Every interaction with this company has been an easy and professional level. Their technicians are well trained and helpful, and they listen to what you have to say. Hearing aids are challenging to us... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
Company replied
The staff and service provided was excellent. Very informative and explained in laymen’s terms. The whole experience was so easy and relaxed and the hearing aids provided have made life so much more e... See more
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I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had book... See more
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Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Freedom Hearing
Hi Maxwell,
Thank you so much for your feedback! We're glad to hear you had a smooth and positive appointment.
Warm regards,
Salena
The Freedom Hearing Team
Service was great and all was explaind…
Service was great and all was explaind very clear
April 13, 2026
Reply from Freedom Hearing
Hi Anthony,
Thank you for your feedback. We’re really glad to hear you had a great experience with our team!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Loreto,
Thank you for your feedback! We're glad to hear you felt welcomed by our friendly team.
Sincerely,
Salena
The Freedom Hearing Team
The clinician was friendly easy to work…
The clinician was friendly easy to work with, knew what she was talking about.
April 16, 2026
Reply from Freedom Hearing
Hi Lennard,
Thank you so much for sharing your positive experience with our team!
Warm regards,
Salena
The Freedom Hearing Team
Hearing aid yearly checkup
The girl who attended to me was very polite and respectful
She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me
She also arranged for a follow up appointment to ensure everything is working as it should
I couldn’t be happier
Thankyou
April 15, 2026
Reply from Freedom Hearing
Hi Jennifer,
Thank you so much for your kind and thoughtful feedback. We’re thrilled to hear that your yearly check-up was such a positive experience.
We look forward to seeing you again soon!
Warm regards,
Salena
The Freedom Hearing Team
Very good service from the Freedom…
Very good service from the Freedom staff and excellent product knowledge and instructions for a good product.
April 14, 2026
Reply from Freedom Hearing
Hi Roy,
Thank you so much for your feedback! We're happy to hear you had a positive experience with our team and that the hearing aids are working well for you.
Kind regards,
Salena
The Freedom Hearing Team
Very professional and stress free service.
After the initial consultation, hearing test with Freedom Hearing and external assessment by a hearing specialist, I was contacted promptly and an appointment made for fitting of hearing aids. The staff member explained every step of what was to happen at the fitting and how to use and maintain the hearing aids. I was given follow up appointments and able to ask any questions or have anything explained. Very good service.
April 15, 2026
Reply from Freedom Hearing
Hi Allan,
Thank you so much for your kind words. We’re glad to hear that you found the process smooth and stress-free from start to finish.
It’s great to know our team was able to clearly guide you through each step and ensure you felt confident with your hearing aids and ongoing care.
We look forward to seeing you again in the future.
Warm regards,
Salena
The Freedom Hearing Team
The staff were very welcoming and any…
The staff were very welcoming and any questions I had, they answered.
April 13, 2026
Reply from Freedom Hearing
Hi Engela,
Thank you for your feedback! Providing a comfortable and supportive experience is very important to us, so it’s great to know we met your expectations.
All the best,
Salena
The Freedom Hearing Team
Responsible commited They have been looking out for my needs
They have been looking out for my needs
April 9, 2026
Reply from Freedom Hearing
Hi Rodney,
Thank you for your feedback. We truly appreciate your trust in us and look forward to seeing you again in the future.
Warm regards,
Salena
The Freedom Hearing Team
The audiologist was great!
April 15, 2026
Reply from Freedom Hearing
Hi Lorraine,
Thank you for your feedback!
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Marco,
Thank you so much for your kind feedback!
Warm regards,
Salena
The Freedom Hearing Team
Friendly and knowledgeable staff
Friendly staff, the tech took the time to make my hearing aids fit and function correctly. We tried several noise samples and adjustments, they explained everything clearly.
This was a first time for me, when I left wearing the aids, it had no apprehension in wearing them. Many thanks.
April 14, 2026
Reply from Freedom Hearing
Hi Marc,
Thank you so much for your thoughtful feedback. We’re so happy to hear that our team made you feel comfortable and well-supported throughout your first experience with hearing aids.
Please don't hesitate to reach out to us if you need any further assistance!
Warm regards,
Salena
The Freedom Hearing Team
Matthew was very helpful in ensuring…
Matthew was very helpful in ensuring the heartlands supplied suited me, as it wasn’t any issue sending them back for fine tuning adjustments.
April 14, 2026
Reply from Freedom Hearing
Hi Dennis,
Thank you for your feedback! It’s great to know the adjustment process was smooth and hassle-free. Mathew will be pleased to hear your kind words.
Warm regards,
Salena
The Freedom Hearing Team
Great knowledge of product and very…
Great knowledge of product and very well explained Staff was courteous and friendly
April 14, 2026
Reply from Freedom Hearing
Hi Luigi,
Thank you for your feedback! We're really happy to hear you had a positive and friendly experience with our team.
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Kenneth,
Thank you for your lovely feedback!
Kind regards,
Salena
The Freedom Hearing Team
They are very supportive n friendly.
April 12, 2026
Reply from Freedom Hearing
Hi The,
Thank you so much for your feedback!
Warm regards,
Salena
The Freedom Hearing Team
A more honest company than other ones I…
A more honest company than other ones I visited
Kept me well informed throughout the process
April 12, 2026
Reply from Freedom Hearing
Hi Glenn,
Thank you so much for your kind feedback. We’re really pleased to hear that you found our team and process honest and transparent.
We appreciate your support and look forward to seeing you again in the future.
Warm regards,
Salena
The Freedom Hearing Team
Great service with a smile …
The efficient way and patience explaining about the hearing aid and answering questions patiently was truly impressive
April 9, 2026
Reply from Freedom Hearing
Hi Toni,
Thank you so much for your feedback! We’re really pleased to hear you had an efficient and helpful experience with our team.
Regards,
Salena
The Freedom Hearing Team
I was very happy with the way they…
I was very happy with the way they explained my hearing aids would benefit me in loud surroundings and change the ends of my hearing aid which has now made it better for me to hear. I now realise how important it is to go to these appointments. Thank you again Vladimir.
April 1, 2026
Reply from Freedom Hearing
Hi Vladimir,
Thank you for sharing your experience! We’re really glad to hear that the adjustments to your hearing aids have made a noticeable difference, especially in louder environments.
We look forward to assisting you soon!
Regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Robert,
Thank you so much!
Regards,
Salena
The Freedom Hearing Team
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