Flapjackery Reviews 

103
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the delicious taste and wide variety of unique flavours available in the traditional snack boxes. Many loyal visitors appreciate the carefully selected ingredients, beautiful packaging, and overall presentation that makes them great gifts. Some reviewers were not happy with the texture, noting that the baked goods can sometimes arrive feeling excessively dry and crumbly. Furthermore, a few people felt that the products were quite expensive for the overall portion size received by customers. Others also mentioned difficulties with finding clear use-by dates or experiencing unexpected postal delays during transit.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the delicious taste, high quality... See more

Quality

Reviewers highlight ambiguous aspects of quality, as some consumers found the flapjacks phenomenal, praising... See more

Price

Reviewers express mixed feelings regarding the price, with some finding promotions like buying three items... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Visited the Flapjackery in Falmouth yesterday. Bought 3 for £14. Flavours fine but the Flapjacks were very dry and crumbly. We were very disappointed as we have always been very pleased with the qua... See more

Rated 3 out of 5 stars

Really love the flapjack s and would normally give five star. One of this order was the Easter mini egg Rocky road. After ordering I noticed it contained malt barley extract which is a no no for coeli... See more

Rated 4 out of 5 stars

Flap jacks lovely as always. Box of 8 different flavours. Only negative was delivery. Issue with DPD and was worrying the whole time it wasn't going to make it for my partners birthday. Apart f... See more

Rated 4 out of 5 stars

Ordered a build your own box of 8 flapjacks. Arrived well packaged and on time. I couldn't find use by/eat by dates on any of the items, so after contacting flapjackery, I was told these... See more

Company replied


Company details

  1. Bakery

Written by the company

We take the humble oat & raise it to a luxury level by adding top quality locally sourced ingredients to create our range of outstanding handmade flapjacks


Contact info

3.3

Average

TrustScore 3.5 out of 5

103 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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3.3

All reviews

(103)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

A lovely experience- friendly lady with…

The Sidmouth Flapjackery shop was such a lovely experience- A very friendly and welcoming lady with such scrumptious flapjacks and a vast selection to choose from also many various chocolate and other treats available - I had to say no to myself otherwise I’d have spent a fortune!
Great gifts to choose from and generous gluten free flapjacks.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Christmas present to family…

I ordered the Flapjacks as a Christmas present to be delivered to a different part of the country for family after tasting them in your shop in Bath.
Ordering was east and they turned up on time.
Needless to say they didn’t make Christmas Day as they where eaten straight away.
Everyone loved them.
Will be placing an order for ourselves, soon.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Christmas flap jack taster box

The flapjacks are firstly packed in an appropriate size box, so not too much packaging but they arrive in perfect condition. I opened the box and lifted the tissue paper to see each individually wrapped and labelled flap jack looking so inviting. They are easy to open to eat and all the flavours I have tried so far have been wonderful and not too sweet. I purchased this taster box after sampling some of their flap jacks while on holiday in the summer, so good for a Coeliac to have choice and something yummy.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality flapjack and great service. Arrived on the requested day and wrapped beautifully.

November 28, 2023
Unprompted review
Rated 1 out of 5 stars

Bloody awful!

Visited their St Ives shop. Had the chocolate orange flapjack. It was absolutely awful. Dry, poor tasting with a thick slab of topping that was suppose to be chocolate orange.

It tasted nothing like a flapjack. How these guys are getting reviews that state they are the best flapjacks ever tasted baffles me. I don't buy in to the award winning tag. Awards mean nothing.

I think we paid £4-4.50 for it. My wife and I had a bite each and then put it where it belongs, that being, in the bin.

Flapjackery doesn't come close to producing quality flapjacks.

November 25, 2022
Unprompted review
Flapjackery logo

Reply from Flapjackery

Dear John,
Thank you for taking the trouble to leave a review following your recent visit to our St Ives store.
We are disappointed that you did not find our popular chocolate orange flapjack to your liking. It is a product we are proud of, along with our extensive range of handmade flapjacks. We use only British oats, locally sourced quality ingredients, fairtrade brown sugar and real butter throughout our range.
We are sorry that you did not enjoy your flapjack on this occasion. We happily take all feedback constructively and look forward to having you revisit one of our shops soon to try something more to your liking.
Regards, the Flapjackery Team.


Rated 5 out of 5 stars

Best ever flapjack

Just visited Flapjackary in Wells. What a find - apple and blackberry topped with yogurt was absolutely delicious.
I will be paying another visit soon as despite the cost the produce was well worth it. 👍👍👍👍
Richard Palmer
North Somerset

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

The Flapjacks are truly delicious

The Flapjacks are truly delicious, great selection of flavours and I'm a big fan of the salted caramel, the fudge and the millionaire ones, tbh I've tried rather a lot of them now and have enjoyed them all and will more than likely order more as I've been to the shop in Tavistock a couple of times as well.

September 5, 2023
Unprompted review
Rated 1 out of 5 stars

Very Disappointed

I always buy some flapjacks from flapjackery at the frampton country fair, But very disappointed this year not their normal quality very dry and dare I say almost stale! Not great from a company that usually produces a quality product?

September 10, 2023
Unprompted review
Rated 5 out of 5 stars

Products excellent beautifully…

Products excellent beautifully presented and absolutely delicious. The customer service is second to none, there was an issue with delivery,
totally down to delivery company and Flapjackery could not have done more to resolve promptly and efficiently to ensure we could enjoy delicious treats as ordered. Excellent five stars all round.

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Rapid delivery,very well packed

Rapid delivery,very well packed, arrived in perfect condition. The giant flapjacks are a generous serving for two people to share. Still eating them, so far they’ve all been great with the exception of the summer fruits flapjack which was okay but nowhere near as delicious as the others I chose. We especially love the caramel latte version.Definitely products which we’ll order again ( might need extra caramel lattes!)

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Flapjackery were brilliant!

Flapjackery.co.uk were brilliant to deal with. I sent their giant flapjacks as a gift to some people I wanted to thank and all 3 recipients were beyond excited by the well packaged surprise they received in the mail! They tasted incredible apparently! Flapjackery went above and beyond for me as well with cards.

I now want to buy some for myself!

February 28, 2023
Unprompted review

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