Can’t thank Jane enough for ordering my dress online — she’s always so helpful and obliging, nothing is ever too much trouble. Her advice is consistently supportive with every purchase I’ve made from... See more
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Excellent quality and good value. Nice fit. Very comfortable. I bought them online after a recommendation from the Peebles store as they didn't have my size in stock. The staff were very helpful in st... See more
Company replied
Absolutely first class service from all the team, I often venture into Fatface when out and about but this Peebles branch is particularly special. Being such a picky shopper I don’t very often t... See more
Company replied
Online ordering simple and collection from store efficient. The store staff are always friendly and helpful. The quality of the items purchased was excellent as always.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1 Eastgate, EH45 8AD, Peebles, Lothian, United Kingdom
- 01721 729161
4.7
Excellent
104 reviews
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Amazing
I've bought many items from fatface and aside from 1 item every item I've bought has been exceptional exceptional very comfortable to do most daily things in
November 5, 2024
Reply from FatFace - PEEBLES
Hello Erinne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent range and very handy…
Excellent range and very handy collection service from local shop. Staff in local shop more than helpful.
August 11, 2024
Reply from FatFace - PEEBLES
Hello Bill
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great online experience sadly the shoes…
Great online experience sadly the shoes weren’t suitable but the in-store collection & return was excellent at Peebles. Very helpful😀
August 12, 2024
Reply from FatFace - PEEBLES
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Everything as described and delivered…
Everything as described and delivered into my local store very quickly.
August 11, 2024
Reply from FatFace - PEEBLES
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care.- GM
Efficient and friendly service
Efficient and friendly service with good quality products at a reasonable price
August 8, 2024
Reply from FatFace - PEEBLES
Hello Laura
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Assistant in Peebles branch was lovely
Assistant in Peebles branch was lovely, she was helpful and friendly and efficient, that’s why I choose to go to the shop.
June 22, 2024
Reply from FatFace - PEEBLES
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you enjoyed your recent visit to our Peebles store and that you found the crew to be so helpful and friendly. I hope you continue to enjoy your shopping experience with us.
All the best, MM
FatFace rescued my holiday
FatFace in Peebles - Thankyou for saving my holiday. I hadn't taken into account the Scottish weather when I packed, but the wonderful ladies at Fatface rescued me by finding the perfect pair of jeans. Thankyou
June 14, 2024
Unprompted review
Reply from FatFace - PEEBLES
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your Jeans, and look forward to welcoming you back soon!
Take care. -GM
Ordering is easily done,keeping…
Ordering is easily done,keeping customers informed when parcel is arriving is very good and no probs on returning to a shop if not good fit or length.
May 14, 2024
Reply from FatFace - PEEBLES
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Chose click and collect was advised it…
Chose click and collect was advised it would be 5 to 7 days delivery, fine I thought not in a hurry need item in a couple of weeks time. Parcel arrived at my local store within 48 hours. Excellent service.
May 1, 2024
Reply from FatFace - PEEBLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great staff
Friendly, cheerful and helpful staff.
Purchased a gift for a friend in the sale, lovely item at great price.
May 3, 2024
Reply from FatFace - PEEBLES
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Peebles store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Reply from FatFace - PEEBLES
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you found the crew in our Peebles store to be so pleasant during your visit. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Fantastic clothes and friendly very…
Fantastic clothes and friendly very helpful staff I love Fat Face it lifts my spirits just to be in this store I am a fan👍❤️
April 24, 2024
Reply from FatFace - PEEBLES
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our stores. We look forward to welcoming you back soon. ❤️
Take care. SW
Excellent customer service
The staff and the store manager, in particular were very helpful in arranging a return of a garment, finding the correct size and ordering a replacement to be delivered to my home.
This was all done with a smile! Excellent customer service
April 27, 2024
Reply from FatFace - PEEBLES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Delightful staff member
I recently visited the Peebles FatFace and was greeted cheerfully by a member of staff called Jane. She was helpful, attentive and patient not only with me but other customers. Thanks Jane!
April 22, 2024
Unprompted review
Reply from FatFace - PEEBLES
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Great service
March 26, 2024
Reply from FatFace - PEEBLES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Pilling wool garments.
Great staff and good products but wool garments pirl so I’m not buying any more.
March 23, 2024
Reply from FatFace - PEEBLES
Hi there,
Thank you for taking the time to leave your review.
We are pleased to hear you have enjoyed shopping with us.
You can browse items and check the materials under 'Product details' on our website.
Take care. -GM
Excellent experience at FatFace Peebles
Jane at the FatFace Peebles outlet was super friendly and helpful. Great quality jacket. Looks and feels premium with decent environmental credentials too. Easy to recommend!
February 25, 2024
Unprompted review
Reply from FatFace - PEEBLES
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Peebles store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
Excellent customer service
I had to return an item. I took it to the store in Peebles and the assistant explained that she couldn't accept it because I paid via PayPal. However, she wrapped my item up, applied the postal label and directed me to the nearby Post Office. Excellent customer service. Please pass on my thanks.
February 15, 2024
Reply from FatFace - PEEBLES
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear you received such great customer service at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - PEEBLES
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
All good ordering etc…
Ordering and delivery all went smoothly Item delivered to local store and I was kept updated - excellent service. Cannot ask for more. Thank you
December 1, 2023
Reply from FatFace - PEEBLES
Good afternoon, Janet.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
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