There were issues with shipping. In order to get the material it cost over $600.00 for delivery. Once it was received in state there were additional delays due to the material requiring being off-lo... See more
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Customer service it's really bad, very frustrating if you want stress free shopping stay away from that company.
I purchased large panels of polycarbonate for a huge outdoor covered porch. The items were shipped quickly, arrived in perfect condition, and the shipper kept in touch with delivery information. Thi... See more
Because of delays with obtaining the needed material, both Yoav Wirthiem and I determined that canceling the order was best. While I was in the process of buying some locally-sourced alternative mate... See more
Company details
Written by the company
At EZ Outdoor Coverings we offer corrugated, multiwall, and glass like polycarbonate systems. We provide versatile, durable solutions for a variety of roofing and glazing applications. Whether you're a DIY enthusiast or a professional, these solutions will work for you. We provide: • Personalized cut to size service for online orders • A wide range of accessories to complete your product selection • Delivery right to your door
Contact info
United Kingdom
- ezoutdoorcoverings.com
3.4
Average
101 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Poor Communication
No communication, No notification of shipment. No replies to emails requesting information about the order
March 21, 2024
Product arrived well packed and…
Product arrived well packed and protected as promised.
February 9, 2024
EZ Outdoor Coverings is top notch!
EZ outdoor coverings was the only place that I could find that had the material I needed to finish my project. The site was easy to navigate, and the customer service was perfect.
March 4, 2024
Couldn’t get delivered next day or 2day
I placed an order on Friday night, ground shipping. Come Monday, Tuesday and Wednesday, no shipping info. I called and asked about order. I asked to get it next day or two day and I’ll pay the difference, but I needed it sat or Sunday. They said it will be there Wednesday the next week. Customer service tried to get it to me faster but it didn’t happen. I got a full refund because he couldn’t next day or 2 day it to me. That’s why 2 stars. I should have just fast tracked it from the start. Thank you Palram for trying.
March 9, 2024
The salesman
The salesman, Yoav (sp??), was efficient, friendly and knowledgeable. The product was packaged extremely well for shipping and arrived in just 5 days, despite its size and weight.
February 26, 2024
Product arrived with minor dingys on…
Product arrived with minor dingys on one end of the panels but was able to still use them. Otherwise product was what I expected and trucking company was very friendly .
February 23, 2024
broen olycarbonit panels
One of the polycarbonit panels has a chunck broken out of it.
February 16, 2024
Paid for 2 day shipping and have waited…
Paid for 2 day shipping and have waited two weeks worth of business days and still haven’t received the order, this company doesn’t respond to emails either. Bad service and false advertising.
February 3, 2024
Easy purchase
Easy purchase. Website gave a good description of the product, I was even able to call to speak to someone with my questions to confirm my understanding, the person was very helpful. Price was fair, timeframe was good. I love my little "glass" room.
January 6, 2024
Terrible delivery experience.
Difficulties ordering product. Once ordered, was shipped. Got no good tracking information. Got a phone call 5 minutes before the driver arrived. He expected me to have a forklift for the 550 lb 20 foot long pallet. I don't have the equipment. Had to offload all panels one by one. Driver then said he couldn't take the pallet with him. Let pallet on street. I had to cut up 20 foot long pallet into sections and haul to dump. Complained to company via email. No response.
December 4, 2023
Customer service did great job
Customer service did great job. Gave me full attention, answered my lengthy questions and provided useful suggestions and alternatives solutions. Kudos!
December 20, 2023
Unprompted review
Great phone support
December 4, 2023
Great company!
Service was quick and reliable, I’d recommend them to a new customer
November 16, 2023
Unprompted review
Excellent Customer Service!
All I can say is wow. It’s been quite a long time since I have received such excellent customer service. Thank you again
October 23, 2023
Unprompted review
Best customer service ever!!
Customer service was impeccable and response time was quick. 10/10 would recommend.
November 12, 2023
Unprompted review
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