Fast delivery but pixel charger stopped working after 4 months. Luckily there are unofficial mains adaptors that achieve the same purpose at a fraction of the price
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Took out a new SIM only contract with Three through Fonehouse. It was easy to call them and get through to the right team to check the details of the contract. The agent was knowledgeable, polite, and... See more
Such wonderful service. A rare thing today and, as I am "getting on" in life they were so helpful. A young man called Matt in Newton Abbot dealt with multiple problems so efficiently over 4 visits. A... See more
Internet shopping, never was it so easy to find what you want, when you want it? Fonehaus appeared as I scrolled down and had what I wanted and had what I wanted at a competitive price, so it was an a... See more
Company details
Information provided by various external sources
We are an online retail store for genuine mobile phone accessories based in the UK. Our products consist of authentic mains chargers, data cables, in car chargers, wired headphones, wireless/bluetooth headsets, cases, back covers and batteries. We offe...
Contact info
United Kingdom
- info@fonehaus.co.uk
- fonehaus.co.uk
Asks customers to review
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Hasn’t replied to negative reviews
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Fast delivery and excellent goods
Today I try upgrading my phone
Today I try upgrading my phone, and lady by name Anna was unprofessional, she didn't know how provide service, When we come to back details I refused to provide my security code and asked diferent way set up direct debit online, She try send link by WhatsApp but again was just copied message not the link. Finally she sent by email. Have difficulty to put details and she checks for me the same time I understand she can see my bank details what I added. After this I told her sorry I don't need this deal. After se send me horrible messages on WhatsApp calling me Stupid lady and more 😤. That's costiumer service or scams. Be careful all
This was done on line and arrived…
This was done on line and arrived exactly on the date stated in email.
Let me order something they didn't…
Let me order something they didn't have. At least they let me know pretty quickly.
Parcel arrived within a reasonable…
Parcel arrived within a reasonable time. The charger works well
Excellent service
Excellent service, very pleased with the item I bought, would buy from you again, thanks.
Selling phone
Obtained a quote from fonehouse for my phone which was in immaculate condition with no scratches or marks and in perfect working condition
Once sent to fonehouse after a week they sent a text saying that the phone was in poor condition and offered way below the original quote
Absolute scammers
Very good product and excellent service…
Very good product and excellent service with prompt delivery.
Replacement battery old Nokia phone
good price, quick delivery, as described - many thanks
I’ve already sent one comment but here…
I’ve already sent one comment but here goes again. The iPad plug does not work.
Patricia Rutherford
Excellent service!
Always an excellent service. That's why I keep coming back. Thank you very much.
Item not genuine Samsung
Website said item was Samsung, but item I've received is not Samsung.
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