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Rated 2 out of 5 stars

Fast delivery but pixel charger stopped working after 4 months. Luckily there are unofficial mains adaptors that achieve the same purpose at a fraction of the price

Rated 4 out of 5 stars

Took out a new SIM only contract with Three through Fonehouse. It was easy to call them and get through to the right team to check the details of the contract. The agent was knowledgeable, polite, and... See more

Rated 5 out of 5 stars

Such wonderful service. A rare thing today and, as I am "getting on" in life they were so helpful. A young man called Matt in Newton Abbot dealt with multiple problems so efficiently over 4 visits. A... See more

Rated 5 out of 5 stars

Internet shopping, never was it so easy to find what you want, when you want it? Fonehaus appeared as I scrolled down and had what I wanted and had what I wanted at a competitive price, so it was an a... See more

Company details

  1. Cell Phone Accessory Store

Information provided by various external sources

We are an online retail store for genuine mobile phone accessories based in the UK. Our products consist of authentic mains chargers, data cables, in car chargers, wired headphones, wireless/bluetooth headsets, cases, back covers and batteries. We offe...


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Unreliable items

Fast delivery but pixel charger stopped working after 4 months. Luckily there are unofficial mains adaptors that achieve the same purpose at a fraction of the price

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

1 month warranty for phone charger

I bought a google charger 30w.Was stop working after few months.When i asked about warranty their answer was that they only offer 1 month warranty. This is ridiculous. Avoid buying to save your money

September 30, 2025
Unprompted review
Rated 4 out of 5 stars

Great Service !

Took out a new SIM only contract with Three through Fonehouse. It was easy to call them and get through to the right team to check the details of the contract. The agent was knowledgeable, polite, and easy to understand. So nice to be dealing with a company that has its act together and a total contrast to BT/EE or whatever they are calling themselves now who are a shambles.

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing Experience with Delayed Order and Poor Communication

I purchased a battery expecting next-day dispatch with delivery in 2-3 working days. The order confirmation stated that official shipping confirmation would follow once posted. After three days with no updates, I contacted FoneHaus to check if the item had been shipped and if not, to cancel the order.

I immediately received a cancellation email with a refund, but no explanation or apology for the delay. The lack of communication and abrupt handling of the request was frustrating and unprofessional. This experience was a complete waste of time, and the customer service approach left much to be desired.

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

No notification that items were not in stock

Ordered items which were apparently in stock. Order confirmation email stated that I would be notified once my order was dispatched and standard delivery was 2-3 working days.
Almost 1 week later & no confirmation of dispatch, so I emailed them to ask if my order had been dispatched & I had not been notified. I also stated that if my order had not been fulfilled then I would like to cancel the order and get a refund as I need to get the items from elsewhere.
Within 30 minutes I received an email to advise that my order had been cancelled and that I would get a refund.
A waste of my time as had they have stated that the items were not in stock or coming from China then I would not have bothered ordering anything.

August 1, 2025
Unprompted review
Rated 4 out of 5 stars

Pixel 2 Charger

It was great that I was able to get a charger for my old Pixel 2. Delivery took a while and I was not very sure when it would arrive so I marked it down to 4 stars for that reason.

July 1, 2025
Rated 1 out of 5 stars

Replace phone glass

Replace phone glass, lasted just over a week.

Took it back and they wanted to charge a discounted rate saying phone had been damaged.

Took phone elsewhere and they said it was a very poor installation and sub-standard part. No damage.

Be very careful using this repair shop.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Such wonderful service

Such wonderful service. A rare thing today and, as I am "getting on" in life they were so helpful. A young man called Matt in Newton Abbot dealt with multiple problems so efficiently over 4 visits.
A genuine first class shop.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality Product

Good Quality Product. Very efficient and prompt dispatch -thank you!
Very happy with every aspect of the transaction. Great! ❤️❤️👌

February 27, 2025
Unprompted review

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