Great products, but slow dispatch and receipt of goods. Next day delivery option needed. Standard delivery by other competitors are generally next day or 2 days max.
Company replied
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See what reviewers are saying
Excellent products but free postage meant they arrived much later than described. That may be Royal Mail’s fault though. I would have appreciated an email letting me know the parcel had been dispatc... See more
Having failed to find a correct sized 27cmW x 7cmH box at the usual internet outlets I found this company. 1: they had it on stock and didn’t try the usual ‘place your order and then we’ll see when o... See more
I started buying from their Amazon shop, but then found their website. Excellent prices and even better service, kept updated with the delivery times and can not fault. Even better they have Trade di... See more
Company details
Written by the company
Find simpler and safer fire door products... Simpler because every door pack includes the ironmongery, fixings and fitting instructions needed to ‘fit it right’ first time. SAFER because we also include intumescent protection pads (required by up to 99% of all fire door hinges, locks, latches and viewers etc..). with all specification documents available to INSTANTLY DOWNLOAD for free.
Contact info
High East Street , DT11HR, Dorchester, United Kingdom
- 01305457703
- info@fireessentials.co.uk
- fireessentials.co.uk
4.1
Great
101 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quality product
Reasonable price and a prompt delivery of draught excluder, would buy from them again
August 23, 2024
Right product, excellent service and price
Having failed to find a correct sized 27cmW x 7cmH box at the usual internet outlets I found this company. 1: they had it on stock and didn’t try the usual ‘place your order and then we’ll see when our shipments arrive’ trick. 2: The right price for this specialist sized smaller width box. Yes, slightly more than a standard cheaper similar version but who wants to go about cutting an extra 2cm just do their version at 29cm would fit. On top of that, and making it cheaper than other suppliers-free delivery. 3: To make sure I rang them. Instant response from excellent staff member.. not a 2 minute ring followed by a message service that doesn’t get answered or even worse them actually disconnecting the call.
I will seek out these suppliers again should I need anything else.
August 8, 2024
Great item and quick service from a…
Great item and quick service from a trusted company.
August 7, 2024
quality products
quality products, made easy by having bundle packs.
also have very simplied search on website
.....wonderful....
July 30, 2024
Quick and efficent
August 1, 2024
All good so far
June 20, 2024
Good item delivered without stupid costs!
Small item delivered free - unlike a competitor who wanted silly money for delivery of an item that fitted in an envelope.
April 28, 2024
Andrew is the man when you need…
Andrew is the man when you need anything to do with fire safety. As a team we already think we know what we are doing as we have completed over 70 building projects to rent out. However, sometimes you need to call on an expert for a report or that bit of advice.
Andrew is that expert.
April 19, 2024
Good communication and helped me out on…
Good communication and helped me out on making sure I had the right items for regulation
April 17, 2024
Reply from Fire Essentials Ltd
Hi Robert, thank you so much for leaving a review and I’ve passed your comments onto the team! We’re really pleased that you like the service and just get in touch if you ever have any more questions. Thanks again, Sarah
Product as described.
Product as described.
Arrived on time.
We would use this company again.
March 19, 2024
Very good product
Very good product. Easy to form a template and then shape. Nice and thin, so perfect for complex areas. Excellent value. Fast postal service. Recommended. Will use company again.
March 14, 2024
Very efficient service
Very efficient service. Item arrived on time excellent value for money
February 16, 2024
Great service
I made a mistake on my order and needed extra locks spoke to Sarah and even though they had limited stock they was able to send out the extras along with my original order so I could do my job and have a happy customer brilliant service and I will definitely use them again if and when I need any fire rated parts thank you.
February 11, 2024
Very satisfied customer
Delighted with my purchase from Fire Essentials. Their price was very good compared with competitors and it was delivered on time. Will definitely buy from them again.
February 6, 2024
Let down by late delivery no communication
Let down by late delivery
No point in paying extra on delivery
not informed about being out of stock
system gave no indication about out of stock and accepted order and fast delivery
Now costing me extra £40 visit ,for carpenter to fit
a phone call or mail would have been expected
I will never recommend or use this company again
customer service is NIL
February 1, 2024
Reply from Fire Essentials Ltd
Mr Doogood, thank you for review. When we spoke on the phone I agreed with you that our failure to notify you of the supply issue on this item was unacceptable. We endeavour to keep all customers informed of the status of their order but, due to unexpected supply issue, we failed to do this with your order. We are also updating the ‘delivery instruction’ section of the checkout to better highlight the fact that customers can tell us of any lead time requirements or delivery requests (ie that the goods are required for a specific date) to make it more prominent that customers can tell us if they have time constraints. Either way, as I mentioned to you on the phone, our level of service dropped far below our own standards on this occasion and we will change our systems to minimise it in future. Thank you, Sarah (Director at Fire Essentials Ltd)
Fast and easy service
Fast and easy service. We will be now using them as our main supplier for fire door parts
December 13, 2023
Received on time a great product
November 28, 2023
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