I love visiting this shop! The layout is always fresh, with items always thoughtfully rearranged to create a new experience every time. It keeps things interesting and makes browsing really enjoya... See more
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Location
Switch locationUnit 19/20 Howard Centre, AL8 6HA Welwyn�Garden�City, Hertfordshire, GB
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See what reviewers are saying
Pleased with my items, namely very good discount on a leather bag. Also got a new summer hat which was pricey, but unique in it's own way. However, when I had ordered them online, there was no indic... See more
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Another good quality product from Fatface, the Mawes chino shorts fit perfectly and nice cut, have got 3 now and go well with smart casual shirts, t shirts and polo tops. Staff in store are excellent... See more
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I have been shopping a Fatface for years. They used to make pretty good parkers and jackets but this has been patchy over recent years. I saw this tan suede bomber jacket on offer. As it... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 19/20 Howard Centre, AL8 6HA, Welwyn�Garden�City, Hertfordshire, United Kingdom
- 01707 328158
4.8
Excellent
98 reviews
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Really helpful and cheerful staff
Really helpful and cheerful staff , nothing too much trouble. If you ring they answer promptly and help with queries and liaise with other stores for stock.
Generally great selection of sizes and styles.
August 11, 2023
Unprompted review
Reply from FatFace - WELWYN GARDEN CITY
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Polite helpful staff
Polite helpful staff
Quality good
Wide variety to choose for all ages!
August 5, 2023
Unprompted review
Reply from FatFace - WELWYN GARDEN CITY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Click & Collect muddle!
Pleased with my items, namely very good discount on a leather bag. Also got a new summer hat which was pricey, but unique in it's own way.
However, when I had ordered them online, there was no indication that Click & Collect had been switched off! but luckily the items were delivered to my store of choice. It took the store assistant some time to uncover what had occurred, but she finally found them as they had been sent as a normal delivery, Not as Click & Collect!!
Get your items sent to your home address until the Click & Colkect system is working again.
July 3, 2023
Reply from FatFace - WELWYN GARDEN CITY
Hello Shirley,
Thank you for your feedback. I am pleased that you were happy with the service from the store.
We have temporarily turned off our click and collect option however are looking to have this available again very soon.
Our stores are unable to process parcels sent to their stores and we ask our customers to not manually request orders are delivered to the store.
Take care - KS
I ordered a couple of polo shirts
I ordered a couple of polo shirts and they arrived so quickly which was so helpful as time was short. One colour didn't work but so easy to exchange for another in the local store.
June 4, 2023
Reply from FatFace - WELWYN GARDEN CITY
Hi Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Firstly the staff in WGC were so…
Firstly the staff in WGC were so helpful. They suggested I could find a long length for the trousers I liked on line and helped to find them and make sure they were in stock .
I ordered 2 pairs in different sizes. Love the trousers and retuned the wrong size to store.
Excellent & will definitely shop again
June 5, 2023
Reply from FatFace - WELWYN GARDEN CITY
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. I'll make sure your feedback gets to the team in WGC! Take care – CD
Lulu at the Welwyn Garden City branch…
Lulu at the Welwyn Garden City branch was very helpful.
I don't always receive emails from you, but she looked at my phone and found them in junk mail.
She was friendly and made time to make my shopping experience better.
I shop a lot in fat face, and always find something I like.
June 7, 2023
Unprompted review
Reply from FatFace - WELWYN GARDEN CITY
Good afternoon, Alison
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Welwyn Garden City store.
Take care, JB
Outstanding service
Delivery within 24, plus clear email notification. Fabulously helpful assistant in Welwyn Garden City packed up a return for me, as it had to go back by Royal Mail.
May 22, 2023
Reply from FatFace - WELWYN GARDEN CITY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your store shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Great service and staff
Great service, good selection of clothes and roomy changing rooms
May 20, 2023
Reply from FatFace - WELWYN GARDEN CITY
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! LB
Reply from FatFace - WELWYN GARDEN CITY
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Brilliant quality clothes for kids in…
Brilliant quality clothes for kids in the sale
Also grabbed myslef socks, headband and necklace at fill in sale!!! So everyone is happy
May 2, 2023
Reply from FatFace - WELWYN GARDEN CITY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Great clothes and very helpful staff
April 23, 2023
Reply from FatFace - WELWYN GARDEN CITY
Hi Jack,
Thank you for leaving us this 5* review!
I'm really pleased that you are enjoying your clothes and that you are happy with the service that you received. We hope that you continue to enjoy your shopping experience with us.
Have a great day!
JH
Good quality item delivered to my local…
Good quality item delivered to my local store, which made it easy to pick up from friendly staff.
April 21, 2023
Reply from FatFace - WELWYN GARDEN CITY
Good afternoon, Mark
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Welwyn Garden City store.
Take care, JB
Really lovely helpful staff
Easy to order and organise collect from store. When item was too small it was changed for larger size with no quibble. Lovely staff in Welwyn Garden City store.
April 13, 2023
Reply from FatFace - WELWYN GARDEN CITY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Easy to collect in my local store
Easy to collect in my local store. Beautiful top, fits perfectly and a bargain not to be missed in half price sale
March 28, 2023
Reply from FatFace - WELWYN GARDEN CITY
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the top you purchased. We hope you love your new items! Take care – CD
I have been shopping a Fatface for…
I have been shopping a Fatface for years.
They used to make pretty good parkers and jackets but this has been patchy over recent years.
I saw this tan suede bomber jacket on offer.
As it was half price, I expected there to be an issue.
The size was as per the website and - so far - is a great buy.
Keep up the click and collect - not everyone likes collecting their packages from a bush or dysfunctional neighbour.
March 20, 2023
Reply from FatFace - WELWYN GARDEN CITY
Hello,
Thank you for your feedback.
We are pleased to hear that you are happy with your new jacket and have enjoyed using our click and collect service. Do let us know what we can improve on for next time to get 5* from you!
Take care - KS
Reply from FatFace - WELWYN GARDEN CITY
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - LB
Great staff they go above and beyond
Great staff they go above and beyond to help you find that something special,nice shop layout, very clean, good changing rooms. Perfect.
December 10, 2022
Reply from FatFace - WELWYN GARDEN CITY
Thank you so much for your review! We deeply appreciate your feedback and we are pleased to hear that you have such a great experience whilst shopping with us! - RS
Amazing service Weronika
This is a wonderfull company as they give great service and wonderfull co workers as they give great advice in what to buy and in seconeds i could leave with ten bags. Thank you for a great store yours sinsirly.
August 18, 2022
Unprompted review
Reply from FatFace - WELWYN GARDEN CITY
Good Afternoon Monika
Thank you for your recent review.
I am so pleased to hear of your recent experience in our Welwyn Garden City store. Please be assured that this will be passed onto the crew members involved for you.
Have a lovely Afternoon.
EP
Poor customer relations in your Welwyn…
Poor customer relations in your Welwyn Garden city store. Will be dealing with head office as soon as they open and won’t return to this store again!
*Update* thank you to customer services for today. I’d like to add that my family and I love the FatFace brand and will continue to use them online and at Rushden Lakes where I’ve never had any issues. I will post their own well deserved reviews separately.
August 18, 2022
Unprompted review
Reply from FatFace - WELWYN GARDEN CITY
Hello Rachel,
Thank you for your review.
I am ever so sorry to hear that you recently had a poor experience in our Welwyn Garden City store.
I understand you have spoken to one of our team in customer services today, please be rest assured will be passing on your feedback and will make the store aware of this complaint.
Please accept my apologies for any disappointment that has been caused due to this.
Please do not hesitate to get back in touch with us, should you need anything else.
Have a wonderful day!
Take care, CT
Great fitting comfy shorts good colours
July 17, 2022
Reply from FatFace - WELWYN GARDEN CITY
Good morning, Richard
Thank you for your feedback regarding your recent purchase. We hope you love your new items and continue to enjoy shopping with us.
Have a great day!
Take care, JB
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