Every interaction with this company has been an easy and professional level. Their technicians are well trained and helpful, and they listen to what you have to say. Hearing aids are challenging to us... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
Company replied
The staff and service provided was excellent. Very informative and explained in laymen’s terms. The whole experience was so easy and relaxed and the hearing aids provided have made life so much more e... See more
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I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had book... See more
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Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Clear instructions for using my new…
Clear instructions for using my new hearing aids.
April 16, 2026
Reply from Freedom Hearing
Hi Paul,
Thanks for your kind comment! We’re glad to hear the instructions were clear and helpful.
Sincerely,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Kenneth,
Great to hear you had a positive experience. Thank you for your kind review.
Sincerely,
Orlando
The Freedom Hearing Team
My first visit to Freedom hearing and I…
My first visit to Freedom hearing and I found them very helpful and informative. I have had hearing aids for a long time and recently moved interstate and am glad I chose Freedom hearing
May 7, 2026
Reply from Freedom Hearing
Hi Nicholas,
We’re so glad to hear you found the team helpful and informative during your first visit. Thank you for choosing Freedom Hearing.
Sincerely,
Orlando
The Freedom Hearing Team 😊
informative and professional…
informative and professional presentation with a friendly attitude
May 4, 2026
Reply from Freedom Hearing
Hi Di,
We’re pleased to hear you found the team informative and professional. Thank you so much for your kind feedback!
Sincerely,
Orlando
The Freedom Hearing Team 😊
Staff on time, yes
Staff on time, everything explained, questions answered. Melanie was very helpful and her assistant explained the documents well.
May 6, 2026
Reply from Freedom Hearing
Hi Elizabeth,
It’s great to know the team was on time and helpful throughout your appointment. We really appreciate your lovely review.
Sincerely,
Orlando
The Freedom Hearing Team
On time Well presented Knows their job…
On time Well presented Knows their job and explained everything well Very happy to attend this appointment
May 5, 2026
Reply from Freedom Hearing
Hi Brian,
It’s great to hear you were happy with your appointment. We’re glad to hear the team was able to assist you with proficiency.
Sincerely,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Roland,
That’s lovely to hear. We really appreciate your kind words about our service and team.
Sincerely,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Gary,
Glad to hear everything was handled efficiently. Thank you for your review.
Sincerely,
Orlando
The Freedom Hearing Team
Genuine care with the service and the…
Genuine care with the service and the staff, everything was explained very clearly.
April 30, 2026
Reply from Freedom Hearing
Hi Nigel,
It’s wonderful to hear you felt genuinely cared for by our team. Thank you for your kind review.
Sincerely,
Orlando
The Freedom Hearing Team
The professionalism of the staff .
April 29, 2026
Reply from Freedom Hearing
Hi Thomas,
Thank you for your kind review. We’re glad you had a professional experience with our team.
Sincerely,
Orlando
The Freedom Hearing Team
The staff was very friendly and helpful…
The staff was very friendly and helpful and explained things to me in a carefully manner.
April 23, 2026
Reply from Freedom Hearing
Hi Norman,
Thank you for your lovely review! We’re so pleased to hear you had a positive experience and that everything was explained to you in a clear and helpful way.
Sincerely,
Orlando
The Freedom Hearing Team
I had my new hearing aids filtered…
I had my new hearing aids filtered yesterday from Vicky Lim , they are working great . I highly recommend Freedom Hearing .
Cheers Tony .
April 30, 2026
Reply from Freedom Hearing
Hi Tony,
Thank you so much for your lovely feedback! We’re really glad to hear your new hearing aids are working well and that you had a great experience with Vicky.
Sincerely,
Orlando
The Freedom Hearing Team 😊
the consultant placed me at ease
the consultant placed me at ease and made it easy to talk about my hearing. i had my hearing levels checked and she was able to explain everything so i understood.
April 29, 2026
Reply from Freedom Hearing
Hi Graeme,
Thank you so much for your kind feedback! We’re really glad to hear you felt at ease and that everything was explained clearly during your appointment.
Sincerely,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Maxine,
Thank you for your kind words!
Sincerely,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Ronald,
Thank you so much for your feedback!
Warm regards,
Salena
The Freedom Hearing Team
From the time I walked into the room…
From the time I walked into the room everything I needed to know about the use of hearing aids was explained in such a way I could understand how to get the best out of my aids.
April 9, 2026
Reply from Freedom Hearing
Hi Jenny,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience. We’re so pleased to hear you’re getting the most out of your hearing aids!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Anne,
Thank you for your lovely feedback!
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Keith,
Thank you so much for your feedback! Megan will be thrilled to hear your kind words.
Warm regards,
Salena
The Freedom Hearing Team
Staff and Service was very professional
The staff and service provided was excellent. Very informative and explained in laymen’s terms. The whole experience was so easy and relaxed and the hearing aids provided have made life so much more enjoyable being able to join in conversations etc
April 23, 2026
Reply from Freedom Hearing
Hi there,
Thank you so much for sharing your wonderful experience. It’s especially rewarding to know your hearing aids are making such a positive difference in your day-to-day life and helping you enjoy conversations again!
We look forward to seeing you again soon!
Warm regards,
Salena
The Freedom Hearing Team
The staff were so friendly and helpful…
The staff were so friendly and helpful in every way
April 23, 2026
Reply from Freedom Hearing
Hi Warren,
Thank you for your lovely feedback. We’re so happy to hear that you found our team friendly and helpful throughout your visit!
All the best,
Salena
The Freedom Hearing Team
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