Fowlers Motorcycles Reviews 150

Great customer service, was very impressed with the assistant that helped me,her knowledge was extensive. Came away with exactly what I wanted. Thankyou very much

very poor customer care, staff not interested in sorting out any problems , they dont keep you imformed, took my brand new triumph street triple for service and rear tyre change due to puncture, they completed work after i caused a fuss, then gave my bike back to me covered in bird mess. i will not be using this company ever again, and will be taking my bike elswhere for servicing and repairs. why would i use them again?

Initially thought they were top tier when I bought my bike from them brand new, obviously I was wrong and it's only good service when you spending the big bucks.

My bike had to go in for damage repairs, it's been two weeks now and I've called them almost every day for an update, I still do not know how much it will cost, I still do not now how much longer it will take to be repaired, if the parts have been ordered or if this will take any longer. I have been given zero information over 2 weeks and every single time I call I get told it's not a problem and that they will call me back the next day. (Spoiler they never do) I also said if it's easier for them to reply with just an email then just so I know where I stand as I need my bike for work commuting I'm now stuck with taking Busses and Ubers in emergencies.

This is actually beyond ridiculous that after 2 weeks I can't be given a quote, a date or even an estimate.

I tried calling now (Saturday) when they're still open and sat on hold for almost 20 minutes listening to a dial tone and no response.

The service is actually appalling, I never write a bad review, so this just highlights how bad this has been.

Please sort this out.....

Love the alfresco dining, great bikes and first class sales persons

I bought a 2015 CBR650F from Fowlers. The staff were wonderful and the bike has brought me so much joy since. Fowlers only keep the best of the part exchanges that they receive each year and it shows. My bike is so special and has been a superb since I brought it 8k miles ago, (pre Covid).

I also love the alfresco facilities that Fowlers erected in the car park due to the Covid19 restrictions. It is an absolute pleasure to sit having a drink watching the motorbikes arrive and leave. I can barely stop myself humming "siiting on the dock of a bay".

Finally, they have rearranged the gear ranges during lockdown and now the ladies section is next to the changing rooms. Yippee!!! :) . Could it get any better?

Web orders for Pan spares.
Website very easy to use.
All parts sorted and bike rebuild (or so I thought) discovered I had lost a pin bolt, bike already booked for MOT.

Phoned to clarify shipping times before I ordered, just to see if I needed to cancel MOT, and Penny who answered the phone couldn't have been more helpful.

Part arrived next day (5 days quicker than my local redwing dealer could offer), bike all back together whilst we still have good weather.

WILL DEFINITELY BE USING FOWLERS AGAIN!!

One happy grumpy old biker here :)

Cant belive a friend who i. With has just had a bike serviced.....gone home checked oil and well below level .
When he told the reception. They asked him to bring the bike in ...With oil below the min level ......or they would visit to check .....They wouldn't give him any oil as if he wasn't belive. I've typed this on his behalf ..

Really great for mail order parts and the choice of delivery, dpd or Royal Mail is great. Quick despatch time even for aprilia parts that aren't in stock, if it's in stock usually next day delivery. Haven't used anyone else for for 10 years.

I have been using Fowlers for parts for a number of years. The staff are always happy to help and do their utmost to find parts for older or more obscure bikes, even if it means digging around in their old library of parts catalogues.
Prices are always competitive and delivery is prompt.
Thank you Fowlers.

I have previously reviewed Fowler's spares operation as 5*--for speed and stocking accuracy.
All good things come to an end.
I ordered a sole O ring that was shown as in stock.After I received an invoice and a note of dispatch I subsequently received a communication that said they didn't have the item.These things happen but I didn't get notification till the day I expected it to arrive.
Odd I thought to get an invoice and e mail of dispatch in this situation. The explanation is contained in the following E Mail extract. ie Comms re posting are automatic and appear unrelated to any real activity. Go figure---

" Please Note: this message supersedes any other message you may have received - you may have been sent an order confirmation or despatch/shipment notification regarding the item/s shown above - these are automatically generated and should be disregarded. Any other items on the order will have been sent unless advised otherwise."

Please accept our apologies for any inconvenience this may have caused you.

Purchased my Yamaha XV 950 Racer 2018. Paid approximately book price but had expensive extras fitted by previous owner. From start to finish my new purchase was dealt with by Ben a friendly and professional member of Fowlers staff. Can't fault my experience and would definitely buy from them again as I was made to feel a valued customer.

Extremely bad service and customer care, I couldn't book in and go to my services as they all fell during the period of us being in a global lockdown and under government laws we weren't allowed to leave the house unless we were a key worker, yet I wasn't working at those times

So now I've needed a repair they won't do it under warranty based on missing those services and want to charge me £320+ for an ignition switch

Absolutely diabolical service and care

Avoid service dept
Fowlers destroyed my son's £4k new 125cc bike with 3k miles on. Booked it in for repair under warranty but after 3 months waiting we were contacted and it was ready to collect but would have to pay 0 £800 for their services?
Once paid up I was taken outside thier workshop and shown a pile 100 bits of rusty scrap. These b#@%&€$s had left it outside over the winter not covered up etc. Utter disregard for peoples property. Up to that point my family (all bikers) had bought dozens of bikes and other items from them but, never again!
Don't trust them with your pride and Joy!
The scrap was sold for £50.
My Wife and Daughter worked for Steph Fowler at her home the time!
A Manager called me after another bad review I posted but, didn't apologise or care less.
Steve Thorogood

Just see all the lies below will explain every thing to you.
They've showed total disregard for a bikers property.
Showed no good will or respect
to a long term customer.
Looking after a 3k (milage)
Total lies by Fowlers why did they inform us it was good to go etc. Our receipt showed for a repair ?
The service desk guy told us because the second service was missed by 20 miles so Honda void the repair under warranty?
The Bike was not damaged came in for a minor electrical repair!
We've the AA Breakdown report showing minor electrical fault but they (AA) didn't stock parts and as a low mileage bike (3k) it should be returnd to the dealer for a repair.
Yes we should have sued Fowlers But we were not in a financially able to do this at the time.
The campaign to warn others will now increase as now retired.
Facebook looks interesting idea!
ARE YOU BOOKING A REPAIR OR SERVICE AT FOWLERS ? BE CAREFUL YOU'VE BEEN WARNED!

Albeit over the phone, they are very very helpful guys, friendly, knowledgable and they did exactly what they said they would...The price was good too, so overall very happy...will certainly trade with them again.

I bought a triumph 800 XRt from Fowlers Motorcycles in Bristol just before Christmas. I dealt with a salesman in the Triumph department called Derek. I found Derek to have a nice relaxed approach yet does not lose focus on the sale or the customer experience. During the sales process Derek had to call me back many times to confirm details and paperwork which is normal in any sales process. The times Derek said he would call me he did. He also made every extra effort to get the bike ready for courier collection on Christmas Eve and as we know Covid has made things difficult but he managed it.
At final point of sale he said to me he would call me on the 31st to see how I was getting on with the new bike and a courtesy call follow-up. Derek did indeed call on the 31st as promised. Derek is the kind of sales guy I like to deal with as he listens to what the customer wants and does not get on with a load of sales blurb. Some people need the sales blurb and that’s fine too but my point here is that Derek quickly assesses who he is selling to and knows how much additional information they need if any.
He knows his product, is an asset to Fowlers business and is a pleasure to do deal with.
Thank you Derek... regards andy

My wife brought a second hand Triumph 2016 which was immaculate, after a month or so the indicators started to work intermittently, I took the bike to Fowler’s as they are my nearest Triumph dealers.
I was told it was the main wiring loom and it would need to be replaced, after a short panic when I saw the price of a new loom, Nick the warranty’s manager contacted me and said he would speak with Triumph on my behalf.
The bike wasn’t purchased new or second hand from Fowler’s but they never tried to fob me off.
To cut a long story short Nick and Triumph came up trumps and replaced all the damaged parts on the four year old bike for free.
They did a brilliant job, removing the rear swing arm to get the wiring under it rather than taking the short cut and routing the wires around it.
Nick kept me fully informed at every stage and the mechanics did a brilliant job.
Thanks to Nick, the service team and Triumph for sorting out the problems on this four year old Triumph for free.
Brilliant service.

Awful after sales service from jobs not done correctly to damage and lies. I would avoid using this place at all costs! Incompetent service manager doesn’t help . Management need to stop trying to protect him and get someone that knows the business and how to look after customers so they return ! Talk to your own staff, as many agree and have told me their thoughts so if a customer knows then surely senior management know !! Terrible and dangerous work done to our bike. Avoid !

We completed a 7 hour round trip to purchase a bike from here and was worth it, customer service was brilliant. My husband and 7 year old were in heaven surrounded by so many bikes

In the past year I have bought a brand new bike, had the bike serviced, bought serviceables for other bikes and had breakfast at fowlers giving me enough experience to write a fair review and to be honest I'm a bit disappointed.

The staff are brilliant, very friendly and helpful, they don't just stare at you like other places. I felt very welcome walking around and chatting to the people that work there. The breakfast was also very good, the eating areas and toilets etc were clean and kept up together. At the time of having my bike serviced there were a lot of covid measures in place and they handled them well.

Now the bad bits, first of all very bad. So I had fowlers do the first service on my bike and they used a semi synthetic Silkolene oil. My main concern was that in the bikes manual it clearly states fully synthetic only. I didn't realise this until I got home and I raised it with them over email, my main point being I didn't pay for a Yamaha dealer to service my bike and not have Yamalube put in the bike. Maybe I was wrong to assume this? I then mentioned the fact that only fully synthetic is supposed to be in the bike as stated in the manual and they told me it was fine and that semi synthetic is better suited to our climate which is a load of rubbish. I even emailed Yamaha who replied saying only fully synthetic should have been used. Fair one to fowlers though they offered to change the oil however that would have involved another 140 mile round trip so I countered and said just sell me some Yamalube cheap and have it posted to me which they said no to, that annoyed me a lot as I had to pay an extra £60 for the correct oil. I mentioned this to a mate who also bought a brand new bike from them and before he signed the deal he spoke to the salesman about my story and asked if the right oil would be put in his bike, the salesman replied with something along the lines of "I've tried talking to them in the workshop but they just do what they want."

Now my second gripe, I recently went to order parts online from fowlers and the prices were extortionate compared to what I previously payed when I bought parts from them earlier in the year. I emailed the parts department to ask why this was and if it was cheaper to ring them and order parts. One week later, no reply, it was a good £400+ parts order as well.

So to sum up, Fowlers is good for a trip out on the bike, have breakfast and a chat. Anything else, go to a professional dealership like Crescent.

Recently took delivery of a 2017 GSXR 1000 and the deal was done over the phone with the minimum amount of hassle. Simon Miles was very helpful and kept me up to speed the whole way. The bike was delivered by a very polite van driver and all done with social distancing. The only downside to the whole experience was the service book was not stamped. This now means the book has got to be returned in the post for something that should be routine. This, I have to say, will not put me off using Fowler’s again despite them being over 90 miles from home.