I am a broker and was assisting another adviser with their case while they were on holiday, working with very limited information. After several exchanges between the lender and the client to g... See more
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Great lender when it come's to criteria, and for specialist cases. Underwriter's lack a little on the knowledge to underwrite such specialist cases, but when you have a BDM like Cheryl, it just m... See more
Company replied
Made the process so easy. I had a client who wasn't a homeowner and didn't currently rent but was purchasing a limited buy-to-let. I received a call from Emma Lewis, which was a surprise to hear fro... See more
Company replied
Our experience with FHL has always been great. The team are very hands on, problem solvers and have a commonsense approach to work. Let down on this case in particular as the case had to be referred t... See more
Company replied
Company details
Written by the company
At Foundation, we're built to support brokers with the clarity, structure, and real-world insight specialist lending demands. Backed by over 25 years of experience, our breadth, flexibility and expertise bring structure to complex cases. Through our strong heritage, we build trust and lasting relationships, putting brokers and their clients at the heart of everything we do. We make complex lending clear. We make it easier to navigate and to move forward. We make it work for you. We make mortgages happen.
Contact info
United Kingdom
- foundationlending.co.uk
4.5
Excellent
185 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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The lender that always try's to find a way to say yes
Always friendly, always helpful, and always seem to want to help rather than try and find a reason to say no. Good company with great staff and would recommend.
August 30, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Great service
easy system and good response from Mortgage Help Desk. Flexible products
August 16, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Great Service
The underwriter Tom and our BDM Shirli were fantastic escalating the application to ensure an offer was provided to ensure the purchase didn't fall through and they also took a common sense approach to underwriting with regards to the source of deposit
August 15, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
The most understanding specialist…
The most understanding specialist Lender ever and I`m saying it as a mortgage adviser myself having dealt with many lenders before. FHL treat every case individually and take time to understand your situation and needs. Definitely, by far the best specialist Lender out there IMO.
Special thank you to Rachel who handled my personal case.
August 9, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
good points
understanding the situation, flexibility of underwriting common sense approach
July 31, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Foundation showed flexibility and…
Foundation showed flexibility and supported what was a hybrid property/HMO where others would not. Great communication on this one and a very happy client, thank you!
August 8, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Great Service and experience
Refreshing to able to deal directly with the underwriter. Absolutely brilliant from start to finish on what was a quite complex case.
July 30, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Quick and professional service
This is my first time submitting business with them, I must say they are very professional, easily approachable, and quite efficient. I received the offer in 2 weeks. they have only asked for relevant documents to the case. Thanks and definitely looking to do more business with them.
August 2, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Excellent service from the Foundation…
Excellent service from the Foundation team especially our BDM Keith Jones who always goes above and beyond to help.
July 26, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Dream team. We shoot. We Score!
Patrick Ogrigri picks it up, helps you to shape and shine the case, hands it off to the fantastic Rob Dickinson in underwriting.
Dream team. We shoot. We Score!
July 24, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Foundation
Foundation, provide a quick and efficient process from application to offer. Receiving the offer within 10 days. Amazing service from enquiry through to the underwriting team,
July 25, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Great criteria and underwriting!
June 21, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
We love the direct communication with…
We love the direct communication with the underwriter, how refreshing.
Thank you Foundation Home Loans for realizing its not rocket science!
Why cant other lenders do the same.
June 13, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Excellent service and support
Excellent service and support, everyone at Foundation Home Loans really pulled together to help get my clients mortgage offer.
Cannot thank everyone enough for their efforts.
May 24, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Sarah was really efficient.
May 10, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Mortgage Broker Review
As a Mortgage Broker, Foundation are a pragmatic, common sense lender for those querky cases. BDM is brilliant
April 26, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Customer service department was very…
Customer service department was very helpful with my queries.
The phone was answered quickly too.
April 9, 2023
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
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