Every interaction with this company has been an easy and professional level. Their technicians are well trained and helpful, and they listen to what you have to say. Hearing aids are challenging to us... See more
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Review summary
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The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
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The staff and service provided was excellent. Very informative and explained in laymen’s terms. The whole experience was so easy and relaxed and the hearing aids provided have made life so much more e... See more
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I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had book... See more
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Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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staff excellent appointment was on time
February 11, 2026
Reply from Freedom Hearing
Hi James,
We truly appreciate your comments. We’re so pleased to hear you found our staff excellent and that your appointment ran right on time.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Richard,
Thank you so much for your feedback!
Kind regards,
Orlando
The Freedom Hearing Team
Easy to find and get into the office
Easy to find and get into the office, the process was quick and simple and the chap was very helpful. No fuss no bother.
February 3, 2026
Reply from Freedom Hearing
Hi Stuart,
Thank you for sharing your experience. We’re so pleased to hear the office was easy to find, the process was quick and simple, and that you found our clinician helpful.
Thank you for sharing your experience.
Kind regards,
Orlando
The Freedom Hearing Team
What?
Eugene is easily understood and explains in terms that are basic. I am very happy with the level of service.
February 3, 2026
Reply from Freedom Hearing
Hi Frank,
We truly appreciate your kind comments. It’s great to know Eugene communicated in simple, clear terms and that you’re pleased with the service you received.
Kind regards,
Orlando
The Freedom Hearing Team
Great advice and genuinely cares
February 8, 2026
Reply from Freedom Hearing
Hi Christopher,
Thank you for your kind words.
Kind regards,
Orlando
The Freedom Hearing Team
Friendly and proffessional service
February 6, 2026
Reply from Freedom Hearing
Hi Michael,
Thank you so much for your feedback!
Kind regards,
Orlando
The Freedom Hearing Team
Maria was very attentive and explained…
Maria was very attentive and explained everything
February 5, 2026
Reply from Freedom Hearing
Hi Joseph,
Thank you for your kind feedback. We’re so pleased to hear Maria was attentive and took the time to explain everything clearly for you.
Kind regards,
Orlando
The Freedom Hearing Team
There were no long waits for…
There were no long waits for appointments and the whole testing process was very easy. The results were clearly explained and helpful advice offered.
February 7, 2026
Reply from Freedom Hearing
Hi Trista,
We truly appreciate your comments. It’s great to know your appointments ran on time and that you found the testing process was easy and straightforward.
Kind regards,
Orlando
The Freedom Hearing Team
Hearing with Ease
Ted is very happy with the product. The people providing the service were professional and friendly. The premises was a pleasant place to visit.
February 6, 2026
Reply from Freedom Hearing
Hi Cheryl,
We truly appreciate your kind comments. It’s fantastic to hear Ted is happy with the product and that our team provided professional and friendly service.
It’s also lovely to know you enjoyed visiting our premises and found it a pleasant environment.
Kind regards,
Orlando
The Freedom Hearing Team
She explained things so well And…
She explained things so well And tried to set aids reallywell
January 30, 2026
Reply from Freedom Hearing
Hi Leslie,
Thank you for your lovely feedback. We’re so pleased to hear you had a smooth and positive experience.
Kind regards,
Orlando
The Freedom Hearing Team
I received a letter from Freedom…
I received a letter from Freedom Hearing and I made appointment to see them, 1st appointment I walked in I Notice how clean the office was I met the receptionist from word go they made me feel wonderful and the receptionist was fantastic then I met the doctor so helpful in every aspect I was overwhelmed how nice the doctor was towards me the doctor took her time with me.
LOOK I CAN GO ON and ON at the end of the day I highly recommend Freedom Hearing ⭐️⭐️⭐️⭐️⭐️ please do yourself a huge favour and make APPOINTMENT to see Freedom Hearing I did and I am the happiest person I have been in years…
February 5, 2026
Reply from Freedom Hearing
Hi Joe,
We truly appreciate your kind words. We’re delighted to hear how positive your experience was from the moment you walked through our doors.
It’s great to know you had a smooth consultation and felt well looked after by our friendly and professional staff.
We sincerely appreciate your recommendation.🙂
Kind regards,
Orlando
The Freedom Hearing Team
The clinician was excellent
The clinician was excellent. She answered all my questions and told me what to expect.
February 5, 2026
Reply from Freedom Hearing
Hi Barry,
Thank you for your kind feedback. We’re so pleased to hear your clinician was excellent, answered all your questions, and clearly explained what to expect.
Kind regards,
Orlando
The Freedom Hearing Team
It was a great experience though were…
It was a great experience though were very punctual and helpful thanks a lot
February 5, 2026
Reply from Freedom Hearing
Hi John,
Thank you for your lovely feedback. We’re so pleased to hear you had a great experience and found our team punctual and helpful.
Kind regards,
Orlando
The Freedom Hearing Team
Simple and polite procedure.
Simple and polite procedure.
Staff very well at explaining my hearing issues and a new device.
Left feeling glad that I went for my hearing test.
February 5, 2026
Reply from Freedom Hearing
Hi Robert,
We truly appreciate your kind words. It’s great to know you found the process straightforward and that our staff took the time to clearly explain your hearing results and new device.
Kind regards,
Orlando
The Freedom Hearing Team
The staff sooooo friendly and welcoming…
The staff sooooo friendly and welcoming and their knowledge is second to none. I can’t think of anything they need to improve on
February 5, 2026
Reply from Freedom Hearing
Hi David,
We really appreciate your wonderful comments. It’s fantastic to know our team’s friendliness and expertise made such a positive impression on you.
Your kind words and confidence in our service mean so much.
Thank you for your support.
Kind regards,
Orlando
The Freedom Hearing Team
My experience with freedom hearing was…
My experience with freedom hearing was very professional and the staff were extremely knowledgeable from start to finish I would recommend freedom hearing to anyone who has a problem with hearing and the product is high quality very happy
February 4, 2026
Reply from Freedom Hearing
Hi Graham,
We truly appreciate your kind words and recommendation. It’s great to hear you found our team knowledgeable and professional throughout your journey with us.
We’re especially pleased to know you’re happy with the quality of your hearing aids. Thank you for placing your trust in us.
Kind regards,
Orlando
The Freedom Hearing Team
Freedom were easy to deal with and…
Freedom were easy to deal with and communicated very well and the store was convenient to my home
January 28, 2026
Reply from Freedom Hearing
Hi Peter,
We truly appreciate your comments. It’s wonderful to know you experienced clear communication, an easy process, and the convenience of a store close to home.
Kind regards,
Orlando
The Freedom Hearing Team
Explained things perfectly clear
Explained things perfectly clear. Looked after my best interest not theirs
February 2, 2026
Reply from Freedom Hearing
Hi Russell,
Thank you for your thoughtful feedback. We’re so pleased to hear everything was explained clearly and that you felt your best interests were genuinely looked after.
Kind regards,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Anton,
We truly appreciate your kind feedback.
Kind regards,
Orlando
The Freedom Hearing Team
Caring about your hear loss
The help and support from your staff was excellent in me getting my hearing sorted out.
February 4, 2026
Reply from Freedom Hearing
Hi there,
We truly appreciate your kind words. It’s fantastic to know our staff were able to support you and make the process of improving your hearing a positive experience.
Kind regards,
Orlando
The Freedom Hearing Team
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