Every interaction with this company has been an easy and professional level. Their technicians are well trained and helpful, and they listen to what you have to say. Hearing aids are challenging to us... See more
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Review summary
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What people talk about most
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The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
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The staff and service provided was excellent. Very informative and explained in laymen’s terms. The whole experience was so easy and relaxed and the hearing aids provided have made life so much more e... See more
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I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had book... See more
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Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Freedom Hearing
Hi Phillip,
Thank you for trusting us!
Kind regards,
Orlando
The Freedom Hearing Team
Hassle free consultation
Hassle free consultation, staff were very friendly and professional
February 4, 2026
Reply from Freedom Hearing
Hi Gregory,
We really appreciate your lovely comments. It’s great to know you had a smooth consultation and felt well looked after by our friendly and professional staff.
Kind regards,
Orlando
The Freedom Hearing Team
Friendly service and clear…
Friendly service and clear communication with instructions for how to get the best results from the hearing aids
January 22, 2026
Reply from Freedom Hearing
Hi David,
We truly appreciate your comments. It’s wonderful to know our team provided friendly support and clear guidance to help you get the most out of your hearing aids.
Kind regards,
Orlando
The Freedom Hearing Team
The things I can hear now r amazing
The things I can hear now r amazing. And don’t even know that r there. Thank u
January 23, 2026
Reply from Freedom Hearing
Hi Robert,
We truly appreciate your lovely comments. It’s fantastic to know you’re hearing so many wonderful things again, and that your hearing aids feel so natural and comfortable to wear.
Thank you for sharing your experience.
Kind regards,
Orlando
The Freedom Hearing Team
the staff are very friendly and helpful…
the staff are very friendly and helpful and made it so easy to navigate
January 30, 2026
Reply from Freedom Hearing
Hi Brenda,
Thank you for your kind words. We’re so pleased to hear our team was friendly and helpful, and that they made the whole process easy to navigate for you.
Kind regards,
Orlando
The Freedom Hearing Team
blue tooth rechargeable hearing aids
Great friendly service from the Gawler S.A. Store, pleasurable staff, follow up hearing test before fitment of new hearing aids-First time user. I found the consultant awesome, friendly, helpful and guided me well in its care, use, cleaning and utilising the phone app. Reception was also friendly and helpful. The product is awesome, I have had hearing issues and Tinnitus for some time and the new hearing aids are so clear, easy to use and learning quick thanks to the guidance I was given at the store. 10*plus
January 30, 2026
Reply from Freedom Hearing
Hi Stuart,
Thank you so much for your feedback!😊 We’re delighted to hear you had such a great experience with our Gawler store and that our team made your first hearing aid journey a positive one.
It’s wonderful to know you felt fully supported as a first-time user, and that the guidance around care, cleaning, and using the app has helped you feel confident. We’re especially pleased to hear they’re already making a clear difference for your hearing and tinnitus.
We truly appreciate your feedback!
Kind regards,
Orlando
The Freedom Hearing Team
Every thing explained and questions…
Every thing explained and questions answered really well, friendly staff and very thorough explanation
January 29, 2026
Reply from Freedom Hearing
Hi Ian,
Thank you for your feedback. We’re so pleased to hear you felt well looked after during your visit.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi John,
We appreciate your kind words and are glad everything went smoothly for you. Thank you for your support.
Kind regards,
Orlando
The Freedom Hearing Team
Helpful and honest advise on…
Helpful and honest advise on cosultation. Prompt and friendly service from the receptionost to the audiologist.
January 21, 2026
Reply from Freedom Hearing
Hi Mariano,
We really appreciate your lovely comments. Providing honest guidance and friendly, efficient service across our whole team is very important to us. Thank you for your support.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Russell,
Thank you for your feedback!
Kind regards,
Orlando
The Freedom Hearing Team
Highly recommend
The staff are so friendly, knowledgeable and professional, always helpful and a pleasure to deal with.
January 20, 2026
Reply from Freedom Hearing
Hi Darren,
We truly appreciate your kind words. Providing helpful and professional service in a friendly environment is something we take great pride in. Thank you for your continued support.
Kind regards,
Orlando
The Freedom Hearing Team
Staff were very friendly and helpful
Staff were very friendly and helpful, nothing was to much trouble
January 20, 2026
Reply from Freedom Hearing
Hi Sharon,
Thank you for your kind feedback. We’re so pleased to hear our team was friendly and helpful, and that you felt well looked after.😊😊😊
Kind regards,
Orlando
The Freedom Hearing Team
Prompt service
Prompt service. The clinician was very helpful and knowledgeable. Did not overload me with too much information. Looking forward to to my next appointment for adjustment
January 23, 2026
Reply from Freedom Hearing
Hi Mark,
Thank you for your kind feedback. We’re so pleased to hear you found the service prompt and the clinician helpful and knowledgeable. It’s great to know the information was clear and not overwhelming. We look forward to seeing you at your next appointment.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi William,
Thank you so much!
Kind regards,
Orlando
The Freedom Hearing Team
The cruel were nice and friendly and…
The ladies in charge were nice and friendly and helpful. The desk lady was very helpful to other customers. Thank you Daniel
January 23, 2026
Reply from Freedom Hearing
Hi Daniel,
Thank you for your kind feedback. We’re so pleased to hear you found our team friendly and helpful, and that our reception staff were attentive to everyone. We truly appreciate your support.
Kind regards,
Orlando
The Freedom Hearing Team
Operating hearing aids.…
How to fit,care for and operate my hearing aids was explained very well.
Setting up the hearing aids was also explained well and when i left the appointment i was confident that i will have no problems operating and changing settings through the app.
January 23, 2026
Reply from Freedom Hearing
Hi David,
Thank you for your detailed feedback. We’re so pleased to hear everything about fitting, caring for, and operating your hearing aids was explained clearly. It’s wonderful to know you left your appointment feeling confident using your devices and the app.
Kind regards,
Orlando
The Freedom Hearing Team
My consultant/technician was quick
My consultant/technician was quick, efficient and very clear about all the do’s and dont’s to which I had to adhere. I appreciate that!
January 22, 2026
Reply from Freedom Hearing
Hi Ian,
Thank you for your kind feedback. We’re so pleased to hear your consultant was efficient and clear in explaining everything you needed to know. It’s great to know you felt confident with the guidance provided.
Kind regards,
Orlando
The Freedom Hearing Team
Very professional advice & treated me…
Very professional advice & treated me very kindly.
January 23, 2026
Reply from Freedom Hearing
Hi John,
We truly appreciate your lovely comments. It’s wonderful to know you felt well cared for and supported with professional guidance.
Kind regards,
Orlando
The Freedom Hearing Team
Great experience …
The lady was fantastic she explained everything clearly and could answer my questions.
January 16, 2026
Reply from Freedom Hearing
Hi Gary,
We really appreciate your lovely comments. It’s great to know you felt well informed and supported throughout your visit.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Scott,
Thank you for your kind feedback. We’re so pleased to hear everything went smoothly and that you had a great experience.
Kind regards,
Orlando
The Freedom Hearing Team
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