I have had my car repaired by Fix Auto in Bury st Edmunds after a coalition with another vehicle, the repair has been completed to a high standard. I was kept up to date on the progress of the repair... See more
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Unlike my insurance company, Alex and James at the Bury St Edmunds branch kept me updated throughout and were incredibly kind and understanding. The repairs are amazing, and I know the team did all th... See more
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I had an unfortunate incident and was hit by another driver. Fix auto were appointed by their insurers and from working in insurance I knew what to expect but these guys went over and above. Top ho... See more
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Alex in the Bury office was so helpful and kind from start to finish. She rang me and explained the process and kept me up to date on the repairs on our car. I'd never had an accident before so wasn't... See more
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Company details
About Fix Auto UK - Fix Auto Bury St Edmunds
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Cotton Lane, IP33 1XP, Bury St Edmunds, Suffolk, United Kingdom
- 01284 777222
4.5
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good communication
Good communication, flexible service, quick, workmanship was good and apparently Trust Pilot wants to waste my time by asking for more words so here they are
October 27, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi Christopher
Thank you for taking the time to review our services on Trustpilot.
We're glad to hear you had a great experience at Fix Auto Bury St. Edmunds and will ensure your comments are fed back to our team.
Thanks again and have a great day!
Fantastic service from Fix Auto Bury St…
Fantastic service from Fix Auto Bury St Edmunds. Great customer service and the repairs were completed within one week.
October 27, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you for leaving us a 5* review. We're glad to see that you're happy with your repair and the service which we offered.
Many thanks again.
A* first class work
On very short notice they picked up my car from home took it back to bury and repaired and painted both sides of car and bonnet and james has been so helpful and very polite. 4 days later i got the call to come and collect james did offer me the choice of them dropping off the car the following day. I chose to go to the garage to collect and drop off the hire car and james called the car rental people to come collect it from bury. I was so impressed by the quality of workmanship the paint guys need a pat on the back as it is now 100% A* qualty thanks to you all i now have a lovely looking car again and thanks to the car wash guys
October 24, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you very much for your time leaving this review for us and also your kind words.
We strive in offering a 5* service and it's nice to hear that you're satisfied with our services.
Many thanks.
Efficient repair of damage to side…
Efficient repair of damage to side panels caused by another driver. My car was parked. It did take quite a long time but I was kept informed.
July 2, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Good afternoon
Thank you for taking the time to let us know about the experience you had.
I'm pleased you were kept informed during the repairs. Unfortunately some repairs do require more time & detail and others depending on the complexity.
I'm glad that you're happy and thank you for leaving us a 5* review.
Many thanks
Really good quick and happy service
Really good quick and happy service. Only reason not 5 star is thati did say at drop off I didn't have to pay excess as insurance company told me. They said they would get this sorted but on collection I had to do it
October 15, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi there
Thanks for leaving us a review on our TrustPilot page.
Apologise that you had to pay your excess on your insurance policy, I understand that the front of house team do contact insurance companies to enquire the amounts.
I'm glad the insurance company was able to sort this out directly with yourself as this is their area of expertise in regards to specific claim related enquiries.
Many thanks
Excellent job on my Tiguan
Excellent job on my Tiguan, took a long time to complete which apparently due to obtaining parts so no fault of their own. Car was returned to me as promised.
July 27, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hello and thank you for leaving us a 5 star review.
We appreciate your feedback and I'll let the Fix Auto Bury. St. Edmunds team know that you've raised this.
Many thanks
First class!
First class experience from the team at Fix Auto in BSE.
High standard of workmanship and after sales care.
Thanks to all.
Continued succes.
September 24, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you for leaving us a 5* review. We're glad to see that you're happy with your repair and the service which we offered.
Many thanks again.
Very positive experience
The repair to my car was an insurance claim and was handled very professionally throughout especially by James at Drive Vauxhall who kept me updated throughout. The repair was to a very high standard and I couldn't fault it in any way. They were very helpful about coordinating with the car rental and made picking my car up easy and quick. Also appreciated that my car was valeted and washed when I picket it up.
September 13, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you very much for your time leaving this review for us and also your kind words.
We strive in offering a 5* service and it's nice to hear that you're satisfied with our services.
Many thanks.
Alex always helpful when Ihad to phone…
Alex always helpful when I had to phone them on numerous occasions not because of their service but the insurance company and courtesy car company. James was also polite and helpful when I collected my car. Looks great a very professional job. Well done to those who worked on it.
August 20, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you very much for your time leaving this review for us and also your kind words.
We strive in offering a 5* service and it's nice to hear that you're satisfied with our services.
Many thanks.
DO NOT TAKE YOU CAR TO FIX AUTO BURY ST EDMUNDS
Very good repair but when it came to getting my car back the problems started when I took my car there so they can book it in I said can you pick it up from enterprise in Sudbury Suffolk and they picked it up no problem the problems started when I asked them to deliver it back to enterprise Sudbury Suffolk but they whated to be difficult and they would not deliver it back to enterprise Sudbury Suffolk like I asked them to do when I was there booking the car in with them and on the phone when they phoned me DO NOT TAKE YOU CAR TO FIX AUTO BURY ST EDMUNDS if you what my Recommendation then go to fix auto in Chelmsford
August 15, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to rectify the repair, we were unable to meet the high standards we strive for.
If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi there
Thank you for leaving us a 5* review and also taking the time out of your day to do this for us.
Many thanks
Fix Auto Team Bury St. Edmunds
Excellent customer service
Excellent customer service, had to take complain about part of car not being fixed but we’re given a courtesy car and receptionist was great.
July 14, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi there & thankyou for leaving us a review.
I'm pleased you've left us a 5* rating and I'm glad that we rectified any issues which raised concerns.
We're proud of the work in which we do and any nags, we rectify.
Many thanks
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi there
Thank you for your review and taking the time to complete this for us.
I'm pleased to hear that you're satisfied with your repair, and I'll make sure this feedback is passed onto our team.
Many thanks
Super service
Super service, very polite and kept me informed of my cars progress. Would definitely recommend them
June 28, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi there
Thank you very much for leaving us a 5* review.
I'll pass this onto the team here @ Fix Auto Bury St. Edmunds.
No Quality Control
Small issues with the paintwork which should of been corrected before I came to collect my car. Why have my car for so long then finally tell me it’s ready when it isn’t.
June 9, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response and have ensured your comments regarding the repair and communication are relayed back to those that dealt with your repair.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know if we are able to rectify this as it seems on this occasion, we were unable to meet our high standards.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Standard need improvement
Since dropping off the car. On two occasions I called for a weekly update. The receptionist was fine, she answered phone, when passing to body shop, there was no answer. I was told bodyshop would return call on both occasions this did not happen.
The third Friday, the car was ready. I was called and told it was ready after it was cleaned. It was after 3pm, I did not pick up until Saturday. The car was far from clean. I had to sanitize and clean all dust and debris from car. I drove hm to see under the bonnet a square sheet of sandpaper and a white rag was left. I was not happy.
Your standard needs to improve.
May 29, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response and have ensured your comments regarding the repair and communication are relayed back to those that dealt with your repair.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer.
I apologise that you didn't receive a call-back and this has been passed onto the individual.
We can ensure you that we pride ourselves in excellent customer and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto Bury St Edmunds
Overall the service i received was…
Overall the service i received was good, i would of liked a few more updates on the process of the car. Although the front of the car was cleaned inside the back seats were missed. The body work was finished to a high standard, many thanks for fixing the car.
April 5, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments are relayed to those that dealt with your repair.
We’d like to apologise for the service you received at the time of review and that no offer for you to return with your vehicle for a re-wash was offered.
Please get in contact, and we'll be more than happy to arrange this for you.
Many thanks
The Team @ Fix Auto, Bury St. Edmunds
Accidental repair carried out.
I was sent to Auto fit by my insurance company for a repair on my car and the service I received from start to finish was excellent, easy to get hold off by phone, repaired my car in a timely professional manner, they kept me updated at all stages of the repair, The workmanship was excellent.
February 15, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
First class service
First class service, staff were extremely helpful and considerate, they kept me informed all the way of the progress they were making on my car. Would thoroughly recommend. A special thank you to Alex.
February 15, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
Quick and friendly service
Quick and friendly service.
I'm very pleased with the standard of the work on my car.
It was quick and easy to speak to someone when I needed to.
January 26, 2022
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
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