Fight Gear Direct Reviews 138

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

The website is extremely detailed with pictures as well as text, making it very easy to order the right item. The prices (including postage) are as good or better than dealers.

Rated 1 out of 5 stars

Possibly the worst company I've ever dealt with, ordered some gloves off them, took over a month to even ship and when they did arrive I received the wrong item. Company refusing to refund or send o... See more

Company replied

Rated 5 out of 5 stars

Love this site, their range of stock is great and I always find the Muay Thai gear that I'm after at fantastic prices. Their customer service is the cherry on top though, Vin has always been superb... See more

Rated 5 out of 5 stars

I highly recommend Fight Gear Direct!! Vin from their customer service team is the best person to ask questions to, he knows so much about the stock and even gave me some really great product recommen... See more

Company details

  1. Sporting Goods Store

Written by the company

From Muay Thai to MMA, BJJ, Boxing and more, we bring the best fight gear directly to you, with a focus on quality, geniune products at exceptional prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

138 reviews

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Rated 1 out of 5 stars

Gi that took a week to not even dispatch

At first these guys were great I made a mistake on my address and put the wrong postcode in, but that's where the praise ends. They then proceeded to take over a week to get the item to the point of dispatch. Then when I emailed them told me they were sorry and that they would dispatch the order tomorrow. I asked for an explanation on why it took so long to get to this point, only to be ignored. I then told them if they didn't give me an explanation or try to make it right, they ignored me again. I then had to cancel the order leaving me empty handed. DONT USE THESE GUYS. THEY ARE JOKERS AND WILL MAKE YOU WAIT FOR YOUR PRODUCTS

As for their reply only the postcode was wrong and I placed my order sunday night and emailed them sunday night so they hadn't even submitted the address to the shipping company so that's not the issue.

August 31, 2022
Unprompted review
Fight Gear Direct logo

Reply from Fight Gear Direct

Thanks for the review Peter! So sorry we didn't live up to your expectations. With the incorrect address being added we had to contact our carrier to get it changed, which took longer than we had hoped.

We send thousands of orders every week and at times dispatch can take longer than we would like - it's certainly something we are trying to improve!

Rated 5 out of 5 stars

Thankyou

Thankyou for your very quick response to changing my address. I was very worried that the equipment would go to my old address, look forward to purchasing more from you in the future.

August 8, 2022
Fight Gear Direct logo

Reply from Fight Gear Direct

Thanks Ben! Glad we could help you out. Enjoy your gear.

Rated 1 out of 5 stars

Do not trust their stock levels.

Do not trust their stock levels.

I ordered several items from this store. Only one of which was in stock. I was emailed and was required to change my order.

I would have rather of canceled my order. Customer service was average at best, these is no way to contact these people over phone for quick problem resolution.

Items are falsely advertised as in stock, most being out of stock to suck you in.

Watch this space for some half assed response about how it’s not there faults. You will see this on all other resent reviews.

July 23, 2022
Unprompted review
Fight Gear Direct logo

Reply from Fight Gear Direct

Thanks for your feedback, it's much appreciated. As we get our stock 'direct' from our suppliers sometimes they can provide us with inaccurate numbers - we have been working with them to improve this process as our business grows to improve the experience we give you guys.

In response to the comment of a 'half assed' response, we believe transparency with our customers is important so we respond to negative responses with how we are improving so you can see that we are working hard to be the best supplier of fight gear in Australia.

Rated 1 out of 5 stars

Long wait for dispatch and no response

its been 5 business days from placing my order and I haven't heard anything. I also emailed and got no response.

June 20, 2022
Fight Gear Direct logo

Reply from Fight Gear Direct

Thanks for the feedback Phil, I can see your order has been delivered to you, so I am glad you have received it.

In this instance it does look like it took a little longer to dispatch than usual.

We do everything we can to get our orders out as fast as possible, and in this case it looks like we let you down, I do apologise and I have spoken with the team on improvements we can make in our internal process as well as our communication with our customers.

These improvements have now been made and I hope we can delight you with our customer experience in the future.

Cheers
Brendan

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. Items arrived as described and Vin and Brendan were very helpful. Great customer service. Would definitely order from again.

May 18, 2022
Unprompted review
Fight Gear Direct logo

Reply from Fight Gear Direct

Thanks for the feedback ✌️

Rated 1 out of 5 stars

Refuse to send my order and no help

I ordered 18 days ago. Still with no tracking number. I am so frustrated. I’ve been trying to contact them so many times with a few responses of “we apologize “ but then no help. I spent over 400 dollars and ordered from them cus it was all in stock and I needed it quickly. I feel like I am being scammed of my money. On their website they say “best service in town”. But they obviously don’t care about their costumers at all. I have ordered things online for over 10 years almost weekly and I have never came across this before. Unbelievable..

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great store

Navigating the Fight Gear Direct website was super simple and very user friendly. My order was processed almost immediately and ready for shipping by the next day. The hand wraps I ordered were unfortunately out of stock in the particular colour I had chose, but a friendly staff member named Vin was very quick to email me and remedy the situation by notifying me of the colours they had in stock and replacing my order with those. All in all, I would recommend Fight Gear Direct to anyone looking for quality fighting equipment :))

March 10, 2022
Unprompted review

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