Great products, but slow dispatch and receipt of goods. Next day delivery option needed. Standard delivery by other competitors are generally next day or 2 days max.
Company replied
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See what reviewers are saying
Excellent products but free postage meant they arrived much later than described. That may be Royal Mail’s fault though. I would have appreciated an email letting me know the parcel had been dispatc... See more
Having failed to find a correct sized 27cmW x 7cmH box at the usual internet outlets I found this company. 1: they had it on stock and didn’t try the usual ‘place your order and then we’ll see when o... See more
I started buying from their Amazon shop, but then found their website. Excellent prices and even better service, kept updated with the delivery times and can not fault. Even better they have Trade di... See more
Company details
Written by the company
Find simpler and safer fire door products... Simpler because every door pack includes the ironmongery, fixings and fitting instructions needed to ‘fit it right’ first time. SAFER because we also include intumescent protection pads (required by up to 99% of all fire door hinges, locks, latches and viewers etc..). with all specification documents available to INSTANTLY DOWNLOAD for free.
Contact info
High East Street , DT11HR, Dorchester, United Kingdom
- 01305457703
- info@fireessentials.co.uk
- fireessentials.co.uk
4.1
Great
101 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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An outstanding service.
Simple on line ordering, quality product, arrived when expected, no excessive packaging and all for an unbeatable price.
November 16, 2023
Despite not having the correct precut…
Despite not having the correct precut fire rated intumescent sheet to go with the lock kit ordered, they were brilliant in providing the solution to my satisfaction.
October 25, 2023
Well priced and good quality product
Well priced and good quality product. Free delivery is good but took a week.
October 23, 2023
Reply from Fire Essentials Ltd
Hi Darren, thank you for taking the time to leave a review. We really appreciate it. We offer free delivery as a 3-5 day service with the option of a £5.95 service for 48 hour tracked delivery. I can appreciate that your order stretched the delivery to the limit of the 5 days and while we try to get all orders out as promptly as possible it can run to the 5 days at times of high order volumes. We offer the free delivery as a way for customers to reduce costs as so many companies charge for delivery as standard. I will however have a word with our warehouse team and see if there's a way to be more prompt with the free delivery in future. Thanks again for your review and comments. Regards, Sarah (Director on behalf of Fire Essentials Ltd)
Value for money
Ordered intumescent hinge pads from your website. Items arrived promptly and exactly as described. Good value for money.
October 22, 2023
A well designed and well made product
A well designed and well made product that was straightforward to install, with fire-test status marked on the product. Speedy delivery was also appreciated.
October 5, 2023
Brilliant product as always.
September 13, 2023
Speedy supply but omitted the free fire…
Speedy supply but omitted the free fire door signs
July 30, 2023
Reply from Fire Essentials Ltd
Hi Nigel, thank you so much for leaving a review we really appreciate it. I’m just checking that you have now received those missing signs as we dispatched them on Saturday when you contacted us and it looks like Royal Mail delivered them yesterday. Hopefully that has resolved the problem but please accept my apologies for this oversight and I’ve spoken to our warehouse team about making sure this doesn’t happen again. Please don’t hesitate to contact me directly should you require any further information. Regards, Sarah (Director)
Excellent products …
Excellent products but free postage meant they arrived much later than described. That may be Royal Mail’s fault though.
I would have appreciated an email letting me know the parcel had been dispatched rather than just wait 10 days not knowing if it got lost somewhere.
May 25, 2023
Quick & efficient.
April 18, 2023
Very good Company
Very good communication, excellent product, quick delivery and good choice on website
March 15, 2023
Very helpful and knowledgeable team....
March 13, 2023
Professional knowledge
February 13, 2023
Good company to deal with
Good company to deal with, swift delivery, can’t fault them
February 7, 2023
Hinge pads
Hinge pads
I ordered 100mm hinge pads and they arrived within a week with free delivery.
Seemed like a good company would recommend them and I would use them again.
September 5, 2022
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