The website is extremely detailed with pictures as well as text, making it very easy to order the right item. The prices (including postage) are as good or better than dealers.
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Possibly the worst company I've ever dealt with, ordered some gloves off them, took over a month to even ship and when they did arrive I received the wrong item. Company refusing to refund or send o... See more
Company replied
Love this site, their range of stock is great and I always find the Muay Thai gear that I'm after at fantastic prices. Their customer service is the cherry on top though, Vin has always been superb... See more
I highly recommend Fight Gear Direct!! Vin from their customer service team is the best person to ask questions to, he knows so much about the stock and even gave me some really great product recommen... See more
Company details
Written by the company
From Muay Thai to MMA, BJJ, Boxing and more, we bring the best fight gear directly to you, with a focus on quality, geniune products at exceptional prices.
Contact info
Online Store, 3340, Melbourne, Australia
- 1300 000 120
- hello@fightgeardirect.com.au
- fightgeardirect.com.au
Great service
Great service will definitely be making more purchases through fight gear direct.
Really nice quality products and they were quick to rectify a stock issue and offer me an alternative right away.
March 7, 2022
Unprompted review
Service was great
Service was great, gloves are fantastic. Appreciated the email from Brendan was a nice touch. Delivery took 2 weeks which was a little longer than I’d hope but still wrapped with the result!
March 7, 2022
Unprompted review
Vin was very helpful and quick response.
March 4, 2022
Top company and service
Top company and service. Big shout out to Vin. I made an order and then had to cancel. Vin sorted it out in no time. I was so impressed that I made an order for another item. Trust these guys.
February 18, 2022
Unprompted review
Reply from Fight Gear Direct
Thanks Kenny! Really appreciate the feedback.
Sh!t
No communication, does it take 5 business days to post something? This is why Amazon is taking over
February 10, 2022
Reply from Fight Gear Direct
Hey Rhys,
Thanks for your feedback - really appreciate it. Your order has been processed and is on it's way.
As you may be aware there is still a lot of stress on the supply and logistics networks across the world due to the pandemic - and this is impacting small businesses like ours.
We are doing our best to get orders out to you as quick as possible, however in some cases we are getting impacted by the pandemic, and it looks like this was the case with your order.
Please accept our apologies!
I haven’t received acknowledgment that…
I haven’t received acknowledgment that my package has been posted. That I ordered days ago.
February 9, 2022
Reply from Fight Gear Direct
Hey Jack,
Thanks so much for your feedback and your recent order, our customer service team has been in touch with you in regards to the delays caused by our logistics partner.
In this current pandemic period, delays are a little out of our control and we are doing everything we can to get order to customers as quickly as possible.
We do apologise that in this instance it's taken you so long to get your order.
As requested, we have processed your refund for you!
Hope to be able to serve you better in the future when everything returns to normal 🤞
Good experience
Lower prices, easy to navigate website and high quality gear, would definitely order from here again👍🏾
January 29, 2022
Unprompted review
Reply from Fight Gear Direct
Thanks Siddarth! Hope you enjoy the gear 🥊
Responsive and highly personal to deal…
Responsive and highly personal to deal with! Looking forward to getting my gear! Cheers Fight Gear Direct!
January 27, 2022
Unprompted review
Reply from Fight Gear Direct
Thanks so much Matthew!
Excellent communication and very…
Excellent communication and very helpful staff ! Thanks again Vin for making my purchase so easy
Robert.
January 13, 2022
Reply from Fight Gear Direct
You are more than welcome Robert! Glad we could help you out.
Well stocked, great communication, good pricing
Very happy with my experience with Fight Gear, they were the only business to stock the items I needed. Excellent communication and a personal approach.
Thank you :)
January 13, 2022
Unprompted review
Reply from Fight Gear Direct
Great to hear it! Happy we could help you out :)
Quality products at a great price
Quality products at a great price. Excellent customer service and an overall positive experience. Highly recommend!
June 29, 2021
Unprompted review
I am very disappointed with the…
I am very disappointed with the equipment I received and with the response I have had when trying to get a replacement. I ordered a boxing dummy “Bob” for my son at Christmas and at first all was ok. Within a few weeks, the base fell apart, causing the dummy to fall down the pole and get jammed. The inner pole was almost protruding through the face. I have been asking for weeks for the company to replace the goods and I have had nothing but excuses. I have been asked to box it up and send it back through the post. It is very large, very heavy and would cost a fortune to send back - not happy!!!
June 7, 2021
Unprompted review
Everything went smoothly
Everything went smoothly, price are cheap compared to other online store....
June 3, 2021
Unprompted review
Terrible customer service. Avoid.
I purchased a pair of boxing gloves from this company, even though they were more expensive than overseas competitors, as I always support local Australian business- particularly during this pandemic.
They sent me the incorrect size gloves, I notified them that I received the incorrect size and the product was unopened and still in original packaging.
I simply asked for an exchange and offered to pay the postage.
They refused and after many lengthy emails, they offered me a $20 discount off the correct size gloves if I repurchased an additional pair.
Leaving me with a $170 pair of gloves that don't fit.
Avoid this company, it was an expensive mistake for me, leaving me with a useless item I can not use and $170 out of pocket.
September 4, 2020
Unprompted review
Reply from Fight Gear Direct
Hi Ann,
Thanks for your feedback and we're sorry to hear that the experience with us didn't turn out to be a good one. We'll take this on board and see what we can do to make things clearer.
Just to clarify, though: as we discussed during our emails (which we responded to within a couple of hours, and clarified in detail there) - it wasn't that we *sent* you the wrong size, it was that you processed your order with the incorrect size. We sent you what was ordered, and also sent you a confirmation email after receiving your order, which you didn't contact us to say it had any issues. It's for this reason that, as per our policies, we didn't issue a refund/credit in this case.
You had read our policy prior to ordering -- you mentioned this during our emails -- so to us it's a bit strange that, knowing our policy (which clearly states that if you order the incorrect size, it's at our discretion whether or not we provide a credit/exchange), you expected us not to stick to it after the fact. In other words: You knew the policy before ordering; then were unhappy when we stuck it.
We appreciate you and will be sad to lose you has a customer, but as a small business, we do have policies in place to make it viable to survive, and, we clearly state on our site that we only refund / replace if an item is damaged or defective. A large part of having this policy is so that we can continue to provide our high-quality products at some of the lowest prices in Australia. If we were to have a different policy (such as big-box retailers with huge volumes), it wouldn't be possible to survive as a business. I appreciate if this isn't your preferred approach - but every business is different, this is what we have chosen, and is why we clearly outline this prior to ordering.
Regarding the discount - as mentioned in the email, we were not trying to 'upsell' you -- normally we don't give out discounts like that -- but simply to provide an alternative. We understand why you didn't opt for this, and we respect that -- but that was a token gesture to try and ease the situation.
We will take this on board and see what we can do to make things clearer -- your feedback is valued -- but you agreed to our (clearly stated) policy prior to ordering, and we do stick to our policies, otherwise there would be no purpose in having them.
Wishing you all the best in any case and are sorry this turned out to be frustrating. Perhaps you may be able to re-sell, re-use, gift or find some other purpose for the gloves.
Thanks,
The Fight Gear Direct Team
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