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FatFace - PEEBLES Reviews 104

TrustScore 4.5 out of 5

4.7

1 Eastgate, EH45 8AD Peebles, Lothian, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Can’t thank Jane enough for ordering my dress online — she’s always so helpful and obliging, nothing is ever too much trouble. Her advice is consistently supportive with every purchase I’ve made from... See more

Company replied

Rated 5 out of 5 stars

Excellent quality and good value. Nice fit. Very comfortable. I bought them online after a recommendation from the Peebles store as they didn't have my size in stock. The staff were very helpful in st... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service from all the team, I often venture into Fatface when out and about but this Peebles branch is particularly special. Being such a picky shopper I don’t very often t... See more

Company replied

Rated 5 out of 5 stars

Online ordering simple and collection from store efficient. The store staff are always friendly and helpful. The quality of the items purchased was excellent as always.

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 1 Eastgate, EH45 8AD, Peebles, Lothian, United Kingdom

  • 01721 729161

4.7

Excellent

TrustScore 4.5 out of 5

104 reviews

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Rated 5 out of 5 stars

Never Disappointed

Great cords and great customer service.

January 4, 2026
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Reply from FatFace - PEEBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good service

Had my items delivered to Peebles store. Very friendly and helpful staff.

January 8, 2026
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Reply from FatFace - PEEBLES

Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM

Rated 5 out of 5 stars

Delivery quick delivered to my local…

Delivery quick delivered to my local Fat Face store. Staff extremely helpful and friendly.

January 7, 2026
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Reply from FatFace - PEEBLES

Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM

Rated 5 out of 5 stars

Speedy and efficient ordering and…

Speedy and efficient ordering and delivery staff are always lovely and very helpful

January 6, 2026
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Reply from FatFace - PEEBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
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Reply from FatFace - PEEBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great staff

Great staff, excellent service.

December 8, 2025
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Reply from FatFace - PEEBLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Cheerful perseverance

I visited Fatface in Peebles to use my One4all vouchers. These are not straightforward like a gift card to use, however the ladies serving me persevered until these were processed for me. The ladies were cheerful all through the process and I left delighted with my gorgeous jumper.

November 26, 2025
Unprompted review
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Reply from FatFace - PEEBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love Fat Face

Always a pleasure shopping in Peebles Fat Face shopping where staff are friendly helpful.

October 26, 2025
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Reply from FatFace - PEEBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I regularly visit fat face in Peebles

I regularly visit fat face in Peebles. Staff are always very helpful and friendly. Nothing is a bother!

August 16, 2025
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Reply from FatFace - PEEBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Perfect shopping experience at Peebles, as always!

We love visiting the FatFace shop at Peebles - always a super way to end our summer holiday. Staff (particularly the fabulous lady with the colourful hair) are attentive, professional & full of advice & good humour. Good range of sale & full price clothing; tidy & inspirational layout. Nice to see a taste of the Autumn range. Thank you to the staff at this, our favourite branch.

August 16, 2025
Unprompted review
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Reply from FatFace - PEEBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great customer service

Great customer service - the lady at the counter (Sara?) went above and beyond, thank you!

June 29, 2025
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Reply from FatFace - PEEBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Brilliant service !

I live in Derbyshire, called Peebles store trying to locate pair of trousers which were out of stock down this way..
Have family in Peebles so know the store. Jane was, as always, very helpful . There were none in Peebles store but she managed to locate a pair in an Edinburgh store which my friend will collect for and post.
She went above and beyond at what must have been a very busy time of day getting ready to close for the evening. Efficient, friendly and professional.
Thank you Jane, you are a credit to the store and Fat Face itself.

August 8, 2025
Unprompted review
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

A lovely visit to Peebles

What a great experience today in Peebles two lovely ladies very friendly Jane & Kati ( hope I have that right) so helpful when buying a new hoodie today. As we were visiting very helpful about the area of things to do and where to eat.

June 9, 2025
Unprompted review
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Customer service in your Peebles store…

Customer service in your Peebles store is too notch, the staff are always so friendly and helpful. Bravo Peebles!

May 13, 2025
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Reply from FatFace - PEEBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great Service and high quality clothes

I visited the FATFACE store located on the highstreet at Peebles today. Friendly and professional staff. Katlin was really helpful in helping me choose 2 lovely tops and ordering another on line. I would highly recommend visiting this store. Clothes are great quality.

April 29, 2025
Unprompted review
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Reply from FatFace - PEEBLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Lovely & Helpful Staff Also very…

Lovely & Helpful Staff Also very pleased with my
Purchase.

March 5, 2025
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Excellent service

The product was as described and is of good quality. Delivery to the local branch is free and convenient. The staff at the branch are courteous and efficient

January 10, 2025
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Reply from FatFace - PEEBLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Warm Welcome

Staff in the shop work really hard and are always busy. This does not detract from the fact they are very helpfull and friendly. Its lovely to go into this shop you always get a warm welcome.

January 4, 2025
Unprompted review
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great return and pickup service

The staff are fantastic! Very knowledgeable and friendly.

December 12, 2024
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Reply from FatFace - PEEBLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Lovely glittery jumper for Christmas

Lovely glittery jumper for Christmas. Delivered promptly to the shop who as usual were lovely.
The website seems to be a bit glitchy, as I was messaged to say my item was still in my shopping basket so I ordered again and ended up with two. The shop did my return no problem.

December 9, 2024
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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