The Extracare Charitable Trust Reviews 

I moved into Earlsdon Park Village 4.5 years ago and I can honestly say it's the best thing I have ever done. I have also won an award for my efforts in volunteering. Working in the Bistro and looking after the gardens has really enhanced my life. All the staff here have been kind and supportive, I feel very valued and appreciated. I would highly recommend Earlsdon Park Village.

I have found Amanda the wellbeing advisor extremely helpful, empathetic and very professional. She has an excellent relationship with everyone at the village who finds her caring, a good listener and very helpful. She is excellent at her job and this is from past experience and feedback from the residents. I have had previous experience within education of analysing and report writing of individual people.

My Mother who will be 90 in a couple of weeks was struggling with the loneliness of living alone. We were told about Solihull Village 6 months ago by a friend and went to see for ourselves what it was like.

As soon as my mother visited the place she wanted to move in, she reserved an apartment and has subsequently moved in a couple of weeks ago.

All that I can say is that she is super happy that she made the move, everyone there staff included are very friendly and welcoming. Her sister in law who went to see her has also put a deposit down on an apartment and also cant wait to get there.

If you are at all unsure about what to expect I would advise to go and have a cup of coffee in the Bistro and chat to the residents that live there.

We all know how people like to complain as we get older, but I have only seen happy faces there.

I moved into EPV the second week after it opened.lt has a variety of activities for the residents.l have a one bedroom apartment which is spacious with a fitted kitchen,walk in shower,large, lounge and bedroom.The village is walking distance from the town centre.Myself l enjoy. the shows in the Bistro and Village Hall BRILLIANT.

What can I say about Earlsdon Park Village (Epv). Myself and my partner have now been living here for just over two and we both still feel lucky to be part of Epv from its social element to its community spirit. The other residents and staff are all great and made us feel at home instantly

The village reminds me of times when my grand parents used to tell me about how streets came together and united as one for everyone’s benefit and well-being.

There are social nights that bring us great entertainment to general gatherings where you can chat, feel relaxed and have a laugh to various events to participate in if you want too.

Before we came here we did not realise it but we were in a rut. And since moving in we have never looked back. Our whole family agree it was the best move for us and we are looking forward to many years to come and this is coming from a sceptic who happily admits he was wrong (that’s me) about communities like this

I have lived at EPV for three and a half years and, am very happy here.
I recently had reason to test the Emergency system when I had a partial power failure latte at night. My call was answered immediately and a very kind lady visited my apartment where she managed to restore my supply. Thanks to her my fridge and freezer contents were saved.

Safety and security have proven to be one of the top benefits of living here in Earlsdon Park Retirement Village. Everything you may need will be available, and if it is not, you don't need it.
Bistro and bar here without putting your coat on.
Come and have a look, and see for yourself.

We have lived at EPV for 4 years now. Our biggest regret is not moving in sooner.
Our experience is mostly positive and we have had little to complain about

Would not hesitate to recommend it to other people

Having moved into Earlsdon Park, my parents are very happy, they have settled in and made lots of new friends and increased their social activities.
The apartment is lovely, bright and spacious and very well insulated so you do not feel the cold at all.
The facilities are excellent and well maintianed
The staff are very friendly and responsive.
It has made day to day life for them very easy and they are enjoying the extra time that they have on their hands.
I would not hesitat to recommend Extracare to anyone

The wonderful people who live here and the friendship of the residents make Earlsdon Park Village the place to live. There are groups to join ,too many to mention. There ate volunteer groups for almost everything. The safety of the residents in every situation.
We are a stones throw from the city, a short walk to a lovely shopping centre at Central Six. Bus stops are also very local. Shopping deliveries.
We have on site Care Team, Housing Team, Bistro and Bar, Snooker and Darts room and our very own Gym, Hairdresser Beauty Room and not forgetting our shop. We also have some fantastic shows that are held in our Village Hall.
I personally would not want to live anywhere other than here.

It's an amazing place. The design, facilities, the range of activities and groups, some led by residents, all contribute to it being a perfect place to live – offering security and safety, activities to keep the mind active and the spirits high, but also as much peace and quiet as anyone could ask for.

I've only lived in Solihull Village a short while but I have no regrets despite experiencing a few hiccups along the way. I use most of the facilities, hairdressers, beauty room, library all without having to venture out into the elements, but above all, I feel warm and safe.

I feel so safe & secure here. Apartments are so lovely & spacious. All staff are very friendly . If you want to meet new people you can , if not you can keep yourself to yourself . The choice is yours. There are always activities going on on. Would definitely recommend living here , love it.

We moved to Earlsdon Park Village in September 2024 and haven't regretted this move at all. We are both in our 80's and we probably should have moved earlier as we found the moves out and in to be stressful and tiring physically. However, now we are settled we are finding EPV an excellent place to live. We have our own 2-bed apartment which is lovely - light and spacious with all the Village amenities on hand should we require them. Actually buying the apartment was made easy by our Sales Consultant and the financial adviser and thanks to shared ownership, far more affordable than we thought it would be.

We are future proofing our lives and enjoying all the facilities and new friendships along the way. Highly recommend a move to Earlsdon Park Village.

While attending to my clients the sales lady came in with food from the Bistro for them. Both were extremely poorly, which was without doubt exacerbated by the way in which they were bullied with regard to their moving date ie were told that if they did not move within 2 days (2 days, an elderly couple with severe impairments) they would lose their flat (see my other review). After she left she then made a telephone call to a family member, advising them that I was there, without their consent which is a serious breach of confidentiality and trust. Her actions have caused serious stress to my clients and they are now very isolated. Family dynamics are complex but I had known the couple for 15 years and had been working for them for about 4 years. In the whole time I've known them family have done little to nothing to help them, and frankly their family members are complete bullies ... the way they speak to their parents is disgraceful ... telling them what they can and can't do, but are not their to help themselves, an overall very sad situation as they approach the last weeks/months/years of their lives. Definitely avoid this place if you can ... like many others have said there is no "care" in this organisation ... I will be further reporting as the staff are causing safeguarding issues!

My mum and Dad moved into Solihull Village when they had to move out of their own home. It was the perfect place for them. Still had their independence but when they began to need more help it was available and the staff couldn’t have been more helpful. To have so many activities on site along with the social aspect was great for them.
Another huge benefit was when my dad passed away and mum had to go into a care home. The fact that Extra Care would buy back their apartment was a massive advantage to us as a family. If we’d had to go through estate agents etc to try and sell it would have been very stressful and costly.
We can’t recommend Extra Care enough- we may be using them again one day when we get to that stage! 😊

The negative comments in the other reviews are completely correct. My father has been living in an ExtraCare Retirement Village for just over 12 months and the service provided is completely inadequate. Along with the comments in another review I have also witnessed controlling behaviour from staff. The village my father is in is far from vibrant. Most of the residents (almost 75%) are over 75 with a quarter of residents being over 85. There is very little entertainment (on the occasions there is it is on a weekday afternoon) and the bar is usually closed once the cafe closes. They rely on volunteers for the day to day running of the village, and have very few paid staff. When the Manager and office staff leave (often before 5pm) the residents are alone and vulnerable in the building. There is no security on site despite the request of residents, and the site having intruders on site running amok recently, and there is constant criminal activity in the car park. It is ideal if you need someone to put you to bed, or need a weekly Dementia Cafe to attend (and I fully appreciate there are people that do need this), but if you were hoping for (and are being promised) a more lively and secure environment to enjoy your retirement I would suggest you steer clear of ExtraCare Retirement Villages. Like the other reviews state they are only interested in their profits and are far from the Charitable Trust they pretend to be!

Mum had a fantastic experience at Humber Court, amazing and helpful staff, very kind and they all go the extra mile.
Pity Extracare cannot be given the same praise.
Would not recommend them, dismissive and unhelpful with the issues I had. They are a charity but more interested in money.

RC was employed by Midland Heart who in turn were subcontracted by ExtraCare in Milton Keynes. Both companies were incredibly untruthful and unprofessional and simply ignored complaints and then lied hoping we would go away.

My wife was in a wheelchair and our bungalow was too small for the wheelchair. Our Council said ExtraCare had a ground floor vacancy and the suggestion was we moved there. We met RC who had forgotten to bring his reading glasses and hearing aids so not a good start and I immediately got the impression he was not very professional. He said he would work out the flat affordability later that day and send an email confirming we could afford the property. Only he actually sent his figures about 3 weeks later on a Sunday afternoon. Then he was away receiving hospital treatment for over 3 months, my guess is cancer treatment, so nothing happened for over the first 4 months of our application. He was finally back at work for a single month before leaving employment. Supposedly he never passed our application to anyone so it was simply disposed of. Finally someone else was appointed to replace him who definitely had not been to charm school. She said she knew we had applied but claimed nothing about our application was ever given to her so we had to apply again. How true this was I do not know.

Simple adaptions needed for my wife had to be approved which took a considerable time.

ExtraCare is really care in name only and only cares about making £! Midland Heart is Midland Heartless! I sent complaints directly to the Midland Heart Chief Executive that were simply ignored by him. I told one of the clowns I dealt with that this was pig ignorant of the ExtraCare Chief Executive and he said he would contact the CE to find out why this had happened. Of course he did not. This same person sent me a pathetic email not apologising and conveniently forgetting standard wording saying if the reply to the complaint is unsatisfactory I can take it higher.

So 13 1/2 months after the initial meeting with RC we were finally meant to sign for the flat but my wife was in hospital and died the same week so we never moved. Thanks ExtraCare.

Yet another lie was from the lady who took over from RC and this was after my wife died. We had purchased curtains, carpet tiles and other furniture for the flat. All of this £ was wasted. To get me off the phone R said she would arrange for £2,500 to be paid to me for these expenses. Of course she lied and never confirmed this in writing to me or even told her line manager or anyone else what she had said to me.

The ExtraCare management staff I dealt with cover and protect each others dirty bottoms and they are kind of like a Mafia family. One person employed at ExtraCare in Milton Keynes told me that they have a lot of problems and many people are trying to move out largely due to ongoing problems caused by very unprofessional management.

This is a cut down version of events the full version would be the size of War and Peace.

As a resident of five years now (since it opened), they are totally incapable of keeping services running smoothly, in our village at any rate. We have constant leaks in the building and frequent interruptions to our water system, poorly kept grounds, not enough cleaners, the entire building very shabby after only five years. Given their terrible forced buy-back policy (buying price less 10%, regardless of how long you stay) moving out is not an option. I imagine prisons are better maintained, and eventually you get to leave. We have no choice but to stay.