Fowlers Motorcycles Reviews 150

Disappointed with Fowler’s, been spending my money in their shop for a long time, I am exempt from wearing a face covering on entry was challenged, told the young lad I’m exempt, to be asked to prove why I am exempt, they are in breach of the discrimination act, I messaged them direct and they ignored me, so il leave them this review, Fowler’s you need to teach your staff about the discrimination act and Equality act what your doing is illegal,I won’t be using your shop anymore, il go up the road to Meredith’s or drive over to Midwest where people with hidden disabilities will be welcomed

I did a “recce” of the 3 main Triumph dealers within 50 miles of home for my 500-mile 1st service of my Bonneville Speedmaster; a very low mileage, over 2 years old (“as-new”) bike, which I purchased privately. Fowlers seemed to have it right; lots of space, great facilities, “Harry’s Airstream Diner” on-site with seating in gazebos well socially distanced, and an excellent one-way system in each showroom ensuring customer safety with face-masks handed out, and gels/wipes at entrance and exit points. We negotiated a deal on the service price; (the cheapest amongst the network dealers available to me - thanks Chris), and I was booked in with a 3-week lead time as a “Waiting slot” from 8:30am on Thursday morning. An oil leak developed on my way in to the service; Joseph booked me in, and called me after an hour and advised that the oil leak was diagnosed as being due to Stator oil seal that had blown at 485 miles (an unusual fault). No spares on site, but Joseph would try for completion mid next week, so I caught the train home. Nick in Service spoke with Triumph, and haggled a warranty repair for me. Parts were delivered Monday following, bike was repaired, serviced, and valeted the next day, and collected Wednesday. Result! My thanks to Fowlers and particularly to Nick, Joseph and my service technician (J.Side), for an excellent outcome, and my sincere thanks to Triumph UK for their generous support in providing a warranty repair beyond their obligations. Well pleased….and I will be back.
Alan Eastough 16th Sept 2020

Booked my bike in for an MOT at 8.30 because I was told it would be straight in to the workshop and I needed to be away by 10.00. Only after I pointed out that my bike was still outside at 9.30 did they take the bike in. I wasn’t told there would be a delay when I arrived and there was no apology for the delay. That’s not what I would call customer service - extremely disappointed

My husband and i visited you after you had reopened your store during the lockdown process. I just wanted to highlight the effort you have gone to to minimise risk to both your staff and customers. You provided, hand sanitiser and masks to all customers. The store was clearly marked with arrows to allow customers to walk around the store at a safe distance. Thank you

The item I ordered wasn't suitable and this was through no fault of this company. Even during the current crisis and many people working from home or furloughed, this company responded quickly, courteously and processed a refund without issue.
I'd highly recommend them and wouldn't hesitate to use them again.

I found an advert for a second hand Honda Forza 300 just before the lockdown. As it was just the bike I was looking for and after chatting it through with Ben I put down a deposit. The service I received from Ben was friendly and helpful.
As they were managing to keep their service dept partially running the Honda had a check up last Monday and it was delivered Wednesday. The bike was just as described.
I look forward to a trip to Bristol to meet the team when life gets back to more normality. Paul Gardner. Weymouth

Easy to use website with part diagrams
Not over inflated P&P charges

Fowlers a long establish Bristol motorcycle dealership was very good helping with my purchase of a Triumph bike I have to give them a 5 star. The team on the Triumph department is very helpful especially Phil who couldn’t do enough to help with communication in keeping me updated on what’s happening, sorting out payment and right up to home delivery.

I recently purchased a motorcycle from the very helpful sales team, only to be let down by the service department. As this was the third time that I experienced problems with the service department I feel compelled to call them out. Poor service and a lack of care.
The first time they 'fouled-up' I received my new motorcycle with the wrong plates. The second foul-up involved collecting my bike which was being repaired on warranty only to discover a gash across the engine cover! And more recently, I purchased a used motorcycle which had not been serviced as per the service manual. I also only received one key with the bike.
Poor service and a lack of care.

Bought my Triumph Street Twin from Mike Tomlins. Top service from Mike and the service team for the 1st service. The bike is awesome and so glad the guys let me test the two bikes I was interested in. Made the whole process very easy. Would recommend them every time.

I've bought 3 bikes from Fowlers in the past few years and have always been impressed with their helpful, friendly service. As a female who is fairly new to motorbiking it can be quite daunting but I have never felt condescended or dismissed because of my gender or experience. Would happily buy another bike from them and would recommend to anyone.

I ordered a battery, it was delivered the next day and will happily order from you again.

Ordered some parts at the begining of December,estimated 13th December.Went to collect parts on 16th December,parts not arrived.Told that the new estimate is 10th Febuary 2020.waste of time (Blamed Honda nothing they can do)

Went to collect my bike yesterday and must've picked the most miserable and arrogant person in the shop to talk to, he was very abrupt after my special trip from cwmbran to Bristol to tell me no he couldnt get the bike and that he was busy upstairs and didnt have time to stop and talk, this is after I rang them Saturday to check it was okay to collect, bearing in mind this bike has been in with them since october for a recall.
I would add the young lady I them spoke to was very helpful and the service team has always been really nice, but this guy doesn't deserve to be in a job where hes dealing with general public, get a job in a factory if you don't want to be polite in your work because he was very unprofessional ( rant over).

FS1 Diode and locating the part number and placing an order..

I had a web chat with Graham from Fowlers about a diode for an old FS1. I can't praise his efforts too much. I had been in touch with lots of FS1 parts specialists not only in the UK but also in Europe. Within a couple of hours he had found the part number (3K78198000) and told be they could be back ordered from Yamaha. Brilliant Service happy to recommend them

A really good and easy experience. I wanted to purchase a Triumph from them and met Mike T. I told him what I wanted and then gave him the first problem, which he didn’t apparently see as an issue. From then on plain sailing. Mike answered all my questions and made the process totally painless. Thanks for the care and attention.

Went to Fowlers to purchase a new vespa. The service from Dom was amazing, very professional and friendly . Our experience was first class. Would definitely recommend Thank you very much.

My bike has been in for repairs and i was quoted 1035 to repair it and the bike back 4 days later.1 month on i still haven't got it and they have ordered parts without even calling me or give me a new price update.ive called 2-3times a week for updates.worst of all i was told 3 weeks in they got all the parts be ready the following day.the day came they told me i needed a new wheel which i was well aware of the week before,when i got the call i was told another 3-5 working days which has caused nothing but inconvenience and loss of work 4 days on im being told there waiting for a few parts.this is absolutely disgusting and i expected this from a smaller garage not Fowlers.i wont ever use fowlers for repairs again nor recommend them.

My husband and I went for a trip to Fowlers, and of course a motorcycle caught our eye!! We were greeted by Ben Haines when we asked if he could bring a bike ( thee bike) out to sit on.
Ben was very courteous and knowledgeable without being over powering. We decided to have a test ride but not for over a week, he recommended a deposit to hold the bike as he didn't want us to loose it. The rest is history as Ben went through all the financial options and explained everything available. So to be honest it was as always a good service and we can't thank Ben and the team enough. We have bought a few bikes from Fowlers and the team has always treated us well.. Thank you Debbie and Paul Harmon

I have been using fowlers for many years now and always found the staff are very helpful.
Prices aren't always the best but always good quality.