Every interaction with this company has been an easy and professional level. Their technicians are well trained and helpful, and they listen to what you have to say. Hearing aids are challenging to us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
Company replied
The staff and service provided was excellent. Very informative and explained in laymen’s terms. The whole experience was so easy and relaxed and the hearing aids provided have made life so much more e... See more
Company replied
I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had book... See more
Company replied
Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polite and skilled staff
Receptionist and clinician were both polite, informative and respectful.
The testing was thorough and professional.
Diagnosis and treatment options, with financial costs, were clealy presented.
January 22, 2026
Reply from Freedom Hearing
Hi Astrid,
Thank you for your thoughtful feedback. It’s great to know the testing was thorough and that your diagnosis, treatment options, and associated costs were clearly explained.
We truly appreciate your kind words.🙂
Kind regards,
Orlando
The Freedom Hearing Team
Good service
January 13, 2026
Reply from Freedom Hearing
Hi Malcom,
Thank you for your feedback. We’re pleased you were happy with the service.
Kind regards,
Orlando
The Freedom Hearing Team
Great customer service
January 4, 2026
Unprompted review
Reply from Freedom Hearing
Hi Stephanie,
We really appreciate your feedback and are glad you had a great experience with our team.
Kind regards,
Orlando
The Freedom Hearing Team
Always keeping up with your patients…
Always keeping up with your patients through phone calls,making sure you haven’t ran out of batteries for your hearing aids. Very helpful when at surgery.
January 13, 2026
Reply from Freedom Hearing
Hi Leonard,
We really appreciate your lovely comments. We’re so pleased to hear you value our follow-up calls and support.
Thank you for your continued trust in our team.
Kind regards,
Orlando
The Freedom Hearing Team
Very professional and honest assessment
The audiologist was very professional in her approach; explaining each aspect of the testing process and the results.
I felt very confident in her assessment and never felt that I might be pressured into buying hearing aids.
I highly recommend Freedom Hearing for a hearing assessment if you after a reliable and honest report.
January 21, 2026
Reply from Freedom Hearing
Hi J. Williams,
Thank you for your thoughtful feedback. It’s wonderful to know you felt comfortable, well informed, and confident in the assessment process.
We sincerely appreciate your recommendation.🙂
Kind regards,
Orlando
The Freedom Hearing Team
Hearing Test A Positive Experience
I found the Clinician at Freedom Hearing friendly and thorough and genuinely interested in my specific hearing requirements.
I got some very useful info on how best to use my hearing aids and how they work in different situations.
It was a positive experience that included testing and interesting conversation.
January 20, 2026
Reply from Freedom Hearing
Hi Ian,
We truly appreciate you sharing your experience😊. It’s wonderful to hear you felt well looked after and received useful guidance on how your hearing aids work in everyday situations.
Kind regards,
Orlando
The Freedom Hearing Team
Great people.
January 19, 2026
Reply from Freedom Hearing
Hi Leonard,
Thank you for your kind words. We’re so pleased you had a positive experience with our team.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Patrick,
Thank you for your feedback. We’re glad to hear everything went well with your fitting.
Kind regards,
Orlando
The Freedom Hearing Team
Excellent service
Excellent service. appointment commenced as scheduled. The technician covered my work history and hearing experience.
The testing process was easy to follow and quite quick.
I was provided advice on the best hearing options to suit my needs. Great professional service.
January 19, 2026
Reply from Freedom Hearing
Hi Greg,
Thank you for taking the time to share your experience. We’re so pleased to hear the assessment process was smooth and informative, and that you were provided with clear advice on the best hearing options for you.
Thank you for your support and trust in our team🙂.
Kind regards,
Orlando
The Freedom Hearing Team
Excellent Customer Service
Excellent Customer Service, appt. on time, information explained well, not hurried.
January 16, 2026
Reply from Freedom Hearing
Hi Merilyn,
Thank you for your wonderful feedback. We’re so pleased to hear your appointment ran on time and that everything was explained clearly without feeling rushed.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Brian,
Thank you for your kind words. We’re so pleased you were happy with the service.😊
Kind regards,
Orlando
The Freedom Hearing Team
The consultant was very professional
The consultant was very professional, friendly and most helpful.
January 15, 2026
Reply from Freedom Hearing
Hi Phillip,
Thank you for your kind feedback. We’re so pleased to hear you found your consultant professional, friendly, and helpful. We truly appreciate your support.
Kind regards,
Orlando
The Freedom Hearing Team
A team of caring and friendly professionals
A team of caring and friendly professionals who go above and beyond to ensure customers are informed with every aspect of the process.
January 8, 2026
Reply from Freedom Hearing
Hi Silvestre,
Thank you for your wonderful feedback. We’re so pleased to hear you found our team caring, friendly, and thorough throughout the process.
Kind regards,
Orlando The Freedom Hearing Team
Caring
Caring, no rush, explained everything in easy language and showed how the hearing aids and microphone worked etc. very professional.
January 14, 2026
Reply from Freedom Hearing
Hi Allen,
Thank you for your kind words. We’re so pleased to hear you felt comfortable and well supported during your visit.
Kind regards,
Orlando
The Freedom Hearing Team
I arrived early for my appointment &…
I arrived early for my appointment & the lady said "be with you in a minute" & she finished what she was doing straight away. She was very helpfull showing me how to clean & replace items on the aids
January 13, 2026
Reply from Freedom Hearing
Hi Ross,
Thank you for your lovely feedback. We’re extremely pleased to hear you were looked after promptly and that our team could show you how to clean and replace the parts on your hearing aids. We truly appreciate your kind words.
Kind regards,
Orlando
The Freedom Hearing Team
Nice start to NewYear
Nice friendly Welkom on reception and very nice conversation with stuff and
Very good explanation about hiring products thanks again
January 13, 2026
Reply from Freedom Hearing
Hi Jan,
Thank you for your kind feedback. We’re so glad you felt welcomed by our reception team and enjoyed your visit with us.
We appreciate your support and look forward to assisting you again at your next visit.
Kind regards,
Orlando
The Freedom Hearing Team
I've been going through freedom hearing for my industrial deafness claim and they have helped me all the way through. From testing to outcome and now ongoing testing and supplying new hearing aids.
Friendly staff, no hassles, informative let me know what was wrong with my hearing and explained what can be done and what causes the problems too. Doesn't take much time out of your day,
December 10, 2025
Reply from Freedom Hearing
Hi Dean,
Thank you for sharing your experience. We’re so pleased to hear our team has been able to support you throughout your industrial deafness claim, from testing through to your ongoing care and hearing aids. Making sure the process is simple, informative, and stress-free is a high priority here at Freedom Hearing.
We appreciate your trust and look forward to continuing to support your hearing needs.
Kind regards,
Orlando
The Freedom Hearing Team
Amazing Staff and easy process.
Staff were very helpful through the process and made me feel comfortable. I honestly did not realise how bad my hearing actually was.
January 6, 2026
Reply from Freedom Hearing
Hi Rob,
Thank you for your kind feedback. We’re so pleased to hear our team made you feel comfortable throughout the process. It’s quite common for people not to realise the extent of their hearing loss, so we’re glad we could help provide clarity and support.
Kind regards,
Orlando
The Freedom Hearing Team
Excellent service thank you
December 19, 2025
Reply from Freedom Hearing
Hi Peter,
Thank you for your feedback. We really appreciate your support and are glad you had a great experience with us.
Kind regards,
Orlando
The Freedom Hearing Team
I will say every thing on the day was…
I will say every thing on the day was perfect and your technician was the best.
December 28, 2025
Reply from Freedom Hearing
Hi Gordon,
Thank you so much for your kind feedback. We’re delighted to hear everything went perfectly on the day and that you had such a positive experience with our technician.
Kind regards,
Orlando
The Freedom Hearing Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.