door but fitted in a porch. He used Osmo oil 3060 to finish the door after two weeks the door has multiple cracks in it, I contacted the company who said it was because of refinishing it with Osmo oil. At no point did the company send me any maintenance and refinishing information with my order.
They have refused a replacement or a refund.

Door was left at front door by carrier with no inspection signature even although my wife and I were in all day.
The door packaging was dented and so was the door due to mishandling along the distribution chain. Complained through the company with photos as soon as delivered using company online system and as of yet on the 4th day no reply . Corner and edge protectors as used by other door companies would have prevented this. Otherwise the quality of the door was good.

No problems good product friendly delivery driver will use again

Ordered 9 doors. 5 need to be changed as damaged. Despite contacting them directly by phone, and sending email pictures as requested still no update after 2 weeks. Poor and disappointing customer service. Will not recommend

Ordered a door from Express Doors Direct and unfortunately the experience after delivery has been extremely disappointing.

An incorrect door was delivered and, despite charging a fee for the exchange/replacement, the process has been painfully slow. Nearly two weeks later, I still have the wrong door sitting in my house and nobody has properly sorted the issue.

I have had to chase repeatedly by both phone and email over a number of days, often being told someone would call me back or update me “later that day”, only for nothing to happen.

At one stage I was even asked to provide evidence of calls I had already made, despite having already spent significant time on the phone trying to resolve the problem. The overall impression has been a complete lack of urgency or ownership.

Mistakes can happen with any company. What matters is how they deal with them. Unfortunately, in this case, customer service has been reactive, disorganised and far slower than you would reasonably expect — especially when customers are being charged additional fees to correct an error.

Very frustrating experience and not one I would repeat.