Flapjackery Reviews 

103
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the delicious taste and wide variety of unique flavours available in the traditional snack boxes. Many loyal visitors appreciate the carefully selected ingredients, beautiful packaging, and overall presentation that makes them great gifts. Some reviewers were not happy with the texture, noting that the baked goods can sometimes arrive feeling excessively dry and crumbly. Furthermore, a few people felt that the products were quite expensive for the overall portion size received by customers. Others also mentioned difficulties with finding clear use-by dates or experiencing unexpected postal delays during transit.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the delicious taste, high quality... See more

Quality

Reviewers highlight ambiguous aspects of quality, as some consumers found the flapjacks phenomenal, praising... See more

Price

Reviewers express mixed feelings regarding the price, with some finding promotions like buying three items... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Visited the Flapjackery in Falmouth yesterday. Bought 3 for £14. Flavours fine but the Flapjacks were very dry and crumbly. We were very disappointed as we have always been very pleased with the qua... See more

Rated 3 out of 5 stars

Really love the flapjack s and would normally give five star. One of this order was the Easter mini egg Rocky road. After ordering I noticed it contained malt barley extract which is a no no for coeli... See more

Rated 4 out of 5 stars

Flap jacks lovely as always. Box of 8 different flavours. Only negative was delivery. Issue with DPD and was worrying the whole time it wasn't going to make it for my partners birthday. Apart f... See more

Rated 4 out of 5 stars

Ordered a build your own box of 8 flapjacks. Arrived well packaged and on time. I couldn't find use by/eat by dates on any of the items, so after contacting flapjackery, I was told these... See more

Company replied


Company details

  1. Bakery

Written by the company

We take the humble oat & raise it to a luxury level by adding top quality locally sourced ingredients to create our range of outstanding handmade flapjacks


Contact info

3.3

Average

TrustScore 3.5 out of 5

103 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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3.3

All reviews

(103)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Christmas present🎄

This is the second time I have purchased the Christmas flapjacks for my partner and, yet again, he is not disappointed! Thank you for these yummy gluten free flapjacks!😊

December 26, 2022
Unprompted review
Rated 4 out of 5 stars

Very good, but are they good enough to justify the price?

We first bought some from a market whilst on holiday quite a few years ago and they’ve been an easy gift for ourselves and others ever since.

They are perhaps a little less show-stoppingly amazing now than in the early years, which you’d probably expect as the business has become more commercialised - although they’re still very good as flapjacks go.

Some reviews here say the postage is a bit steep, but I remember when they used a lower cost carrier and can definitely say that paying a couple of quid extra is well worth it for getting the order through in one piece.

November 1, 2022
Unprompted review
Rated 4 out of 5 stars

Nice flapjacks, freshness an issue and crazy postage and

Ok, I've been reading these reviews. I personally find these flapjacks very tasty. As for price you will decide if they are worth the money £4.80 per flapjack before you buy. I first came across them at the Ride London event and as a cyclist its the perfect fuel for a good ride. My major issue however the freshness, they claim that when stored in a cool and dry place they will stay fresh for 2 months, this is rubbish. I ordered a large quantity to get free postage and they didn't last anywhere near what was claimed and ended up having to throw them out. I do think the postage is far too high and this will have and will continue to put people off buying from them. I use DPD (their courier) for my business any know they are charging far more than it costs them. I do want to reiterate I think the flapjacks are very tasty.

September 26, 2022
Unprompted review
Flapjackery logo

Reply from Flapjackery

thank you for taking the trouble to write a review - we're glad you enjoy our flapjacks.
Couple of points - we charge £4.20 a piece (£4.00 multibuy) and claim two months as our longest shelf life (all information on our website), also we don't add anything onto the courier charges - sadly for us our products are very heavy which puts us in the more expensive bracket.
Thank you again for saying you enjoy our flapjacks.
kind regards
Flapjackery

Rated 2 out of 5 stars

Awful.

Live in Plymouth,near where the flapjackery shop is.Ordered about maybe 6 months ago and had a box of 3 sent.They we’re beautiful.A few days ago,thought I’d treat myself and the family.They arrived yesterday,a box of 6 giant ones.They we’re tasteless.Bland,dry and not moist whatsoever.We we’re all really disappointed.Definitely won’t be buying from them again.

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great flapjacks

Went into their shop at bath and bought 3, the yoghurt one, millionaire shortbread, and the standard flapjack. Probably the best flapjacks I’ve ever had

August 27, 2022
Unprompted review
Flapjackery logo

Reply from Flapjackery

Thank you for your review Bath is a new shop for us so glad you enjoyed your experience

Rated 4 out of 5 stars

Delicious flapjacks and good website

Delicious flapjacks that my mother was very happy to have received as a birthday gift.
Flapjacks are quite big, nice variety of flavours and the website made it very easy to giftwrap and ensure delivery on a certain date (her birthday). Overall very happy with Flapjackery

July 12, 2022
Unprompted review
Flapjackery logo

Reply from Flapjackery

Thank you, so glad you enjoyed your flapjacks

Rated 1 out of 5 stars

Dreadful company cancelled my…

Dreadful company cancelled my subscription, they still debited my card 4 e mails and a call with a message left and no response at all. The flapjacks are far too sweet and very dry . Do not give them your card !!!!

July 6, 2022
Unprompted review
Flapjackery logo

Reply from Flapjackery

we are sorry our service fell below our normal high standard. We do hope everything has been sorted now

Rated 2 out of 5 stars

The flapjacks are pretty good…

The flapjacks are pretty good particularly the fruit ones. They are quite expensive. The customer service is naive/unhelpful though, and seems not to try and keep customers and not think of solutions. They cancelled my yearly subscription without even speaking to me because my card was locked and the payment didn’t go through, I can understand this is a problem for them, I had locked my card while abroad forgetting the subscription was due. On realising the payment hadn’t gone through, I paid it manually within 24 hours, but they cancelled the subscription immediately without even speaking to me and I only realised this after I made the manual payment. Once I did this I realised they had cancelled my subscription. I emailed them, they just said the webmaster automatically cancelled the subscription, so I just thought ok, I’ll leave it, probably better for my waistline not to have monthly flapjack delivery!! If they had acted in a kinder way though once I had made the manual payment I would have in all probability started the subscription again. This locked card problem also caused another subscription payment not to go through but that company emailed me to assure me I would still receive my goods while I sorted the problem and requested I update my payment details and paid as soon as possible. To summarise tasty but expensive flapjacks, customer service could be improved.if I could I would have given 2.5 as that is probably a fairer reflection.

June 20, 2022
Unprompted review
Flapjackery logo

Reply from Flapjackery

I am sorry you experienced difficultly with your subscription, this is a new service to us and we have had a number of teething problems some of which we are unable to alter at present and are waiting on a software update. Our apologies.

Rated 1 out of 5 stars

DAYLIGHT ROBBERY! £4.20 for one flapjack.

Average at best. The worse thing is the ridiculous pricing. £4.20 for a single flapjack! A local cafe near me (which is also a 'destination cafe' in a tourist area) does a superb takeaway flapjack for £1.10. The Flapjackery is blatant greedy profiteering and don't deserve to be in business. If you want a poor flapjack and to be taken for a mug, buy one here. Or do the smart thing and buy a far superior and reasonably-priced one from a local bakery.

June 14, 2022
Unprompted review
Flapjackery logo

Reply from Flapjackery

I am sorry you did not enjoy your flapjack, unlike other companies we only use butter (no margarine or oil) along with the highest quality British gluten free jumbo oats both of which products are expensive. In addition our flapjacks are over twice the size of other flapjacks so weight for weight our flapjacks are usually better value

Rated 2 out of 5 stars

Dry flapjack

Traditional classic flap jack, these were too dry, and overwhelmingly sweet to the point nothing else can be tasted. Disappointed. Flapjackery asked me to leave a review which I did but Flapjackery did not to post it on their website!

January 2, 2022
Unprompted review
Rated 1 out of 5 stars

Corporate gift- not for me

Received these as a corporate gift and should be grateful I know but not very nice. Some are quite sickly ( even a small piece) Others are very dry so make sure you have a cuppa to hand

December 15, 2021
Unprompted review
Rated 2 out of 5 stars

Really disappointing …

I had heard these were delicious so a recent trip to Minehead gave me the opportunity to sample them. I purchased an assorted box of six, ideally I would have preferred the box with the smaller sizes but you couldn't pick and mix. To be honest they were a real disappointment. Not particularly moist, very bland other than immense sweetness. The latte did at least have a latte taste but the banoffee, peanut butter and millionaires didn't taste of anything other than a very sweet bog standard chocolate covered flapjack not at all worth the price.

November 9, 2021
Unprompted review
Rated 1 out of 5 stars

I had heard these flapjacks are great…

I had heard these flapjacks are great and so specifically sought out this company to order as a gift. However, to my knowledge the gift has never arrived. I contacted customer service who did not apologise and didn't seem especially committed to follow up, help me out, or providing the product I'd paid for (including extortionate "special delivery"). Would not recommend using this company if you're hoping for a good gift-giving experience.

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

Deliciously moist, best ever flapjacks

My delicious box of flapjackery arrived today. I made a coffee & tucked into the bakewell one. Oh my goodness, what a treat. Moist, flavorful and Devine. I have bought flapjackery before from show stands. This is the ONLY flapjack to buy, no one else’s compares. Their customer service is second to none. What a fantastic caring company. Delivery was exactly when quoted. I bought 2 large select your own flavor boxes, I’m sure my daughter will be delighted. I’m sure I’ll put on a few pounds, as it will be hard to resist eating them.
Thank you all at flapjackery. One delighted customer.
Mrs Arthur - Oswestry

December 18, 2020
Unprompted review

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