Pleased with my items, namely very good discount on a leather bag. Also got a new summer hat which was pricey, but unique in it's own way. However, when I had ordered them online, there was no indic... See more
Company replied
Location
Switch locationUnit 19/20 Howard Centre, AL8 6HA Welwyn�Garden�City, Hertfordshire, GB
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See what reviewers are saying
I have been shopping a Fatface for years. They used to make pretty good parkers and jackets but this has been patchy over recent years. I saw this tan suede bomber jacket on offer. As it... See more
Company replied
I love visiting this shop! The layout is always fresh, with items always thoughtfully rearranged to create a new experience every time. It keeps things interesting and makes browsing really enjoya... See more
Company replied
The crew were most helpful and friendly. They recommend different things to me and showed me different accessories that would match my purchases. The name of the asstant was Alina
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 19/20 Howard Centre, AL8 6HA, Welwyn�Garden�City, Hertfordshire, United Kingdom
- 01707 328158
4.8
Excellent
94 reviews
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Excellent customer service from the…
Excellent customer service from the staff at WGC branch helping after collecting my order but having to return one item and then helped with reordering.
June 28, 2026
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Kind and friendly staff always willing…
Kind and friendly staff always willing to help.
Good selection of styles
Quality clothing
May 31, 2026
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
The crew were most helpful and…
The crew were most helpful and friendly. They recommend different things to me and showed me different accessories that would match my purchases. The name of the asstant was Alina
May 29, 2026
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Helpful staff and I was able to pick up…
Helpful staff and I was able to pick up my garment locally
May 6, 2026
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Staff really helpful in Fatface and I…
Staff really helpful in Fatface and I love the clothes!!
April 25, 2026
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good shopping experience
Staff member (unsure if name) was professional, helpful and knew what items they had in stock.
April 26, 2026
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
For many years
For many years, i have brought bretons shirts from fatface with good quality on the fabric but from my recent order this hasn't been up to standard, it is disappointing that I pay an expensive amount for a shirt that isn't the right quality at all.
February 20, 2026
Reply from FatFace - WELWYN GARDEN CITY
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Unique understated quality
If you're used to the brand you'll know their stuff is mostly well made understated yet high quality casual gear that doesn't shout about it.
January 9, 2026
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The order was delivered to store vey…
The order was delivered to store vey quickly over Christmas period no hassles picking up. It was present from kids to their mum and she likes the top and fit very much so thumbs up. Staff were friendly when at store we got few other things when at the store for pick up.
January 2, 2026
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great bargain on my suede envelope bag 🥰
Really good bargain on my suede envelope bag. Fast delivery to my local fatface store where I picked it up.
January 4, 2026
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff very courteous and polite
Staff very courteous and polite. Loved my shorts for holidays as bought extra as wasn't sure of sizing. No issues with returns or reason why.
November 12, 2025
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely knitted hoody
Lovely clothes - well made and different from the rest. I love the softness of this jumper, and it's the perfect colour for cool summer days
August 28, 2025
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great
Great, unique, collections. Always helpful and friendly staff. A pleasant shopping experience. Happy with all of my purchases.
August 17, 2025
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace Welwyn
I love visiting this shop! The layout is always fresh, with items always thoughtfully rearranged to create a new experience every time. It keeps things interesting and makes browsing really enjoyable.
One thing I’d love to see is a wider selection of men's clothing, as the range is usually quite limited. Expanding that would make the store even better.
Overall, it’s always a great experience – welcoming, well-organized, and full of stylish finds. Looking forward to my next visit!
July 10, 2025
Unprompted review
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very easy to order come very quickly…
Very easy to order come very quickly pick up from my local store
June 19, 2025
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service by staff …
Excellent customer service by staff in store, Welwyn Garden City.
Beautiful clothes and excellent quality!
June 13, 2025
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your kind review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! CM
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
One of my favourite shops
Easy to order for click and collect, and easy to obtain refund. Always good quality of clothes and accessories. Staff always very friendly and happy to help.
April 11, 2025
Reply from FatFace - WELWYN GARDEN CITY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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