Banner for FatFace - COLCHESTER

FatFace - COLCHESTER Reviews 129

TrustScore 5 out of 5

4.8

2/3 Trinity Street, CO1 1JN Colchester, Essex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fatface is a very good quality clothing outlet where their items are very well made and long lasting as they can be worn over and over again and never shrink of go out of shape when washed. Their clo... See more

Company replied

Rated 4 out of 5 stars

I ordered Margot boots on line & collected & returned them to Colchester Fatface store - the boots were nice & good quality but just not for me. Colchester Fatface is a pleasure to visit. The staff... See more

Company replied

Rated 5 out of 5 stars

This was my first online order from FatFace. I was impressed with how easy and efficient the transaction went from start to finish. Communication was excellent and collected my parcel from the store w... See more

Company replied

Rated 5 out of 5 stars

Placing online order was easy and NHS discount was applied on already reduced price items,which was great!!!! Great communication through emails and timely delivery of click and collect. Store was inv... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 2/3 Trinity Street, CO1 1JN, Colchester, Essex, United Kingdom

  • 01206 761472

4.8

Excellent

TrustScore 5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Love Fat Face clothes

Love Fat Face clothes but sizes do vary. I am size 12 but sometimes this will fit or I need a size 10. Good quality that lasts for years! The staff in the Colchester shop are so lovely and really helpful.

May 5, 2022
FatFace - COLCHESTER logo

Reply from FatFace - COLCHESTER

Good afternoon,
Thank you for your review. We appreciate your feedback regarding your recent purchase. Please be rest assured that all feedback is passed onto the relevant department. Many thanks-AB.

Rated 5 out of 5 stars

My parka is v comfortable

My parka is v comfortable, and v stylish.

March 30, 2022
FatFace - COLCHESTER logo

Reply from FatFace - COLCHESTER

Hi Michele
We appreciate your 5 star review. So pleased to hear that you are impressed with your new parka. I'm sure it's been worn a few times already. I hope your day is going well. MJ

Rated 5 out of 5 stars

Excellent

Excellent service and delivery x I will be back 🥰

March 22, 2022
FatFace - COLCHESTER logo

Reply from FatFace - COLCHESTER

Hi Christine
Great to hear that you a very pleased with our online service. Thank you rating us so highly and we look forward to you shopping with us again. Have a lovely day. MJ

Rated 5 out of 5 stars

Quality clothing at great prices!

FatFace sell quality clothes that are reasonably priced, not cheap material, these clothes last! Been a fan since the early 90’s.
The staff in Colchester store are amazing!! Don’t know if it’s a bad thing but they recognise my voice when I call to ask if they have certain stock in…..
Love you FatFace!!

March 10, 2022
FatFace - COLCHESTER logo

Reply from FatFace - COLCHESTER

Hello Lynn, Thank you for leaving us this 5* review about your instore shopping experience. It's great reading such positive comments about the service you receive from our staff in the Colchester store. Love to hear that you are such a regular and thank you for being a loyal customer of ours! Have a great day! Take care, LM

Rated 5 out of 5 stars

Love you all.

February 4, 2022
FatFace - COLCHESTER logo

Reply from FatFace - COLCHESTER

Good Afternoon Stefan

Thank you for your 5* review.

Have a great weekend!

- EP

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look