Fakenham Fires Reviews 125

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Brillant service from start to finish. First a chimmney sweep and advice on our very old wood burner.Visted shop no pressures or a lot of un wanted sale talk. To finish.Stove installed 3 lovely men... See more

Company replied

Rated 5 out of 5 stars

A first class service from start to finish. Very efficient and friendly from first visit to shop, measuring, top quality products and extremely professional fitting. Everyone involved was 100% reliabl... See more

Rated 5 out of 5 stars

Ben & Marc did a fantastic job of installing our new Chesney double sided wood burner. They were polite, friendly, knowledgeable & cleaned up after they’d finished. They talked us through how to... See more

Rated 5 out of 5 stars

Amazing Service! Never having had a log burner before we had numerous questions and made many visits to the showroom. From initial enquiry in the showroom, quote, gas engineer, plasterer and inst... See more

Company replied

Company details

  1. Wood Stove Shop

Written by the company

Welcome to Norfolk’s one-stop-fire-shop, Fakenham Fires, where we cater for everything to do with fires – wood-burners, gas stoves, electric fires, multi-fuel stoves, barbeques, range cookers, fireplace mantels, fireside accessories, fuels, fireplace installations, and Calor Gas bottles.


Contact info

4.9

Excellent

TrustScore 5 out of 5

125 reviews

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Rated 5 out of 5 stars

I was so pleased to have been…

I was so pleased to have been recommended to Fakenham Fires for my recent stove installation. From my first approach, they were knowledgable and attentive to my requirements, always happy and quick to respond to any questions I had and provide quick reassuring solutions. The installation was first class and I can’t wait to use the fire! Many thanks to all the team.

June 8, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent from idea to completion

I had a very positive experience with Fakenham Fires from enquiry to installation. Being a wood burner novice, I knew nothing and was guided through the process with care and efficiency. The Fakenham Fires crew are friendly, charming and always reassuring. Nothing is too much trouble and their prices are competitive. The installation was recently inspected and has passed with flying colours. I have recommended them to friends and would not hesitate to introduce anyone and everyone to their exemplary service.

June 2, 2022
Unprompted review
Rated 5 out of 5 stars

We can’t rate the Fakenham Fires team…

We can’t rate the Fakenham Fires team highly enough.
From the initial trip to the showroom, the survey visit and on to the installation they have been amazing, profession and respectful.
Our installation took two days due to the remodelling work needed in the chimney breast we needed to get the look we wanted. Our property was Protected and respected throughout the whole process. Everything was clean and tidy at the end of each day and the building waste taken away.
The people we dealt with had pride in their kid and you can tell but the quality of products and workmanship. The result is a fireplace that is beyond what we imagined.
Thank you!

May 28, 2022
Unprompted review

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