Fatface is a very good quality clothing outlet where their items are very well made and long lasting as they can be worn over and over again and never shrink of go out of shape when washed. Their clo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered Margot boots on line & collected & returned them to Colchester Fatface store - the boots were nice & good quality but just not for me. Colchester Fatface is a pleasure to visit. The staff... See more
Company replied
This was my first online order from FatFace. I was impressed with how easy and efficient the transaction went from start to finish. Communication was excellent and collected my parcel from the store w... See more
Company replied
Placing online order was easy and NHS discount was applied on already reduced price items,which was great!!!! Great communication through emails and timely delivery of click and collect. Store was inv... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
2/3 Trinity Street, CO1 1JN, Colchester, Essex, United Kingdom
- 01206 761472
4.8
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been shopping in fat face for…
I have been shopping in fat face for years and it's the best place for casual kit for men.
It's kit is hard wearing and it's service is good. Let's hope the quality is maintained.
June 27, 2023
Reply from FatFace - COLCHESTER
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Great fit Great Look!
Took advantage of a great sale at Fat-face and bought a couple of items. Lovely feel of the material and perfect fit size wise.
Staff were fantastic and very helpful.
June 27, 2023
Reply from FatFace - COLCHESTER
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - COLCHESTER
Thank you for your review. We are pleased to hear that you have had a positive experience with us and your feedback will be shared with our wonderful team in store! - RS
My order arrived quickly which was…
My order arrived quickly which was great. The jacket I ordered was lovely, exactly as pictured on the site and great quality. Would definitely recommend.
May 28, 2023
Reply from FatFace - COLCHESTER
Hello Helen, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Reply from FatFace - COLCHESTER
Hi Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Another great shirt to my Fat Face…
Another great shirt to my Fat Face collection! I must have probably 50 FF short sleeved shirts, all XL, which is perfect for me....that Is until i shrink to Large!! Lovely addition, as usual perfect.
May 10, 2023
Reply from FatFace - COLCHESTER
Hi David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My item arrived quickly at my local…
My item arrived quickly at my local store ready for me to collect. Friendly service when I went
May 1, 2023
Reply from FatFace - COLCHESTER
Hi Phillipa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - COLCHESTER
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Easy process to order
Easy process to order. Speedy delivery. Good quality products especially at sale prices
April 29, 2023
Reply from FatFace - COLCHESTER
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Staff in the Colchester store are…
Staff in the Colchester store are always so friendly & helpful
April 20, 2023
Reply from FatFace - COLCHESTER
Good afternoon, Deborah
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Colchester store.
Take care, JB
I did not receive an email to say my…
I did not receive an email to say my parcel was in store , I had to email customer service
April 15, 2023
Reply from FatFace - COLCHESTER
Thank you for taking the time to leave a review. I can see that an email about your order's arrival was sent out on 19/04/2023, and I am glad that you were able to have the arrival of your order confirmed by our friendly customer services team. If there is anything else we can do for you, please get in touch at customerservices@fatface.com. Take care, CD
Great Store
It's great dealing with Fat Face, products are good and the ordering good, however the delivery is to long and it doesn't help changing the delivery time on the day,
organising the day then becomes more difficult.
March 20, 2023
Reply from FatFace - COLCHESTER
Good Afternoon Peter
Thank you for your review.
I am so sorry to hear that your delivery was longer than expected. Please be assured that all comments we receive do get passed onto our courier for future consideration.
EP
Fast delivery service
Fast delivery service, unfortunately the time I ordered was too small but the staff in the store helped me with a pair of jeans that were a better fit. Really good service.
March 21, 2023
Reply from FatFace - COLCHESTER
Good afternoon, Simon
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Colchester store.
Take care, JB
Whole experience very easy
March 16, 2023
Reply from FatFace - COLCHESTER
Hello Adrian
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Always pleased with the service in your…
Always pleased with the service in your shop and happy with my purchase
October 6, 2022
Unprompted review
Reply from FatFace - COLCHESTER
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fatface.quality
Fatface.. quality clothing and professional trustworthy prompt service either online shopping or in stores coupled with a friendly attitude to the customer, it wins every time!
September 30, 2022
Reply from FatFace - COLCHESTER
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Reply from FatFace - COLCHESTER
Hi Emma, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always great quality clothing and…
Always great quality clothing and helpful, friendly staff
August 27, 2022
Reply from FatFace - COLCHESTER
Hi Abigail, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - COLCHESTER
Hi Barbara, thank you for taking the time to leave your review. I am sorry to hear that you are having troubles with your delivery. I have taken a look at your tracking and I am just about to send you an email to follow up on this. Take care, LE
Reply from FatFace - COLCHESTER
Good afternoon Annette,
I am so happy to read what a positive experience you had in the Colchester store. I will be sure to pass this on to the wonderful team.
Have a lovely afternoon :) DW
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.