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FatFace - PEEBLES Reviews 104

TrustScore 4.5 out of 5

4.7

1 Eastgate, EH45 8AD Peebles, Lothian, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Can’t thank Jane enough for ordering my dress online — she’s always so helpful and obliging, nothing is ever too much trouble. Her advice is consistently supportive with every purchase I’ve made from... See more

Company replied

Rated 5 out of 5 stars

Excellent quality and good value. Nice fit. Very comfortable. I bought them online after a recommendation from the Peebles store as they didn't have my size in stock. The staff were very helpful in st... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service from all the team, I often venture into Fatface when out and about but this Peebles branch is particularly special. Being such a picky shopper I don’t very often t... See more

Company replied

Rated 5 out of 5 stars

Online ordering simple and collection from store efficient. The store staff are always friendly and helpful. The quality of the items purchased was excellent as always.

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 1 Eastgate, EH45 8AD, Peebles, Lothian, United Kingdom

  • 01721 729161

4.7

Excellent

TrustScore 4.5 out of 5

104 reviews

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Rated 5 out of 5 stars

i popped into my local Fatface shop in…

i popped into my local Fatface shop in Peebles Scottish Borders yesterday to enquire if they stocked a purse i was after they didn’t have any left but Jane McGarry and other staff members suggested i should enquire about checking John Lewis or Next as they may have the purse i wished to buy!! excellent service as low and behold Next had one! so it’s ordered am delighted i have found one!! it’s in the post very impressed with Peebles Fatface staff!! i certainly will be shopping here again!!

February 20, 2023
Unprompted review
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Reply from FatFace - PEEBLES

Hi there! Thank you so much for your 5* review, I am thrilled to hear you had such a wonderful experience in store, we will make sure to pass this feedback over to our wonderful team - SK

Rated 4 out of 5 stars

Christmas music in October?

Great shop with happy, friendly staff. However I was amazed that there was Christmas music playing throughout the shop and it's only October. I pity the staff being forced to listen to this inane drivel every day until Christmas Eve. Give them and the customers a break.

October 24, 2022
Unprompted review
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Reply from FatFace - PEEBLES

Good afternoon, John

Thank you for taking the time to leave us this review about your instore shopping experience.Please note your comments have been noted and will be reviewed. However, we look forward to you shopping with us again soon at our Peebles store.

Take care, JB

Rated 5 out of 5 stars

Great service exceptional staff at…

Great service exceptional staff at Peebles store.
Always a pleasure to shop at fat face.
Well done Stephanie and see you again soon.

October 4, 2022
Unprompted review
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Reply from FatFace - PEEBLES

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP

Rated 5 out of 5 stars
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Good afternoon Stanley,

Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Nice cheery helpful lassie in the shop

Pleasant shopping experience in a very tidy shop

September 4, 2022
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Hi Alison, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Visited the Fatface in Peebles today.

Visited the Fatface in Peebles today.
Absolutely very friendly staff, couldn’t have been anymore helpful.
Second time in this store and staff have always been very friendly and helpful.
Hard to find such good customer service nowadays, no problem for staff in this shop.
Top quality service girls.
Than you.

September 24, 2022
Unprompted review
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

A great shop with lovely staff

A great shop with lovely staff, they are always so helpful & friendly.

August 31, 2022
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Good afternoon, Eve

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Peebles store.

Take care, JB

Rated 5 out of 5 stars

Love Fat Face

Love Fat Face.
The clothes are amazing and the staff are so helpful and accommodating. I visited Fat Face in Peebles, Scotland at the end of July. The staff went above and beyond to help, and I left the store with my new purchase as a very happy customer. Thanks guys.

August 21, 2022
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Fab little store x

Popped in on saturday morning for a visit, 20% sale was on and picked up a few goodies! Served by a lovely young girl who offered a tonne of smiles and offered a great recommendation for local restaurants- thanks Isabelle! Usually a little overpriced, but the kids’ sale section really cannot be beaten- fab little shop!

July 23, 2022
Unprompted review
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Good afternoon,

Thank you for taking the time to leave your review about our Peebles Store. It is great to read such positive feedback about the store and crew. I will be sure to pass this on to the store.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Excellent Service

Excellent Saturday morning service !

July 9, 2022
Unprompted review
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Good Afternoon
Thank you for your review.

I am so pleased to hear of your recent experience in our Peebles store. Please be assured that I will pass this onto the crew members involved for you.

Have a lovely Afternoon.

EP

Rated 5 out of 5 stars

Absolutely thrilled with my purchase

Absolutely thrilled with my purchase! The 3 combined styles of the coat provide versatility for summer light breezes to freezing snowy conditions and the fit is generous and comfortable too.

May 20, 2022
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Hi there
Thank you for giving us this wonderful feedback. Enjoy :) and have a lovely weekend DW

Rated 5 out of 5 stars

Jeans fitted.

February 23, 2022
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Hi Isabella, Great to hear you are happy with your recent jeans purchase and thank you for the 5 star review. All the best, LM

Rated 5 out of 5 stars

Amazing staff

Amazing staff. Amazing stock. Amazing quality.

February 6, 2022
FatFace - PEEBLES logo

Reply from FatFace - PEEBLES

Hello Anne, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff in our Peebles store. Thank you for being a loyal customer of ours! Have a great day! Take care, LM

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