The one issue I had was the communication. There really wasn’t much of it, and in the end I had to call to find out why my car was taking so long to repair. I completely understand that delay... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unlike my insurance company, Alex and James at the Bury St Edmunds branch kept me updated throughout and were incredibly kind and understanding. The repairs are amazing, and I know the team did all th... See more
Company replied
I had an unfortunate incident and was hit by another driver. Fix auto were appointed by their insurers and from working in insurance I knew what to expect but these guys went over and above. Top ho... See more
Company replied
Alex in the Bury office was so helpful and kind from start to finish. She rang me and explained the process and kept me up to date on the repairs on our car. I'd never had an accident before so wasn't... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Bury St Edmunds
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company

- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Cotton Lane, IP33 1XP, Bury St Edmunds, Suffolk, United Kingdom
- 01284 777222
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and friendly service
Quick and friendly service.
I'm very pleased with the standard of the work on my car.
It was quick and easy to speak to someone when I needed to.

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Fantastic fast and professional service…
Fantastic fast and professional service very pleased

Reply from Fix Auto UK - Fix Auto Bury St Edmunds

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you.
Thank you for sorting my car damage out for me. Your staff from the body shop, including the receptionist were very pleasant and helpful.
Apart from being told not to brake too hard - otherwise the car would nose dive into the road - my words; I would have liked a quick run round about how things worked particularly the automatic system. At least I had a manual to refer to which doesn’t always happen.
Sue J

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Great service and communication
Great service and communication. All aspects of insurance repair handled well. Only downside was the 4week wait for a courtesy car.

Reply from Fix Auto UK - Fix Auto Bury St Edmunds

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Very professional service
Very professional service and friendly helpful staff. Car was cleaned before return which was a bonus. Would have been 5 star because I was promised progress reports on everything that was done to the car but I did not receive them. Had to chase it myself.

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
kept informed of the progress all of…
kept informed of the progress all of the time, ready when I was told and waited after 18.00 hrs for me to collect. Alex Hosteller on the Bodyshop Reception was very helpful.

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Quick, easy and friendly
Fix Auto made contact soon after my accident to get my car booked in for repair. As I was not local, they were happy to come to my place of work to collect my car and the driver picking it up was punctual and friendly. My car was repaired to a high standard with good communication from Alex and collection was swift and easy even down to a slight issue that only came up upon leaving the site which was sorted promptly. Many thanks!

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Excellent car bodywork repair
Excellent car bodywork repair, including courtesy car whilst in body shop.
10/10. Well done

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Very friendly reception staff who…
Very friendly reception staff who explained very clearly what was going to happen. The repair to my car was brilliant you would not know it had been in an accident

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Brilliant company and amazing staff
I had an accident caused by another vehicle running me off the road, my insurance wanted to write the car off, i rung fix auto at bury st edmunds and they made everything ok, they took away all my stress and worry about losing my car, alex was amazing and sorted it all out from getting my car recovered etc, she keep me informed all the time of what was happening, and they fixed my car which i am over the moon about. I will never recommend my insurance company to anyone, but i will recommend fix auto to everyone.

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Paint repairs etc
My car was hit by another car whilst parked, my insurance company got me to have it repaired here. I must say I was very impressed with the service I received. Communication was great too, Alex and Bruce kept me totally in the picture. My car was repaired to a brilliant standard in a very short time and was soon back in my possession

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Perfect service from start to finish
Exemplary service from start to finish.
Infect never experienced service like it.
From 1st contact through to finish, every member of staff just amazing. Cannot praise or thank them enough. Kept informed throughout. Work done on my car is perfect and completed before original date too.
Highly recommend this tram to look after your vehicles.
I hope to not use them again (as I don’t want another crash) but if I do then I’ll use these guys every time.
Thank you to all

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
A big thank you
Just a quick thank you to thank Alex H and the team for a great experience in a difficult repair.
Also big thank you to the gentleman who delivered and collected my Vehicle.

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
I reversed in to a bollard and took it…
I reversed in to a bollard and took it to get estimate at the repair centre and the professionalism was great
Gave me so much confidence in the job that was going to be done
And being a women don’t really know much about cars but they explained everything and felt in safe hands
They took car and resprayed the rear bumper and it was quick done and cleaned in 2 days
And kept me informed every step of the way
When I got the car back had to look twice at how great it looked

Reply from Fix Auto UK - Fix Auto Bury St Edmunds
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.