Express Doors Direct Reviews 

Bought 3 pre finished oak interior cottage doors. The side edges were not pre finished but had a rough surface. The oak veneer is wafer thin and very susceptible to chipping.

James the delivery driver was professional, efficient and friendly. The service provided from placing the initial order to the goods being delivered was seamless !!!

Ordered 7 oak doors, 5 one size, 2 slightly bigger. Delivery....confusing. Numerous texts with different delivery dates. 5 doors turned up on a friday, asked where the other 2 were said must be coming separately. A day or two later checked the online delivery note and it showed 7 doors as being delivered. It also showed id signed something on delivery (i didnt). Not the companys fault, then again they do choose what delivery firm to use. Chased the other 2 doors and they showed up a week later. Joiner fitted them over last couple of days. One of the larger doors had clearly been damaged and then repaired and just sent anyway. Its so obvious its been repaired! Is that maybe why those 2 doors were delayed. Another had a dent in the side. Yes i shouldve sent both back but really couldnt be bothered with more hassle. Joiners done a good job of 'hiding' the damaged bits. The 5 that were fine look great though.

Quality products good price and fast delivery

Doors are stunning, made up with their look, high quality and elegant handles that complement them...Fantastic choice!!
Just a little defect, when taking protective plastic of frosted glass it has left marks around edges.

Absolutely terrible experience with this door company. The door arrived damaged upon delivery, yet instead of taking responsibility and resolving the issue professionally, they refused to offer either a replacement or a refund.

Customer service was dismissive, unhelpful, and far more interested in hiding behind company policy than honouring basic consumer rights. Supplying damaged goods and then refusing to put things right is completely unacceptable.

I expected far better quality control and after-sales support, especially for the amount paid. I would strongly advise others to think carefully before ordering from this company, as if anything goes wrong, don’t expect them to help.

Very disappointing experience from start to finish.

They cancelled the order two weeks running an hour before the delivery slot time, had to take three days off in total just to get the delivery, had to move the fitter twice. tried the delivery company was number 66 in the queue got to no.1 after 50 mins and then was cut off! Tried express doors also 40 mins wait and not really interested would steer clear express doors need to look at their name... contradiction in terms!!

Company delivered the wrong door. Ignored emails. Wouldnt pick up the phone. Am now suing them to get my money back. Avoid.

Order 177816398595022EDD

Dreadful Customer Service. Both my builder and I have repeatedly contacted them about trickle vents for the external heritage aluminium doors that do not conform to code F Building Control. Was promised a quote on Friday, again promised one for today. Heard nothing. Meanwhile work cannot progress. Express Doors have now replied to my review but still no response on the trickle vents. I didn't ask for same day service. I contacted them about vents on 13 May - still waiting and their blurb should warn that doors are not Code F compliant.

Good selection of doors and speed of delivery

Great doors, complete with handles included in the price. Fast delivery and very friendly driver. Would definitely recommend and would buy again from Express Doors Direct. Full 5 stars!!!!

Express Doors Direct have not fulfilled the order. I ordered a doorset consisting of 4 doors and whilst they have delivered the doors, the fittings that mean it can be built was not delivered. EDD have been unhelpful, and seem to think their failure to deliver is my problem and continue not to do what they day. I am going to have to cancel the order and get doors from somewhere else, which is a real shame because the doors look great.

The ordering process was great, delivery not so. We had a damaged door which the delivery men refused to take back and our door furniture which was supposed to be free with each door did not arrive at all.
We have written to the after sales team and await their response.

Had a missed delivery although provided a contact number so had to re book delivery and pay £60 again, delivery finally took place this week, my wife at home alone and asked the delivery company to bring the 9 doors around the side and in via the patio doors, they promptly left them by the patio doors and left without saying anything. My wife had to ask another tradesman who was working at our house to bring the doors in. Today I have checked the doors they are poorly wrapped and 2 doors are damaged at the bottom. I did contact the company about the initial delivery only to get an email saying they would chase their courier still no reply. Not impressed with the service or delivery

Quality door. Excellent delivery.

Beautiful doors have just arrived, exactly when they said they would, by a lovely delivery driver. The doors are beyond what we expected, solid, excellent quality and perfect for our 16th century cottage. Very pleased and would not hesitate to recommend. Can't wait to see them in situ!

Really good choice of doors and shows availability. The delivery was brilliant, one of the nicest delivery drivers and brought then into the hallway in the rain. The app meant I knew where they were, so I could head to the delivery site.

Door seems to be of an ok build but there is a chip in one corner and hardware looks like it will need replacing.

Delivery was prompt.

This is the 3rd door we've had from Express Doors; all 3 the same, but all 3 very well made, very well packed and delivered super-quickly.

Would highly recommend

The door came unglazed as advertised and it was difficult to find a supplier locally. Once finally found to supply the single small panel the price was nearly as expensive as the door