Fish Motors Reviews 131

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and positive user experience. Customers consistently praise the staff for being professional, welcoming, and helpful, making the car buying process easy and stress-free. Many appreciate the personalized touches, such as gift hampers, and the absence of pushy sales tactics, which contributes to a smooth and efficient transaction. However, some customers reported significant issues with the products, including mechanical problems that led to breakdowns shortly after purchase and concerns about vehicle safety and undisclosed defects. A few other people also felt that the company's focus might be more on pushing finance products rather than genuinely selling cars.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the friendly, professional, and... See more

Product

People report ambiguous experiences with product, with many customers expressing delight with their new cars,... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers highlighting an easy... See more

Customer service

Reviewers consistently express high satisfaction with the customer service, describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted with our new car and the fantastic service from Fish Motors. From the first phone call everything was simple, and when we travelled from Scotland to Bolton the process of collecting our ca... See more

Company replied

Rated 5 out of 5 stars

From the moment we turned up to view the car Ryan and the team was professional and made us feel welcome and explained everything about the car Plus when we got the car everything was sorted for us... See more

Company replied

Rated 5 out of 5 stars

Found the right car for us through Fish Motors (via Auto-Trader) and staff were all extremely helpful from first step through the door. Ryan processed our purchase and arranged everything we needed... See more

Company replied

Rated 5 out of 5 stars

Chris and the friendly team at Fish Motors were professional, knowledgeable and helpful. They took the hassle and stress out of my car buying experience I have no hesitation in recommending Fish Moto... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Used Car Sales - Over 160 cars available Enhance your drive today at our award winning dealership, relaxed family atmosphere


Contact info

4.8

Excellent

TrustScore 5 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Customer Service

Welcoming and friendly staff. Buying my first car was made very easy and im a happy customer.

June 3, 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such an amazing review Carol we really appreciate it

Rated 1 out of 5 stars

I’ve noticed a couple of bad reviews…

I’ve noticed a couple of bad reviews including one in May 2025. We bought a Mini Countryman diesel Cooper in 2024 from them and it’s been a nightmare. On collection we found it had no engine oil despite having been told it had an oil change, the engine malfunction light came on within 2 days of receipt, the car then spent two weeks in their care but within a further 2 days after collection the light was back on. Then it went to a so called expert under warranty that determined it was the exhaust gas valve which they replaced. This lasted a little over 3 months when the car literally blew up because the true cause of the problem was that the DPF was blocked. We eventually replaced the blocked filter & the EGV costing more than £1500 of our own money. Do not waste your time and money with these charlatans, when confronted with my account of these issues I was told these are the vagaries of buying 2nd hand cars; more like buying from Fish Motors.
Trust you find this beneficial and prevent others from our year long ordeal.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Good dealer

Knowledgeable, understanding, honest, professional

May 23, 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such an amazing review Mike we really appreciate it

Rated 5 out of 5 stars

Fish Motors. Outstanding Service and Quality

I had a fantastic experience at Fish Motors! The staff was incredibly friendly and knowledgeable, especially my salesman, Chris, who went above and beyond to make the car-buying process smooth and enjoyable. He took the time to understand my needs and guided me through their great selection of vehicles. I appreciated the transparency with pricing and financing options, which made everything feel straightforward. The test drive was seamless, and I felt no pressure at all. I left with a car I love and a smile on my face! Highly recommend Fish Motors and Chris for anyone in the market for a new ride!

May 17, 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Jamie we really value your feedback and appreciate your kind words

Rated 1 out of 5 stars

Do not buy a car from this dealer

Do not buy a car from fish motors.you have been warned.bunch of cowboys running that show!!and more importantly there cars are faulty aswell .engine management light problems after a couple of days, then they are not interested in helping sort the problem correctly,then after getting the finance company involved.they soon backed tracked and took the car back and rewound the finance,and after the car was handed back they even had the cheek to try and black mail me ,buy saying they wouldn’t rewind the deal if I didn’t sign a piece of paper saying I would have to keep my mouth shut about the whole ordeal!!! Stay well clear!

May 1, 2025
Unprompted review
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Reply from Fish Motors

Hi Darren,

We are disappointed to read your comments and take them very seriously. However, your account of the situation does not accurately reflect the full facts.

We worked with your in good faith to resolve the issue, including engaging with the finance provider and agreeing to take your car back with a refund in full. We acted in line with all relevant procedures and ensured a fair and amicable resolution.

We remain comitted to providing a transparent and professional service, and we are always happy to address genuine concerns.

Thank you
Fish Motors

Rated 5 out of 5 stars

Highly recommend!

The most relaxed car buying experience we've ever had! Ryan was a pleasure to do business with - no pushy sales or yo yo negotiating with trade in prices - just a very straightforward sale thankyou. Highly recommend

April 25, 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Julie we really appreciate it

Rated 1 out of 5 stars

After purchasing car from this dealer…

After purchasing car from this dealer there was constant issue with transmission, which they were trying to fix and for about a year the car was coming in and out of various garages without success in fixing it. Then coning to an year close after purchasing dealer turn around saying they won't cover cost for this to be fixed as the fault keeps reoccurring. This dealer sells faulty cars and doesn't feel reliable to get this fixed or exchange it. Don't trust this dealer as you will end up with expensive bill to get car fixed to roadworthy state

May 1, 2025
Unprompted review
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Reply from Fish Motors

Hi Janac,

We’re sorry to hear about your experience and the ongoing issues you’ve described. We understand how frustrating it can be when a fault persists despite multiple attempts to resolve it.

From our records, we did carry out several inspections and repairs during the first year after your purchase, and we always aim to assist customers to the best of our ability within the terms of the warranty and vehicle condition at the time of sale. Unfortunately, if a fault reoccurs beyond a certain point or falls outside of warranty coverage, we are limited in how far we can go with ongoing support.

We value all feedback and remain committed to fair and honest customer service.

Kind Regards
Fish Motors

Rated 5 out of 5 stars

Following on from my review a week ago

Following on from my review a week ago, I’ve now had a new battery fitted by Fish Motors due to problems with the previous one. So far so good. The car is starting up and no issues with anything at the moment. Drives beautifully. I was told by Chris to bring the car in on Thursday morning and leave it with them for an hour. The battery had already been ordered. Just needed replacing. Had a chinwag with the owner (Mr. Fish). Seemed like a real genuine bloke. Apologised about the situation but said don’t worry, it’ll get sorted. Battery was duly replaced and my keys handed back to me. No charge because it was still under warranty (3 months). The whole experience was very stress free and i felt very pleased. Should you want to buy a used car, you need to check these people out. You won’t go far wrong.

April 24, 2025
Unprompted review
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Reply from Fish Motors

Thank you for the lovely review, we are pleased you are happy with your purchase :)

Rated 5 out of 5 stars

Friendly people

Friendly people, great customer service and welcoming. Was given a ‘Thank you’ box which was filled with goodies. Would 100% recommend to anyone looking to buy a car.

April 18, 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Alisha we really appreciate your kind words and value your feedback

Rated 5 out of 5 stars

Excellent

Excellent. Matthew was very helpful and left me to look around the car without pressuring me. He sorted all of the issues that I needed to be sorted out before the purchase was completed. Also the gift box which I received when I collected my car was a lovely touch. Would highly recommend

April 5, 2025
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Ashley we really appreciate and value your feedback

Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish, flawless customer service I would highly recommend.

March 22, 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a fantastic review Tracy we really appreciate it

Rated 5 out of 5 stars

Highly recommend

No nonsense car purchase, no pushy sales people. Ryan was friendly and easy to deal with. Cute little box of goodies after the sale..really nice touch! I even overpaid and they called 2 days later to refund me as I hadn't noticed. Genuine people...and I absolutely love my car ! Would highly recommend.

March 3, 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Joanne we really value your feedback and appreciate your kind words

Rated 5 out of 5 stars

I’ve been very happy with the service…

I’ve been very happy with the service they provided I would recommend a friend to check there show room I would be coming back again.

March 7, 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a great review Steve we really value and appreciate your feedback

Rated 5 out of 5 stars

ON POINT 10/10

10/10
Entire team was Fab
Ryan who i dealt with was on point - 10/10
Straight to the point, no messing about

January 27, 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a fantastic review Deji we really appreciate your kind words

Rated 5 out of 5 stars

Purchased a Tucson from them

Purchased a Tucson from them, it was great I was in and out car was ready to go sat down for maybe 10mins to go thru the paper work and tax and was on my way back up the road enjoying the drive.

November 23, 2024
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for taking the time to leave us such a fantastic review Ross we really value and appreciate your feedback

Rated 5 out of 5 stars

Mazda - beautiful

Very professional, friendly and polite service from Ryan from start to finish, all team were very friendly. Felt no pressure with regard to buying my car and very pleased with car we purchased. Would have no hesitation in going back for repeat service. Lovely gesture with a free gift. Can’t recommend enough.

January 4, 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Lorraine we really value your feedback and appreciate your kind words

Rated 5 out of 5 stars

Returning customer

I've just bought another car from here fish motors as the other car was a belter and everything went really smoothly looked after and treated great.

October 3, 2024
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for such a wonderful review Paul we really value and appreciate your feedback

Rated 5 out of 5 stars

Great car (mx5)

What a great car,if you’re looking for a car don’t hesitate contact these guys A++++

September 17, 2024
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for such an amazing review Lee, we really value and appreciate your feedback

Rated 5 out of 5 stars

Great Service

Great Service, fast turnaround and good prices for used car purchase. Thank you

September 6, 2024
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for such an amazing review Sarah we really appreciate it

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