Fish Motors Reviews 132

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and positive user experience. Customers consistently praise the staff for being professional, welcoming, and helpful, making the car buying process easy and stress-free. Many appreciate the personalized touches, such as gift hampers, and the absence of pushy sales tactics, which contributes to a smooth and efficient transaction. However, some customers reported significant issues with the products, including mechanical problems that led to breakdowns shortly after purchase and concerns about vehicle safety and undisclosed defects. A few other people also felt that the company's focus might be more on pushing finance products rather than genuinely selling cars.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the friendly, professional, and... See more

Product

People report ambiguous experiences with product, with many customers expressing delight with their new cars,... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers highlighting an easy... See more

Customer service

Reviewers consistently express high satisfaction with the customer service, describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted with our new car and the fantastic service from Fish Motors. From the first phone call everything was simple, and when we travelled from Scotland to Bolton the process of collecting our ca... See more

Company replied

Rated 5 out of 5 stars

From the moment we turned up to view the car Ryan and the team was professional and made us feel welcome and explained everything about the car Plus when we got the car everything was sorted for us... See more

Company replied

Rated 5 out of 5 stars

Found the right car for us through Fish Motors (via Auto-Trader) and staff were all extremely helpful from first step through the door. Ryan processed our purchase and arranged everything we needed... See more

Company replied

Rated 5 out of 5 stars

Chris and the friendly team at Fish Motors were professional, knowledgeable and helpful. They took the hassle and stress out of my car buying experience I have no hesitation in recommending Fish Moto... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Used Car Sales - Over 160 cars available Enhance your drive today at our award winning dealership, relaxed family atmosphere


Contact info

4.8

Excellent

TrustScore 5 out of 5

132 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

What a great place to buy from

What a great place to buy from. No pressure really helpful and supercars at super prices. Highly recommend. Thanks, Chris great service.

January 10, 2024
Unprompted review
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Reply from Fish Motors

Thank you for the wonderful review

Rated 5 out of 5 stars

Excellent experience

This is the first vehicle we have purchased from Fish Motors and wouldn't hesitate to use them again and also to recommend them for anyone wanting to purchase a vehicle. From the outset Ryan was polite, helpful and professional with no hard sell. He made the process easy all the way from us agreeing to buy our new vehicle to the handover.
Thanks Ryan
I would strongly recommend using Fish Motors

December 7, 2023
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a fantastic review

Rated 5 out of 5 stars

Yes absolutely 💯...Good prices and…

Yes absolutely 💯...Good prices and deals very professional..Ryan assisted us all the way and no pressure selling...cheers all my Mum was really excited on her new Yaris...

November 27, 2023
Unprompted review
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Reply from Fish Motors

Thank you for such a great review

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, Ryan was brilliant I was nervous buying my car on my own but he made sure I was looked after and understood everything clearly.

Great deal on the warranty as well for my peace of mind

Will recommend to family and friends, my cousin is currently under going finance with them as well

Thank you very much Fishmotors

September 1, 2023
Unprompted review
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Reply from Fish Motors

Thank you so much for taking the time to leave us such an amazing review

Rated 5 out of 5 stars

Very good experience

Very good experience, very relaxed and let me look around the car on my own . The staff were very helpful and the whole experience was relaxed , loving my new car . Thanks Fishmotors 😊

September 2, 2023
Unprompted review
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Reply from Fish Motors

Thank you for such a great review

Rated 5 out of 5 stars

Excellent car dealership

Best customer service. Bought both my cars from FishMotors and both have been really good motors. The communication and speed through the purchases have been great and they’re always happy to help you out.
5 star rating from me.

August 11, 2023
Unprompted review
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Reply from Fish Motors

Thank you for such a wonderful review

Rated 5 out of 5 stars

Fish Motors Excellent

I don't often write a review and rarely do people comment when they have received a good experience so I thought I would share mine.

Car dealers have a reputation and to be honest I was expecting the same here but Matthew from this family run business was fantastic. It was a very busy day, lots going on but he continued to make sure my family and I were OK while we waited for him.
We were given the keys to the car we were interested in and took our time to go over it, we then went out for a test drive and I can honestly say we never felt pressured or intimidated at all, the staff were excellent.
The only downside to Fish motors is they are located in Bolton and we had to drive up from North Wales 😀. Will recommend family and friends and they will be my first contact in future

April 22, 2023
Unprompted review
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Reply from Fish Motors

Thank you very much David for your lovely feedback.

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