Frames.co.uk Reviews 45,791

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like custom-made frames and mounts are precisely cut and well-constructed, enhancing their artwork beautifully. The delivery service is frequently highlighted for its speed, secure packaging, and prompt communication, with many reviewers receiving their orders well before the estimated dates. People also appreciate the excellent customer service, describing it as responsive and helpful, even when issues like damaged items or order changes arise. However, some customers experienced dissatisfaction with the quality of certain frames, describing them as flimsy, difficult to assemble, or easily scratched. A few reviewers also encountered issues with delivery, such as missing packages or frames arriving broken due to courier mishandling. Additionally, a small number of people were not happy with the ordering process when requesting non-standard dimensions, finding that their specific requirements were not met or that the conversion to standard sizes led to incorrect product dimensions.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the quality, customisation... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the excellent... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and quick delivery... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and personal touch.... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the ease of ordering, with... See more

Based on these reviews

Rated 5 out of 5 stars

I make picture frames for a hobby and decided to make them look better by getting mounts for the pictures . I have order 2 lots of mounts of this company and love it . Put in your dimensions and te... See more

Rated 5 out of 5 stars

I’ve ordered from this company on multiple occasions and haven’t been disappointed yet. As a cross stitcher - pre made frames don’t always fit. This company have made custom made frames and mounts w... See more

Company replied

Rated 5 out of 5 stars

great choice and good delivery time. Frame arrived well packaged and as expected. Only problem is that the "glass" is very reflective. My fault as didn't order the better non reflective finish. I'll r... See more

Company replied

Rated 5 out of 5 stars

The very large frame I ordered arrived in very nice condition, well packed. It was cut very precisely, and painted nicely. I hate the little metal tabs that keep yhe back of the frame in place, one o... See more

Company replied


Company details

  1. Picture Frame Shop
  2. Home Goods Store
  3. Interior Designer

Information provided by various external sources

Frames.co.uk are one of the UK's leading manufacturers of made to measure picture frames. Customers can enter the size of their artwork and choose from thousands of different frame and mount combinations at up to 55% off highstreet prices. Trading for over 23 years, their experienced picture framers are able to manufacture and deliver frames as quick as next day to the UK and Europe. The company accepts payments via all major credit and debit cards and also offers payments through PayPal and PayPal Credit.

Fast Delivery to UK & Europe From Free

Free next day delivery to England & Wales when you spend over £50.

There are no delivery costs to England & Wales when you spend over £50.00. There are no delivery costs to Europe when you spend over £75.00. Some postcodes are excluded, see https://www.frames.co.uk for full terms and conditions.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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Rated 5 out of 5 stars

Used this company quite a few times and…

Used this company quite a few times and have had very good service and products have been great .

February 18, 2026
Frames.co.uk logo

Reply from Frames.co.uk

We're happy to hear that you've consistently had very good service, and that our products have been great for you. We appreciate your continued support!

Frames.co.uk

Rated 5 out of 5 stars

Great product

Great product, swiftly delivered.

February 17, 2026
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Reply from Frames.co.uk

We appreciate you sharing your experience! We're glad you received a great product with swift delivery; thank you for your positive feedback.

Frames.co.uk

Rated 3 out of 5 stars

The frame is very good but not the wall mounting.

The frame is very good. Thank you. The problem is the wall mounting. You supply nails with heads that are too small, so they fall through the holes in the wall mounting. This is the 2nd time I have reported this, so I was disappointed that this problem was not put right after my first report a year or more ago.

February 18, 2026
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Reply from Frames.co.uk

We appreciate your feedback and are glad you like the frame. We're sorry the nail heads are too small for wall mounting and that this issue persists despite your previous report. We are sourcing new nails to prevent this inconvenience in the future.

Frames.co.uk

Rated 5 out of 5 stars

No hesitation to recommend frames.co.uk

Really efficient website and quick delivery even for custom made items. I had no hesitation recommending frames.co.uk to a local art group.

February 14, 2026
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Reply from Frames.co.uk

We're glad our website was efficient and the delivery quick, even for custom items. We appreciate you recommending us to your local art group!

Frames.co.uk

Rated 5 out of 5 stars

Delighted with the service and my…

Delighted with the service and my bespoke frame was delivered beautifully packed . More importantly, my poster looks fabulous in its new frame.

Many thanks for your great service

February 24, 2026
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Reply from Frames.co.uk

We're delighted to hear you are pleased with our service and the beautiful packing. It's great to know your poster looks fabulous in its new bespoke frame. Many thanks for your positive feedback!

Frames.co.uk

Rated 5 out of 5 stars

Ordered one day and came the next.

Ordered one day and came the next.
Great service

February 17, 2026
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Reply from Frames.co.uk

We're happy to hear that you received great service and your order arrived so quickly! We appreciate your positive feedback very much.

Frames.co.uk

Rated 5 out of 5 stars

Quality to delivery was all good


Quality to delivery was all good

February 25, 2026
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Reply from Frames.co.uk

We're happy to hear that you found both our quality and delivery to be satisfactory. We appreciate your positive feedback a lot!

Frames.co.uk

Rated 5 out of 5 stars

Excellent service, good product.

Excellent website, easy to choose frame and mount, both size and colour, and you can upload your picture to see what it looks like. Good communication. Quick service and well-packaged.

February 17, 2026
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Reply from Frames.co.uk

We're happy you found our website excellent and easy to use for choosing your frame and mount! It's great to know you appreciated the picture upload feature, good communication, quick service, and well-packaged delivery.

Frames.co.uk

Rated 5 out of 5 stars

Excellent Made to Measure Service

Frame made to exact measurements- cheers.

February 24, 2026
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Reply from Frames.co.uk

We're happy to hear that the frame met your exact measurements! Thank you for your positive feedback; we appreciate it a lot.

Frames.co.uk

Rated 5 out of 5 stars

Fab company

Fab company! Lovely frame! Quick delivery! Thank you

February 17, 2026
Frames.co.uk logo

Reply from Frames.co.uk

We're happy to hear that you love the frame and appreciate our quick delivery. Thank you for your positive feedback; it means a lot to us!

Frames.co.uk

Rated 5 out of 5 stars

Great service

Great service. Quick

February 16, 2026
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Reply from Frames.co.uk

We're happy you had an excellent experience!
Frames.co.uk

Rated 5 out of 5 stars

Reliable company

This is a reliable company, they are very responsive to communications and clear on pricing and delivery. Products are reasonably priced and well made. Recommended.

February 26, 2026
Unprompted review
Frames.co.uk logo

Reply from Frames.co.uk

We're happy to hear that you found our company reliable and responsive! We're also glad our pricing and delivery were clear, and that you appreciate the quality and price of our products. Thanks for the recommendation!

Frames.co.uk

Rated 5 out of 5 stars

An excellent experience dealing with…

An excellent experience dealing with this company. The frames and mounts are lovely and good quality. The description and pictures on the internet were accurate. Easy to order and delivery was good.

February 23, 2026
Frames.co.uk logo

Reply from Frames.co.uk

We're happy you had an excellent experience! It's great to hear that you found the frames and mounts lovely and of good quality, and that the ordering and delivery process was easy and good.

Frames.co.uk

Rated 5 out of 5 stars

Great frames at a great price

Great frames at a great price, and a quick turnaround. I would definitely recommend Frames.co.uk and will undoubtedly be back for more picture frames in the near future.

February 23, 2026
Frames.co.uk logo

Reply from Frames.co.uk

We're happy to hear that you had a great experience with our frames and quick service. We appreciate your recommendation and look forward to serving you again soon!

Frames.co.uk

Rated 1 out of 5 stars

understood from web site that mount…

understood from web site that mount included card backing and sleeve of plastic to mount poster. In fact just received a flimsy border to go around poster,
Asked for money back but no reply.

February 23, 2026
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Reply from Frames.co.uk

Thank you for your recent order for a card picture mount, ordered from this section of the website.
We have never supplied a card backing or plastic sleeves when ordering decorative card mounts only, and nowhere on the site is this mentioned.

We did receive your emails and answered them promptly, and even got a response back from you.

We explained that you had ordered a card picture mount, not a picture frame from the website and this is the item received.

Kind regards
Frames.co.uk

Rated 5 out of 5 stars

Very impressed with frames.co.uk

Very impressed with frames.co.uk. Custom-made to perfection, quick delivery and great price, would definitely use them again

February 23, 2026
Frames.co.uk logo

Reply from Frames.co.uk

We're very impressed you're happy with your custom-made frame! It's great to hear about the quick delivery and great price. We appreciate your positive feedback!

Frames.co.uk

Rated 5 out of 5 stars

Very quick dispatch and quality

Very quick dispatch and quality

February 14, 2026
Frames.co.uk logo

Reply from Frames.co.uk

We're happy you received your order quickly and appreciate the quality. We appreciate your positive feedback a lot!

Frames.co.uk

Rated 5 out of 5 stars

Quality service let alone product.

Quality service let alone product. Just buy and wait. Don't worry when the frame arrives. They have not sent you the wrong one. Just packaged it WELL!!

February 22, 2026
Frames.co.uk logo

Reply from Frames.co.uk

We're happy to hear that you received quality service and product! We're glad our packaging met your expectations and appreciate you sharing your positive experience. Thanks for your feedback!

Frames.co.uk

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