Flapjackery Reviews 

103
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the delicious taste and wide variety of unique flavours available in the traditional snack boxes. Many loyal visitors appreciate the carefully selected ingredients, beautiful packaging, and overall presentation that makes them great gifts. Some reviewers were not happy with the texture, noting that the baked goods can sometimes arrive feeling excessively dry and crumbly. Furthermore, a few people felt that the products were quite expensive for the overall portion size received by customers. Others also mentioned difficulties with finding clear use-by dates or experiencing unexpected postal delays during transit.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the delicious taste, high quality... See more

Quality

Reviewers highlight ambiguous aspects of quality, as some consumers found the flapjacks phenomenal, praising... See more

Price

Reviewers express mixed feelings regarding the price, with some finding promotions like buying three items... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Visited the Flapjackery in Falmouth yesterday. Bought 3 for £14. Flavours fine but the Flapjacks were very dry and crumbly. We were very disappointed as we have always been very pleased with the qua... See more

Rated 3 out of 5 stars

Really love the flapjack s and would normally give five star. One of this order was the Easter mini egg Rocky road. After ordering I noticed it contained malt barley extract which is a no no for coeli... See more

Rated 4 out of 5 stars

Flap jacks lovely as always. Box of 8 different flavours. Only negative was delivery. Issue with DPD and was worrying the whole time it wasn't going to make it for my partners birthday. Apart f... See more

Rated 4 out of 5 stars

Ordered a build your own box of 8 flapjacks. Arrived well packaged and on time. I couldn't find use by/eat by dates on any of the items, so after contacting flapjackery, I was told these... See more

Company replied


Company details

  1. Bakery

Written by the company

We take the humble oat & raise it to a luxury level by adding top quality locally sourced ingredients to create our range of outstanding handmade flapjacks


Contact info

3.3

Average

TrustScore 3.5 out of 5

103 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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3.3

All reviews

(103)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best flapjacks ever

The best flapjacks ever, the texture, the flavours they offer, just brilliant, have purchased when Flapjackery had a stall at The Ideal Home Xmas show and also now order on-line

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

amazing flapjacks

would definitely order them in the near future has they come well packed and the order arrived on time very easy to order and the flavours are amazing with so many different ones to choose from

December 2, 2024
Unprompted review
Rated 2 out of 5 stars

Sadly disappointed

Visited the Falmouth store after hearing about the store in the local paper. Bought 3 different types for sharing with family.
Sadly they were all a crumbly mess held together by a thick layer of topping. Not what I was expecting and nothing like traditional flapjack. Should have realised by the extensive date on each package. Won’t be back.
One saving grace in store was Daisy and her customer service as she was so helpful.

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

Damaged flapjacks and poor customer service

I bought a packet of millionaires flapjack bites for my parents. When I opened them they were all broken into small bits apart from 3 or 4. I emailed the company and below is the reply:
Hi Nicola,

Please can you send any pictures and let me know where you purchased the box?

Kind regards,
Marni

I have replied twice with the photo’s and had no response at all. I would share the photos on here but unable to do so.

November 4, 2024
Unprompted review
Rated 3 out of 5 stars

Really torn on these...

On one hand you have a really generous (enough to share) flapjack which is tasty; on the other a product lacking the golden syrup which binds and gives flapjack its stretchiness. Can't please everyone! The pricing is already pushing it though. From hereon, both shrinkflation or raising the price above £5 each will kill off those like me who are already borderline purchasers (once a regular three-pack kind of guy / now just the one as a treat less often). I'm always surprised they maintain so many shops, so hopefully they'll find a way to carry on... Their 25kg bags of oats are now slightly better value than Morrisons product.

November 2, 2024
Unprompted review
Rated 4 out of 5 stars

Taste Amazing

Looked expensive and in fairness, the price was okay considering what you get these days. So many different varieties. Bought 3, just gorgeous. Looking online to see if they deliver

October 6, 2024
Unprompted review
Rated 1 out of 5 stars

Not a flapjack - just a pile of dry oats and sugar

Purchased from the shop in Fowey - whilst it looked delicious the consistency was not that of a chewy flapjack. The flapjack part just crumbled into a pile of dry oats and sugar on the plate, leaving me holding a lump of chocolate topping - there was nothing holding it together (did they miss out a key ingredient). Very disappointing for the price as they are not cheap!

September 18, 2024
Unprompted review
Rated 2 out of 5 stars

A tasty granola

Bought a ginger and dark chocolate flapjack from the store in Tavistock. I liked the taste, but the consistency was of a soft granola. I had to pour it into my hand to eat it! I like my flapjack to be dense and chewy, so was very disappointed.

September 3, 2024
Unprompted review
Rated 4 out of 5 stars

Great customer service

Ordered 40pcs of flap jacks on Tues to be received on Friday ready for the bank holiday weekend as there will be friends visiting for a large party.

However, there is no sign of delivery on Friday and I have only received the order today (Tue).

Emailed the customer service and they have explained that this is due to courier's issue which is outside of their control. They have been very kind to try to resolve this problem.

I would suggest for potential customers to order and pick a delivery date a day or two earlier so to ensure they receive it on time to avoid disappointment.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Brotherly love

It was my eldest brother’s birthday and he’s getting older year by year (!!!) What gift could I treat him to, as he lives just over 100 miles away?
Flapjackery met the need perfectly with a delivery bang on the actual day!
All arranged no fuss from my sofa!!!
Tastefully convenient or what?

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

The best thing I’ve ever tasted…

The best thing I’ve ever tasted absolutely delicious 😋 went to Hayle for a holiday and popped to st Ives bought 3 loved them sent my boyfriend back for 6 came home ordered straight away 3 more I just love them bakewell is the best ever

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect!

Delicious flapjack and excellent customer service. Everyone at the party loved it! I’ve already placed another order.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Game Fair Blenheim

Being Gluten free can be a nightmare, saw these beautiful flapjacks at the Game Fair, had a lovely chat with the guy selling them. I’m so thrilled they are gluten free and so gorgeous! I purchased about 6, took them home. You can freeze them so very convenient. I can’t recommend them enough. I’ve already sent an order through today to have more delivered to me. Well done, fabulous product very grateful!!!!

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

Worst fudge ever

Visited the Sidmouth shop whilst on a break away. The shop assistant was lovely. The fudge was not. I didn’t eat it til I returned home but would’ve taken it back had I still been in the area. Possibly the worst fudge I’ve ever had. Rum and raisin had no rum taste at all and the salted caramel was just like licking a salt block. Nothing like fudge at all, just a solid, dry, tasteless block of sugar. Very expensive and just awful. I have contacted them direct but not heard back.

July 2, 2024
Unprompted review

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