Every interaction with this company has been an easy and professional level. Their technicians are well trained and helpful, and they listen to what you have to say. Hearing aids are challenging to us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
Company replied
The staff and service provided was excellent. Very informative and explained in laymen’s terms. The whole experience was so easy and relaxed and the hearing aids provided have made life so much more e... See more
Company replied
I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had book... See more
Company replied
Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Freedom Hearing
Hi Brian,
Thank you for your feedback! We're glad you had a great experience with our team.
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi there,
Thank you for your kind words! It’s great to hear you found our team helpful and courteous.
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Canice,
Thanks so much for your feedback! We’re really glad to hear you had a good experience with our team and found it helpful.
Sincerely,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Dean,
Thank you for your feedback!
Sincerely,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi James,
Thanks so much for your feedback! We’re really glad to hear your new hearing aids are working great and that the setup went smoothly.
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Gino,
Thank you for your feedback! We're glad to hear you had a helpful experience with our team.
Sincerely,
Salena
The Freedom Hearing Team
staff were proffessional and thorogh…
staff were proffessional and thorogh and honest
February 26, 2026
Reply from Freedom Hearing
Hi Kerrie,
Thank you for your lovely feedback! It’s great to hear you found our team helpful!
Warm regards,
Salena
The Freedom Hearing Team
Prompt and professional service.
I found that the hearing specialists have always been helpful and friendly to my needs with advice and follow-up service.
March 2, 2026
Reply from Freedom Hearing
Hi Geoffrey,
Thank you for your kind words! It’s great to hear our team has been helpful and friendly, and that you’ve been well supported throughout.
Kind regards,
Salena
The Freedom Hearing Team
Doctor and receptionist are very good…
Doctor and receptionist are very good talk with me politely
February 26, 2026
Reply from Freedom Hearing
Hi Shashi,
Thank you for your feedback. We are pleased to hear you had a positive experience with our team!
Warm regards,
Salena
The Freedom Hearing Team
Took time to explain clearly and…
Took time to explain clearly and concisely the use of the hearing aids
February 21, 2026
Reply from Freedom Hearing
Hi Marilyn,
Thank you for your feedback! It’s great to hear everything was explained clearly and that you felt confident using your hearing aids.
Kind regards,
Salena
The Freedom Hearing Team
Good product excellent service
February 19, 2026
Reply from Freedom Hearing
Hi Mark,
Thank you so much for your lovely feedback!
Warm regards,
Salena
The Freedom Hearing Team
Help with my hearing loss
I found all the staff to be helpful and very knowledgeable about hearing loss and they helped me return to a normal hearing life I also learnt a few things myself on the way that I did not know and found it very interesting
February 26, 2026
Reply from Freedom Hearing
Hi Steven,
Thank you so much for sharing your experience!
We’re so happy to hear that our staff were helpful throughout your journey, and that we were able to support you in improving your hearing and overall quality of life.
Kind regards,
Salena
The Freedom Hearing Team
excellent help and well explained
February 25, 2026
Reply from Freedom Hearing
Hi Robert,
Thank you for your kind words!
Sincerely,
Salena
The Freedom Hearing Team
They are on time explain what is…
They are on time explain what is happening and ask questions which helps with getting the settings right
February 24, 2026
Reply from Freedom Hearing
Hi Walter,
Thanks so much for your kind feedback! We’re really glad our team took the time to explain everything clearly and help get your hearing aids set up just right.
Kind regards,
Salena
The Freedom Hearing Team
Recent visit to Freedom
On my recent visit to Freedom to rectify a problem I was really happy with the outcome and assistance received from Ben at Kingswood, Excellent result and good customer service.
February 23, 2026
Reply from Freedom Hearing
Hi Peter,
Thanks so much for your feedback! We’re really glad our team was able to resolve the issue and that you had a positive experience.
Kind regards,
Salena
The Freedom Hearing Team
Good customer service and explained and…
Good customer service and explained and demonstrated the product well
February 17, 2026
Reply from Freedom Hearing
Hi Paul,
Thank you for your lovely feedback! It’s great to hear our team provided clear explanations and demonstrations of your hearing aids.
Kind regards,
Salena
The Freedom Hearing Team
professional
A friendly lady who communicated well, made me feel great through the whole process of getting hearing aids
February 13, 2026
Reply from Freedom Hearing
Hi Stuart,
Thanks so much for your kind feedback! We’re really glad to hear our team made you feel welcome and supported throughout the process.
We look forward to seeing you soon.
Kind regards,
Salena
The Freedom Hearing Team
The whole experience was very good.
February 22, 2026
Reply from Freedom Hearing
Hi John,
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with us.
Kind regards,
Salena
The Freedom Hearing Team
Friendly
Friendly, Helpful, explained things well, and made sure my hearing aids worked properly for my needs.
February 14, 2026
Reply from Freedom Hearing
Hi Rosemary,
Thank you for your lovely feedback. We’re so pleased to hear our team was friendly and helpful, and that your hearing aids are working well for your needs.
Kind regards,
Salena
The Freedom Hearing Team
went in for work cover hearing test
went in for work cover hearing test. 1st test showed i had hearing damage from work environment.THEN i received a letter saying i would be receiving an amount which was in letter, for work cover hearing loss. then had to attend another hearing test and online interview with DR Fagon who must have been 85 years old. was then told no compensation. no contact from company of course ,just BLA BLA ! for online reply.
December 2, 2025
Reply from Freedom Hearing
Hi Grahame,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the confusion and frustration surrounding your hearing assessment and the outcome you described.
Please note that we have raised this matter with your legal representative, who has assured us they will contact you shortly to discuss it further.
Sincerely,
Salena
The Freedom Hearing Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.